Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Modern Hotel in Andover Massachusetts
The Holiday Inn Express Andover Lawrence hotel is conveniently located just 30 miles north of Boston with quick access to I-495, I-93 and Route 114. Guests will enjoy new guest rooms equipped with mini-refrigerators, Keurig coffee makers and comfortable bedding. Many room types offer sofa beds. During your Andover vacation, you can enjoy choice hotel amenities like free high-speed Wi-Fi, parking and our complimentary hot breakfast buffet. Enjoy 24-hour access to our fitness center, business center and market. For those bringing along your pets, you will enjoy our proximity to Harold Parker State Park.
Our location also makes conducting business at companies like Raytheon, Amazon, FedEX,New Balance, very easy. Nearby local educational facilities include Merrimack College, UMass Lowell, Brooks School, and Phillips Academy. Leisure guests will find that our Merrimack Valley hotel has a wide variety of vacation activities. dive into the history of Salem MA, enjoy family fun at Canobie Lake Park ,relax on the North Shore beaches or head to downtown Boston for a sporting event. Book your reservations today and take advantage of our great Andover Lawrence hotel deals and rates.
Location
Holiday Inn Express Andover North-Lawrence by IHG
224 Winthrop Avenue, Lawrence, MA
01843, United States
Hours
Reviews
3.9
791 reviews
5 stars
343
4 stars
228
3 stars
89
2 stars
45
1 star
86
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and common areas, although some reported issues with odors and maintenance.
Customer Service
Staff received high marks for friendliness and helpfulness, particularly mentioning individuals like Shola and Wanda.
Breakfast Quality
The breakfast offerings were generally well-received, though some guests noted inconsistencies in quality and variety.
Location Challenges
Several reviews mentioned difficulties in finding the hotel due to its location and signage, which could be improved.
Room Issues
Some guests reported problems with room amenities, such as malfunctioning air conditioning, unpleasant smells, and cleanliness concerns.
- DRDavid RussellJan 2, 20261.0Hotel stay from hell. Stayed there on New Year's Eve. Room booked weeks in advance. We showed up only to find out that there was in issue with the water running cold and warm, "off and on" as they put it. No warning or heads up in advance. We checked in early, about 3:30 PM. Because of this, the person I was with took a shower immediately in case in got colder when other guests arrived. She got by with lukewarm water. I tried using the sink and the water was all cloudy and dirty looking. I tried a shower later on and it was really almost ice cold so I could not take any show, could not shave, and couldn't brush my teeth. When she went downstairs and talked to staff about the water issue and if anything can be done she mentioned she was able to take a shower right after check-in. After a little back and forth conversation the staff person joked to her that we should have taken the shower together. This is not only very stupid but absolutely unprofessional, something you would hear from a street person. This hotel is a disgrace. Room had issues as well. Many channels had little to no reception on the TV and the climate control did its own thing blowing cold air and then warm and then cold...etc.. This was our third stay overall in the last few years. The first time was good, the second time not so good and this time was a disaster. Also, the food was mediocre-to-bad too the next morning. No refund or free night was offered at all because they had no hot water the night before or that morning (New Year's of all times). Avoid this terrible place if at all possible.
- JDJohn DryerJan 2, 20262.0The good: great location!! Great customer service cleanliness also great!! The bad no hot water throughout the whole motel. My wife and I drove from n.c. to go to funeral. Booked motel ahead of time place was fabulous, location was great as stated got checked in settled in was getting ready to a nice hot shower after the long drive from N.c.turned on water no hot coming out though maybe it had to build up, waiting for over 15 minutes, nothing not even in the sink. We downstairs to informed the front desk clerk she said that there was not going to be any hot water throughout the whole motel would be for tomorrow be don't have a set time. It was late so had no choice but to stay will be leaving in the morning. For a place like this great location time of holidays should have been already taking care of it. Overall great stay great customer but no hot water. Very inconvenient for my wife and I hope you guys will fix issues like this in the near future ahead of time..
- FGFranchesca GuzmanDec 27, 20255.0Had a wonderful stay rooms we’re very spacious and clean customer service was very helpful checking was a breeze thanks to SHOLA
- YCYorka Feliz CorderoDec 24, 20254.0I stayed there with my daughter and slept comfortably. Breakfast was included, and you could grab as much coffee as you wanted, even to go. I also loved the little pet area; it melted my heart.
- BWB WilsonNov 24, 20255.0Sooooo....I loved everything about this hotel. I loved the location, the breakfast, and the cleanliness of the rooms. Breakfast was hot, plentiful and tasty (aside from the eggs...you know that they are powdered, but there you go!) There was juice, yogurt, pancakes, muffins and depending on what day it might be bacon or sausages alongside turkey pan sausages. Let's get to the customer service. SHOLA was exceptional. This young man was magical with his skills of accommodating a large group. He stayed calm, confident and professional and he "smiled". He even had a bit of humor sprinkled in. Everything that we needed, he set out to make it happen. Even explained, if he couldn't he would find an alternative. He didn't have to go above and beyond as he did, but I just believe it's just his character trait! Thank you to the housekeeping and maintenance staff as well, there was always someone making sure that things were clean and tidy. Not one employee gave us nonchalant attitudes. The location was close to great eateries and the widow scenery was calming. Thank you IHG Holiday Inn Express for an awesome stay
Frequently Asked Questions About Holiday Inn Express Andover North-Lawrence by IHG
Does the Holiday Inn Express Andover North-Lawrence offer free breakfast?
Yes, the hotel offers a complimentary hot breakfast buffet to all guests.
Is parking available at the Holiday Inn Express Andover North-Lawrence?
Yes, free parking is available for guests at this hotel.
Are pets allowed at the Holiday Inn Express Andover North-Lawrence?
Yes, both dogs and pets are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide facilities for business travelers?
Yes, the hotel offers a business center and free Wi-Fi available in public areas.
Is the Holiday Inn Express Andover North-Lawrence accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator.
Are there fitness facilities available for guests?
Yes, the hotel provides a free fitness center equipped with elliptical machines, free weights, and treadmills.
What dining options are located near the hotel?
Nearby dining options include Friendly's for ice cream and burgers, Corner Donuts and Dunkin' for coffee and donuts, Lee Chen Chinese Cuisine, Fari's Diner, and Bollywood Grill.
Where can guests shop or find services near the hotel?
Guests can visit Market Basket grocery store, Kohl's department store, Payless ShoeSource for shoes, and find AT&T stores for mobile accessories nearby.
Are there any nearby parks or recreational areas guests can visit?
Yes, guests can enjoy nearby Den Rock State Park and Harold Parker State Park, both offering outdoor recreational opportunities.