Business Details
About
HotelBest Western
Located in Marlborough,MA, the Best Western Royal Plaza Hotel & Trade Center is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Royal Plaza Hotel & Trade Center
181 BOSTON POST RD W, Marlborough, MA
01752, United States
Hours
Reviews
3.9
1,944 reviews
5 stars
857
4 stars
564
3 stars
237
2 stars
100
1 star
186
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bedbugs, and unpleasant odors.
Customer Service
While some staff were praised for their friendliness, many guests reported poor service, unhelpful attitudes, and lack of responsiveness from management.
Breakfast Quality
The breakfast received consistent positive feedback, with many guests describing it as excellent and a highlight of their stay.
Facility Maintenance
Guests reported various maintenance issues, including broken elevators, non-functional pools, and outdated facilities.
Value for Money
Several customers expressed dissatisfaction with pricing, feeling that the quality of the hotel did not match the rates charged.
- BDBruno DiasDec 25, 20255.0Recently, I spent a night with my family at a hotel, and the experience was simply exceptional. The room was impeccably clean, the hotel was easily accessible, and everyone at the reception greeted us warmly. The breakfast was wonderful, and the overall stay was perfect. I highly recommend it!
- CYC yDec 22, 20255.0Had great experience with the costumer service after I had left an item at the hotel. Dawn made it priority to track down my valuable and ensure that it was returned to me. I am very grateful for her for this. Other aspects of the hotel are great as well. No complaints, and usually affordably priced.
- LDLaura DoddDec 22, 20255.0Stayed on our way from Texas to Maine because of the pet policy and price. Friendly staff, clean room, comfortable bed and fair pricing. Surrounded by businesses and some restaurants.
- NGNickole Gaeta-CooneyDec 17, 20254.0Great breakfast and quiet rooms.
- CFChristine FallonDec 7, 20255.0Clean rooms. They do a great job accommodating our convention .
Frequently Asked Questions About Best Western Royal Plaza Hotel & Trade Center
Does Best Western Royal Plaza Hotel & Trade Center offer free breakfast?
Yes, free breakfast is available at the hotel.
Is there complimentary WiFi available at the hotel?
Yes, the hotel provides free internet access throughout the property, including guest rooms and business center.
Are pets allowed at Best Western Royal Plaza Hotel & Trade Center?
Yes, pets are welcome at the hotel, including dogs.
Is the property smoke-free?
Yes, the Best Western Royal Plaza Hotel & Trade Center is a smoke-free property.
Does the hotel provide airport shuttle service?
Yes, airport shuttle service is available for guests.
What are the operating hours of Best Western Royal Plaza Hotel & Trade Center?
The hotel is open 24 hours a day, seven days a week.
Is there a restaurant at the Best Western Royal Plaza Hotel & Trade Center?
Yes, the hotel has a restaurant on-site for guests.
Where is Best Western Royal Plaza Hotel & Trade Center located?
It is located at 181 Boston Post Rd W, Marlborough, MA 01752, USA.
What nearby attractions can guests visit during their stay?
Guests can visit the Natural Living Expo, which offers educational opportunities in naturopathic and holistic wellness.
What shopping options are near the hotel?
Five Below, a discount retail store, is located nearby and is a convenient shopping option for guests.