Business Details
About
Hotel
The Hampton Inn & Suites Greenfield, MA hotel is located in the heart of Franklin County, Massachusetts and offers an experience like no other. Enjoy our complimentary wireless high-speed internet access, business services, Cloud 9, the new Hampton hotel bed experience and our On the House hot breakfast.
The Hampton Inn & Suites Greenfield, Massachusetts offers the business traveler options you will find no where else. Our indoor pool, spacious rooms and close proximity to all local attractions, will delight families at the Hampton Inn & Suites Greenfield hotel. Our Hampton Inn & Suites hotel is a true reflection of what hospitality really is!
We love having you here.
Location
Hampton Inn & Suites Greenfield
184 Shelburne Road, Greenfield, MA
01301, United States
Hours
Reviews
4.2
462 reviews
5 stars
242
4 stars
131
3 stars
45
2 stars
19
1 star
25
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the hotel was clean, but some reported issues with dirty rooms and bathrooms upon check-in.
Staff Service
The staff received high praise for being friendly and helpful, with specific mentions of outstanding service from certain employees.
Breakfast Quality
The breakfast was generally well-received, with a good variety of options, although some guests found it lacking or of poor quality.
Noise Issues
Several guests complained about noise from neighboring rooms and external sources, affecting their comfort during the stay.
Value for Money
Many customers felt the hotel was overpriced for the quality and condition of the rooms, especially given the need for renovations.
- NDNuc DNov 8, 20254.0The hotel looks a bit dated, but it is very clean and has spatious, bright interiors. With the exception of the AC unit which looked beat up, our room was also very clean and cozy, with a full set of amenities. Elevators made scary screeching and clicking noises as they seemed to struggle up, but there is a nice saltwater indoor pool to relax in after a long day of hiking and a free breakfast buffet in the morning. Overall, a very positive experience.
- TTTure Richard TurnbullOct 23, 20253.0Nice and clean. Great staff. Loud hotel by location. Too much $$ for what it is.
- AGAnn GoodwinOct 8, 20251.0Booked the room for my son who was attending a workshop with a colleague. They called me the morning after their first night to say they could not stay at the hotel. They said the hotel smelled of mildew and when they turned on their AC it also smelled of mildew. They slept the night without AC. We had booked for 3 nights, only stayed 1 with no refund for the other 2.
- LJLena JessenSep 13, 20253.0There are connecting rooms, and I could hear every word the neighbors said very clearly through the closed doors as well as their crying toddler at 10pm. The doors connecting the rooms allow all sound to be transmitted between the connecting rooms.
- RLRoberta Laub-RodeSep 12, 20251.0This hotel has a terrible refund policy. I accidentally booked the wrong date, called the front desk and a nice gentleman told me they had rooms available for tonight and transferred me to a supervisor. She said no refund was available unless I booked a week in the future, and I could not change my mistaken reservation ( in 20 days) for tonight even though the hotel had availability. I am a Hilton Honors program member and that did not help either. I am very disappointed and will not be using my membership again, or staying at a Hilton Hotel. Now I have nowhere to stay unless I pay the full fee again for tonight, and will only get a refund if I book again a week in the future from today. Bad business, bad costumer service ( except for the front desk young man who was very polite and empathetic).
Frequently Asked Questions About Hampton Inn & Suites Greenfield
What are the check-in and check-out times at Hampton Inn & Suites Greenfield?
Check-in time is 16:00 and check-out time is 11:00.
Is free Wi-Fi available at Hampton Inn & Suites Greenfield?
Yes, complimentary wireless high-speed internet access is available throughout the hotel, including public areas.
Does Hampton Inn & Suites Greenfield provide free parking?
Yes, free self-parking is available for guests.
Are pets allowed at the Hampton Inn & Suites Greenfield?
Yes, pets including dogs and cats are welcome at the hotel.
What amenities are available for fitness and recreation at the hotel?
The hotel has a free fitness center with elliptical machines, free weights, and treadmills, plus one indoor pool.
Does the hotel have accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Is breakfast included with a stay at Hampton Inn & Suites Greenfield?
Yes, a buffet breakfast is available for free to guests.
What dining options are available near Hampton Inn & Suites Greenfield?
Nearby restaurants include 99 Restaurants, Friendly's for American cuisine and ice cream, ZENSHI Handcrafted Sushi, and McDonald's for fast food.
Where can guests get coffee or quick snacks near the hotel?
Guests can visit Starbucks, Irving Oil, or Circle K nearby for coffee and convenience items.
What local attractions or activities are near Hampton Inn & Suites Greenfield?
Guests can explore outdoor activities at Berkshire East Ski resort or go white water rafting at Zoar Outdoors White Water Rafting.