Brand Certified
Best Western Royal Plaza Hotel & Trade Center
3.9(1952 reviews)
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
Business Details
181 BOSTON POST RD W, Marlborough, MA
01752, United States
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
(508) 460-0700
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
About
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
HotelBest Western
Located in Marlborough,MA, the Best Western Royal Plaza Hotel & Trade Center is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
Best Western Royal Plaza Hotel & Trade Center
181 BOSTON POST RD W, Marlborough, MA
01752, United States
Hours
Certified by Best Western Royal Plaza Hotel & Trade Center • Mar 01, 2026
Reviews
3.9
1,952 reviews
5 stars
862
4 stars
565
3 stars
238
2 stars
100
1 star
187
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bugs, and unpleasant odors.
Customer Service
While some staff were praised for their friendliness and helpfulness, many guests reported poor service, especially from management.
Breakfast Quality
The breakfast received consistent positive feedback, with many guests describing it as excellent and a highlight of their stay.
Facility Maintenance
Guests reported various maintenance issues, including broken elevators, non-functional pools, and outdated facilities.
Reservation Problems
Several customers experienced issues with reservations, including overcharging and lack of communication regarding amenities.
- KMKristopher Mather6 days ago1.0Did not get the rooms I reserved. Was asked when I showed up at 5pm to come back in two hours to be checked in because they are busy. I was the only person in line. Day later I rent another room for different people and they put them in a single with two people when i rented a double bed. So I pay for a room and noone even got to stay in it. DO NOT SAY HERE
- JHJeff HananFeb 18, 20265.0Been here twice for the NETRA annual banquet, good times, reasonable room rates, fun activities at the Expo
- EEE88K99Feb 8, 20265.0Went here for the first time this weekend with my boyfriend. Liz at the main desk was awesome. Super nice, friendly, kind, and helpful. The area is super convenient. We did 99’s and apex entertainment which was awesome. Hotel was quiet, breakfast was great, room was nice and clean, and I was able to bring my dog with no issues. The pool temperature could have been a bit warmer, and wish they had a jacuzzi, otherwise it was a solid stay. We will be returning. I was a bit nervous to come with some of the lower reviews, but it was good.
- JJJamesFeb 5, 20262.0Went there with my wife. Hated it. After a long way there I finally got on the bed. OW. Static is on blankets. Alright, I go to the pool, looks like still water. Theres a gym, hot as hell and machines broken. Overall 2 stars
- AJAlbert JerniganFeb 2, 20265.0Easy access for a fishing expo
Frequently Asked Questions About Best Western Royal Plaza Hotel & Trade Center
Does Best Western Royal Plaza Hotel & Trade Center offer free breakfast?
Yes, free breakfast is available at the hotel.
Is there complimentary WiFi available at the hotel?
Yes, the hotel provides free internet access throughout the property, including guest rooms and business center.
Are pets allowed at Best Western Royal Plaza Hotel & Trade Center?
Yes, pets are welcome at the hotel, including dogs.
Is the property smoke-free?
Yes, the Best Western Royal Plaza Hotel & Trade Center is a smoke-free property.
Does the hotel provide airport shuttle service?
Yes, airport shuttle service is available for guests.
What are the operating hours of Best Western Royal Plaza Hotel & Trade Center?
The hotel is open 24 hours a day, seven days a week.
Is there a restaurant at the Best Western Royal Plaza Hotel & Trade Center?
Yes, the hotel has a restaurant on-site for guests.
Where is Best Western Royal Plaza Hotel & Trade Center located?
It is located at 181 Boston Post Rd W, Marlborough, MA 01752, USA.
What nearby attractions can guests visit during their stay?
Guests can visit the Natural Living Expo, which offers educational opportunities in naturopathic and holistic wellness.
What shopping options are near the hotel?
Five Below, a discount retail store, is located nearby and is a convenient shopping option for guests.
Brand Certified Facts from Best Western Royal Plaza Hotel & Trade Center
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Certified March 01, 2026Yext Knowledge Graph
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