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Hampton Inn Boston/Marlborough

4.3
(701 reviews)

Business Details

277 Boston Post Road West, Marlborough, MA
01752, United States
(508) 787-9888
https://www.hilton.com/en/hotels/boshhhx-hampton-boston-marlborough/

About

HotelHampton Inn
When you stay at Hampton Inn Boston/Marlborough, a repeat recipient of TripAdvisor’s Certificate of Excellence Award, you’ll always be welcomed with open arms. Restaurants, businesses and family fun are a short walk away, including the ultimate offerings at APEX Entertainment, where you’ll find bowling, laser tag, go karts and more! Just off US 20, corporate offices and sporting venues like New England Sports Center are a breeze to travel to. Worcester is only 15 miles southwest. After a long day of meetings or tournaments, you’ll appreciate retiring to your comfortable guest room. Every room features a flat screen TV, mini fridge, work desk, and coffeemaker: and a select few also offer a walk-in shower and microwave. Free daily breakfast, WiFi and parking are always included. Families and sports teams will get a splash out of our large indoor heated pool, and a fitness center, meeting room and Treat Shop are also onsite.

Location

Hampton Inn Boston/Marlborough
277 Boston Post Road West, Marlborough, MA
01752, United States

Hours

Reviews

4.3
701 reviews
5 stars
396
4 stars
194
3 stars
67
2 stars
17
1 star
27

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the staff for their exceptional hospitality and helpfulness, particularly highlighting individuals like Sadie and Omar.

Cleanliness

Overall, guests reported that the hotel was clean and well-maintained, although some mentioned issues with room cleanliness and attention to detail.

Noise Issues

Several reviews noted significant noise disturbances from other guests, particularly children and slamming doors, impacting the quality of sleep.

Breakfast Quality

The breakfast received mixed reviews; while some enjoyed the variety and quality, others felt it could be improved with more options.

Management Response

There were complaints about poor management responses to issues, including rude customer service and unresolved problems during stays.
  • IM
    I & M
    Feb 15, 2026
    5.0
    We met and interacted with Sadie, Saquan and Maria a supervisor. I must say they understand hospitality. The level of service we received was exceptional!! The room and bathroom were super clean! Thank you so much for making us feel so valued.
  • DC
    Dan Courville
    Feb 3, 2026
    4.0
    Great staff - Saddie is very accommodating. We've been traveling these past few months and hands down our best experience thus far for the fall and winter 2025/26. Breakfast was good for me. Place was clean and quiet despite there being a hockey team. Didn't get a chance to enjoy the pool but it looked great and was very inviting. Cheers
  • JS
    Jocelyn Siouville
    Jan 19, 2026
    1.0
    The main purpose of a hotel is to let you sleep. Mission failed. The doors are about as useful as saloon doors — except they’re louder, since they slam constantly. The place was full of kids screaming and running through the hallways until midnight, slamming doors every time they passed. The windows are not double-glazed at all. You can clearly hear — and understand — conversations from people outside, which says everything about the lack of soundproofing. Judging by other reviews, this is clearly not an isolated issue. In the end, it really felt like I paid to experience one of the worst nights of sleep of my life. Disappointing for a hotel. Avoid if you value sleep.
  • GP
    Gina Pearce
    Dec 27, 2025
    5.0
    Really great hotel. It was clean and the staff were really amazing. The gym was so nice too. Very clean and good equipment.
  • DR
    Darick Roberts
    Dec 24, 2025
    5.0
    Met a wonderful woman at this Hotel and I had a memorable experience

Brand Certified Facts from Hampton Inn Boston/Marlborough

This information is certified by Hampton Inn Boston/Marlborough and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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