Best Western Royal Plaza Hotel & Trade Center

3.9
1943 reviews
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Business Details

181 BOSTON POST RD W, Marlborough, MA
01752, United States
(508) 460-0700
http://bestwestern.com
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About

HotelBest Western
Located in Marlborough,MA, the Best Western Royal Plaza Hotel & Trade Center is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Royal Plaza Hotel & Trade Center
181 BOSTON POST RD W, Marlborough, MA
01752, United States

Hours

Reviews

3.9
1,943 reviews
5 stars
856
4 stars
564
3 stars
237
2 stars
100
1 star
186

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bedbugs, and unpleasant odors.

Customer Service

While some staff were praised for their friendliness, many guests reported poor service, unhelpful attitudes, and lack of responsiveness from management.

Breakfast Quality

The breakfast received consistent positive feedback, with many guests describing it as excellent and a highlight of their stay.

Facility Maintenance

Guests reported various maintenance issues, including broken elevators, non-functional pools, and outdated facilities.

Value for Money

Several customers expressed dissatisfaction with pricing, feeling that the quality of the hotel did not match the rates charged.
  • BD
    Bruno Dias
    Dec 25, 2025
    5.0
    Recently, I spent a night with my family at a hotel, and the experience was simply exceptional. The room was impeccably clean, the hotel was easily accessible, and everyone at the reception greeted us warmly. The breakfast was wonderful, and the overall stay was perfect. I highly recommend it!
  • CY
    C y
    Dec 22, 2025
    5.0
    Had great experience with the costumer service after I had left an item at the hotel. Dawn made it priority to track down my valuable and ensure that it was returned to me. I am very grateful for her for this. Other aspects of the hotel are great as well. No complaints, and usually affordably priced.
  • LD
    Laura Dodd
    Dec 22, 2025
    5.0
    Stayed on our way from Texas to Maine because of the pet policy and price. Friendly staff, clean room, comfortable bed and fair pricing. Surrounded by businesses and some restaurants.
  • NG
    Nickole Gaeta-Cooney
    Dec 17, 2025
    4.0
    Great breakfast and quiet rooms.
  • WM
    Wendy Mitchell
    Nov 24, 2025
    1.0
    Very poor service form that manager on duty! She said we should have common sense in front of other guests, we were treated poorly and even the other staff working were taken back by this managers actions. The manager refused to give us her name, but after she left the front desk the other person working apologized and gave us her name and that district managers name, again the magnet on duty refused to give us anything but attitude. My daughter’s reservation was refunded yet mine was not. I will never return to best western period! Very disappointing and dissatisfied!!!!
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Frequently Asked Questions About Best Western Royal Plaza Hotel & Trade Center

Does Best Western Royal Plaza Hotel & Trade Center offer free breakfast?

Yes, free breakfast is available at the hotel.

Is there complimentary WiFi available at the hotel?

Yes, the hotel provides free internet access throughout the property, including guest rooms and business center.