Holiday Inn Express & Suites Boston - Cambridge by IHG

Reviews

• RC

  RD Chan

  2 days ago
  5.0
  Great hotel. Clean. Good location. Comfortable.
• PB

  Pablo Berrio

  3 days ago
  4.0
  Excelent place
• DJ

  David Joseph

  Dec 21, 2025
  5.0
  Enan was an absolute rockstar!!
• EB

  Elham Bahramian

  Dec 20, 2025
  3.0
  Not clean as you can see in the image. Also last night my room smells like insecticide!
• HJ

  H Jang

  Dec 11, 2025
  1.0
  The hotel has serious problems in both hardware and software. I am not sure how this hotel was able to receive the Holiday Inn Express name under the IHG brand. Since any hotel can have issues, I usually choose a brand-operated hotel to avoid or minimize problems. Most guests stay at a hotel they have never visited before, so the importance of the brand’s reputation becomes much greater than in other categories. To prevent damage to your brand’s reputation, brand management should review how this hotel is operating under your name. To the hotel manager: the room I stayed in should never be considered acceptable for customers. Please stay just one night in the room I stayed in, Room 813. Don’t forget to open the refrigerator as well. After staying there, ask yourself whether you would host your parents, children, or friends in that room. If the answer is yes, I will apologize for my review—but I doubt that will happen. To future customers: I doubt you can sleep in this room because of the noise from the building’s fan and the constantly running, never-cleaned bathroom fan. Light also passes through the door, and the improper curtain increases the discomfort. I would say the noise is worse than an overnight bus. Imagine sleeping next to an outdoor AC unit—plus an annoying metal rattling sound. This is not just my feeling. I wear a smart ring all the time. My heart rate stayed elevated all night, indicating that my body was not resting properly. Normally the graph stays flat at night, but that night showed large fluctuations, meaning my body kept waking up even if I didn’t fully notice. The next morning, the app alerted me that my readiness score was bad and suggested that I turn on rest mode for the day. The front desk did not help me at all. I will describe the front desk experience in detail below. Front Desk Staff When I arrived, he was not at the desk. I made a sound, and then someone came out with a face that said, “Why are you interrupting my Netflix or YouTube time?” He didn’t acknowledge my membership tier. Actually, how could I expect that from someone who doesn’t even say hello? I said hello first, but he ignored me with that same expression. After I checked in, I tried calling the front desk to report the condition of my room, but he didn’t answer, so I went downstairs (again, he was not at the desk). When he finally came out, with the same expression, he said he could send a technician if I wanted, but “nothing will change.” He said there were no alternative rooms. The attitude I felt was basically: “What will you do? Find another hotel at this hour?” At the very least, he could have offered an earplug set. I seriously wondered if he was even officially employed by the hotel. In addition to the above, there were more issues. He did not give me additional water and told me I had to buy it—although welcome drinks or similar benefits are part of the Platinum member benefits. It seemed he had no idea. He told me I had to ask for late checkout the next morning. I did ask the next morning with another staff member, but I am not sure what changed between the time I checked in and early the next morning. Maybe he did not have the authority, or maybe he was simply too lazy to check availability. At minimum, I do not need any special elite recognition, but the hotel should at least hire someone who can stand at the front desk and knows how to say “hello.” I seriously want the manager to confirm whether he is truly your staff, and not someone filling in unofficially. I asked his name; he said it was Noah. He is African American and was wearing a rainbow-flag badge on his coat.

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