Chatham Bars Inn

Reviews

• DP

  Dan Prior

  2 days ago
  5.0
  Dinner at the Sacred Cod was remarkable!
• MA

  Michael A

  Feb 14, 2026
  5.0
  Breath taking experience! Can’t wait to go back
• DC

  Duska Case

  Feb 10, 2026
  5.0
  Incredible service all year round. I feel like a Queen when I’m there ! Best Hot Tot-ties in town with an exceptional view! The restaurant has the most incredible locally sourced vegetables my husband even ate them! It will be a family favorite!
• MB

  Maui Blue

  Jan 22, 2026
  3.0
  Exceptional Staff, Unclear Priorities for Long-Term Guests — Chatham Bars Inn Chatham Bars Inn is a beautiful property, and many of the people who work there are exceptional. I want to start with that, because it is genuine and important. The heart and soul of this place lies with the on-the-ground teams who consistently show up for guests. Valet, front desk, food & beverage, in-room dining, housekeeping, concierge, and engineering were staffed by individuals who were professional, warm, and deeply committed to guest experience. In particular, I want to recognize: Drew (Manager, Valet) Miladin (Manager, Valet) Michael Dalere (Valet Manager) Gregory (Valet) Max Murphy (Valet) Billy (Valet) Campbell (Front Desk) Jodi-Ann (Front Desk) Katie Hayes (Concierge) Barbara (Concierge) Ali Powers (Manager, Food & Beverage) Paul Fox (Manager, Food & Beverage) Matt Kehoe (Food & Beverage) Sharon Davis (Manager, Housekeeping) Clifton (Housekeeping) Nastacea (In-Room Dining) Felicia (In Room Dining) Kianna (In-Room Dining) Chris Dooling (Engineering) These individuals — and the teams they represent — are the reason guests fall in love with Chatham Bars Inn and want to return. They embody hospitality in its truest sense. I also want to be very clear about Claudio, the Resort Manager. He genuinely tried to help, and he is one of the few people positioned just below ownership who I believe can remedy what is currently misaligned. His efforts did not go unnoticed, and this review is not written to diminish them — quite the opposite. Unfortunately, despite the excellence of these teams, my experience ultimately did not end well — not because of service, but because of broader structural priorities at the resort. I was prepared to stay for an extended period — several months — paying well over four figures per night, and I would have happily returned year after year. However, it became clear that long-term guests like myself are not prioritized. The sales structure appears heavily invested in maintaining legacy short-term clients, neighborhood memberships, internal relationships, and promotional activity, often at the expense of the guest experience. The impact of this is most evident in shared spaces. The pool and veranda were frequently overrun by non-staying members and their families, including large numbers of children, making it difficult to enjoy the resort as a hotel guest and raising reasonable concerns about crowding and sanitation. This is difficult to reconcile with the pricing and expectations of guests paying premium nightly rates. Additionally, some sales-driven practices — including hosting young influencers and their guests on a complimentary basis — further overwhelmed the grounds. At times, common areas were overtaken by large groups focused on photo shoots, selfies, and social media promotion. While marketing has its place, this activity noticeably interfered with the atmosphere and experience of paying guests seeking a refined, restful stay. Taken together, these overlapping priorities — memberships, legacy short-term clients, influencer promotion, and individual sales relationships — created an environment where there was simply too much going on, and no clear hierarchy of who the resort is ultimately serving. In short: the people who work at Chatham Bars Inn are outstanding. The systems governing access, priorities, and long-term guest retention are not aligned with their excellence. I would have returned enthusiastically had there been a clearer commitment to protecting long-term, high-value guests beyond sales relationships or promotional exposure. This is something that could still be addressed at the leadership level. UPDATE JAN 2026 I also want to note that Dakota Caparelliotis, Director of Rooms, had been in the role only about a week, yet was consistently kind, professional, and thoughtful. Unfortunately, he appeared constrained by inflexible sales decisions, which ultimately led me to check out early and stay elsewhere.
• RC

  Robert Chambers

  Jan 13, 2026
  1.0
  WARNING! DO NOT VALET PARK YOUR CAR HERE! I spent one night Dec. 30,2025. Some friends got married there and I decided rather than drive home I would spend the night. I valet parked my car and checked in. It was very cold out and when I entered my room the thermostat said it was 59 degrees in the room. I turned the thermostat up to 74 and left the room and was out of it for the wedding and reception until 10 pm. Returning to the room it was still cold and it still said 59 degrees. I discovered they had it set on the air conditioning mode. Keep in mind it's Dec, 30 and 20 degrees outside. After switching it to heat it still did not produce heat from the vents. They sent a guy to check it out and after a period of time he got it to work, Something about build up on the coil. Now it's going on 11pm and the room is just trying to heat up. After having not slept well I got up and checked out. The valet brought my car and I drove one hour home without stopping anyplace. Unloading my bag from the car I notice that my car had been hit. It looked like the car was parked and they tried to park another one close and hit my car on the drivers side rear quarter panel causing a dent above the rear tire. I washed the car right before driving out to Chatham so I know there was no damage prior. Management refused to take responsibility for the damage their driver caused. DO YOURSELF A FAVOR AND STAY ELSEWHERE! These are not good people running this place. For the price I expected more. As to the comment below from Dakota from The Chatham Bars inn, that comment is purely for optics. The fact that I did indeed call and leave a message with my name and phone number to never receive a call back shows that they DO NOT care about making things right. They want to post here and make it appear as if they do. Again, avoid parking with their valet service. Also, I mentioned the issue with the heat in our room. I also learned of another person in our party that had trouble with the heat to the point they had to bring in space heaters.

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