Hilton Boston/Dedham

Reviews

• KT

  Kaitlyn Tanner

  Jan 3, 2026
  1.0
  not one to typically leave a review, but this was my absolute worst hotel experience. first room - sheets were stained and gross, not even a fitted sheet on the bed, just a loosely tossed top-sheet. asked for new bedding, was sent to a new room. second room? even worse - gross/stained sheets again, sticky residue on the bathroom counters, hair covering the shower floor. silly to look past the red flags on the way in, such as duct tape holding the hallway carpets together. shout out to the man working the desk for the complete refund, though he seemed the lost bit surprised at our decision to check-out an hour after getting there!! will never be returning to a Hilton again after this experience, off to the Marriott up the road for typical 5/5 service and rooms.
• PP

  Prokiller718

  Dec 28, 2025
  1.0
  They didnt clean our room entirely. We had to ask them to come back and please make the bed. Gentleman at the front desk did not pay attention to me when i told him what floor we wanted to be on. Breakfast ladies WERE NOT attentive. Didnt tell us what options we had for breakfast until literally after we finished eating. I will probably never stay with hilton again. Going back to Holiday Inn.
• NP

  Ninjetic Photography

  Dec 22, 2025
  1.0
  The first room we had door lock was finicky, the heat was not working, and had a mouse running around entertainment center. We did get a new room which had heat but a family member did not want to stay the second night. Called Hilton to check out early and see if an adjustment or discount could be made but was put on hold for 10mins. Called customer support and they couldn't even get through. The second time I called the rep was not very friendly or helpful. Tried the chat in the Hilton app and no response.
• IM

  Irene Mani

  Dec 17, 2025
  1.0
  First and foremost, this hotel is extremely outdated and has an unpleasant odor throughout the property. I stayed here for 3–4 nights while in the process of moving and needed temporary accommodations. The hotel charged $50 per night for incidentals, which I paid in full; however, it has now been over a month and I still have not received the refund, as there is an ongoing hold on my account. To make matters worse, the following morning, while leaving for work, the parking area was blocked due to construction, preventing guests from exiting. I had to call the front desk to ask that the construction crew move so I could leave, which caused me to be late for work. Since then, there has been constant back-and-forth regarding both the stay and the unresolved incidental charge. Additionally, the sales and accounting departments are consistently unreachable. Calls are either unanswered or redirected to staff members who are unable to provide any assistance, and there never seems to be anyone available who can resolve the issue. Overall, this experience has been extremely frustrating and disappointing. And not to mention again still have yet to get the remove of my incidental off…
• SN

  Shaun Neal

  Dec 14, 2025
  1.0
  1/5 — A Hilton in name only. I chose this property expecting basic reliability. Instead, it delivered three straight days of avoidable friction, broken amenities, and obvious deferred maintenance. Wi-Fi was down 2 out of 3 days. Not “slow” — unavailable. For business travelers, that’s a dealbreaker. While visiting the front desk we repeatedly heard staff say they were going to "reset the router" and try again in 10 minutes - clearly just kicking the can so they could move on to the next fire. Room keys failed repeatedly (3 separate times). Each time meant walking back and forth to the front desk, and on multiple occasions staff had to meet us at the room to let us in. That’s not a “one-off,” it’s a systemic issue. HVAC didn’t work for one of the days. Again: a basic expectation at any branded hotel. And the property condition matches the experience: it looks tired and neglected. The photos show scuffed/damaged doors and hardware, stained walls and baseboards, cracked sink/basin, dirty/streaked elevator panels, and ceiling staining/patchwork around vents — the kind of wear you’d expect from a place that’s been putting off repairs for years. Oh and that revolving door that's been closed for "maintenance" since October - ya it's still blocked off. The most telling part: at checkout nobody asked how the stay was. No attempt to address the repeated failures, no accountability, just “next guest.” I’m not alone - look at the recent reviews - same themes: temperature/HVAC problems, broken in-room items, and a general “you get what you pay for” standard that doesn’t belong under the Hilton flag. If you need dependable internet, functioning climate control, or even just the ability to access your room without a mini scavenger hunt, stay somewhere else.

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