Chatham Bars Inn

4.5
1916 reviews

About

ResortBeach ResortLuxury HotelHotelSpaBusiness Meeting LocationsWedding Venue
Luxurious full-service year-round resort with 217 rooms & suites on 25 oceanfront acres in 30+ cottage-style buildings featuring endless recreational options such as private beach, boating, pools, exceptional dining, & a resort-owned farm, & an exclusive wellness spa, & a short stroll to Main Street in Chatham.

Location

Chatham Bars Inn
297 Shore Road, Chatham, MA
02633, United States

Hours

Reviews

4.5
1,916 reviews
5 stars
1,450
4 stars
254
3 stars
80
2 stars
51
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality varied significantly, with some guests praising attentive staff while others reported unwelcoming and unprofessional interactions.

Dining Experience

Dining experiences were mixed; some enjoyed excellent food and service, while others faced long wait times and disappointing meals.

Room Quality

Room quality received mixed reviews, with some guests appreciating the cleanliness and views, while others found rooms underwhelming and not reflective of the luxury price point.

Atmosphere

The property is praised for its beautiful location and ambiance, but overcrowding and chaotic service during peak times detracted from the experience.

Safety Concerns

Several guests reported serious safety issues and inadequate responses from management, leading to a lack of trust in the hotel's commitment to guest safety.
  • JF
    J.T. Fanning
    Nov 4, 2025
    5.0
    There are two types of fine hotels - The ones where you thoroughly enjoy your stay, and the ones which you never want to leave. CBI is definitely the latter. My wife and I were fortunate enough to enjoy one of their Presidential Suites in October 2025 and I assure you, the experience did not disappoint. Not only are the location and views ideal at the tip of quaint Chatham, but the service and attention to detail are unparalleled. There is a reason CBI was voted top Waterfront Destination in the US by Reader's Choice, and the property lives up to that honor in spades. - Very Happy Travelers
  • MS
    Morgan S
    Nov 2, 2025
    5.0
    This was the perfect place to have a mini honeymoon post wedding! I felt like I was stepping into a movie or TV show as soon as we arrived. Such a beautiful property and location, along with such friendly staff. I honestly want to go back there in the future.
  • CW
    connie wright
    Oct 25, 2025
    4.0
    We went for lunch at their Veranda Restaurant. While the hummus in the Crudite was amazing..seriously, the veggies included a rotted pepper and a molding cauliflower 😥. The pizzas are huge and delicious. Great crust. We had the Pear and Honey and the Margarita. The Tomato salad was great! While a good meal, for the price paid; the veggies in the Crudite should be fresh and crisp.
  • GO
    Gary Ott
    Oct 17, 2025
    3.0
    I don’t get it. How can the owner have this much real estate and yet not know what the guests are experiencing? We stayed here many years ago and didn’t love it. However we tried it again as part of a drive up the east coast. Our room was ready early and we enjoyed a very nice lunch. The hostess wanted to seat us on top of another table at 3:00pm. The restaurant as you can imagine was not very busy. She was frustrated when we didn’t obey and asked for a different table. But when I got to my room and turned on the TV to watch FOX NEWS the channel was blocked. All other channels worked fine. I called the front desk and they said they would fix it. So we went for a walk came back called again and she said it was fixed. It was not and she said she would look into it Never happened. Left, Right or Center, that is poor taste and a negative guest experience.
  • LV
    Lorraine Valente
    Oct 15, 2025
    1.0
    My fiancé and I were staying nearby for our honeymoon and had been referred by several friends and clients to the Chatham Inn bar! We were so looking forward to a cozy, romantic evening with appetizers and drinks, but from the moment we arrived, the atmosphere was tense and unwelcoming. When we first pulled in, the valet was noticeably unfriendly. We brushed it off, thinking maybe it’s because we’d entered the wrong driveway, after all it was our first time there. After finding the correct entrance, the second interaction was slightly warmer, but still not the level of hospitality you’d expect from such a highly regarded inn. Inside we were greeted at the concierge desk with the same lack of warmth. My husband and I made a real effort to be friendly and lighthearted, not wanting to let one staff interaction define the night. As business owners ourselves, we understand that one person’s mood shouldn’t shape a guest’s experience. Unfortunately, that sense of judgment and indifference continued through every encounter, from the door to the dining room. Despite feeling out of place, we decided to make the most of it and ordered the seafood platter. The food itself was okay. The lobster and shrimp were fresh, but the sauces it came with didn’t really complement the flavors, and there was no explanation or description of what was being served. It just felt a bit impersonal and confusing for such an expensive dish, not to mention the fruit flys landing on our food and drinks. To make things more uncomfortable, someone came over mid-meal to ask our last name “for their records,” something I didn’t notice being done to any other couple. We even asked our server if it was okay that we were there since we weren’t guests of the inn, that’s how out of place we felt. Our server, Jeremy, was truly wonderful! He was attentive, kind, and the only person who made us feel welcome. He was the one redeeming part of the evening. I rarely leave negative reviews, my family owns several service-based businesses in Connecticut, including marinas, so I understand that no place is perfect. But no matter what, we treat every guest with the same respect. The lack of hospitality we experienced here was disappointing and uncomfortable, especially on our honeymoon. If you’re looking for a genuinely warm and welcoming experience, we actually had a much better time and meal down the street at Squires.

Frequently Asked Questions About Chatham Bars Inn

What is Chatham Bars Inn Pet Policy?

Chatham Bars Inn accepts one dog, at least 1 year old and up to 75 lbs for an additional fee of $200 per night. Only designated rooms are pet-friendly and must be booked in advance directly with Reservations by calling 800.527.4884.

Does Chatham Bars Inn have a dress code?

Chatham Bars Inn does not require a dress code. However, resort casual is preferred.