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The Lenox Hotel offers clean & safe boutique hotel accommodations in downtown Boston's Back Bay. Our historic hotel first opened in 1898, recently renovated with all of the modern and luxurious amenities you would expect from an environmentally friendly hotel in Boston. Featuring beautiful spaces for Weddings in downtown Boston, Meetings & Receptions at our Event Venues; the Lenox is the perfect hotel for a special occasion in Boston. Get more information on boutique hotel suites in downtown Boston on the Lenox Hotel website. We look forward to your reservation!
Location
Hours
Reviews
4.6
1,489 reviews
5 stars
1,109
4 stars
272
3 stars
58
2 stars16
1 star
34
What are people saying?
AI-generated from recent customer reviews
Service Excellence
Customers consistently praised the staff for their friendliness, attentiveness, and exceptional service, highlighting personal interactions that made their stays memorable.
Location
The hotel is ideally situated in the heart of Boston, making it convenient for guests to explore nearby attractions, restaurants, and shopping.
Room Quality
While many guests appreciated the spaciousness and cleanliness of the rooms, some noted that certain rooms felt dated and could benefit from modernization.
Dining Experience
The on-site restaurant, Willow & Ivy, received positive feedback for its food quality and service, although some guests expressed disappointment with the food quality post-renovation.
Atmosphere
The hotel is described as charming and elegant, with a cozy lobby and unique historical character, contributing to a pleasant overall ambiance.
- MCMichael Cardamone1 day ago4.0Overall a fantastic hotel. Got upgraded without asking to executive suite. Hotel is old so bathroom has the low toilet and the door handles to the rooms are for people that are 5 foot max. But service is great and it's very charming. Not a big fan of how dark they keep it during the day- feel like you're a monk. But at night it's charming especially with the fireplace. Willow and Ivy is great. (breakfast 2 times). Gym is small but does the job. Location is ideal.
- ACA Cheng6 days ago5.0I recently stayed at the Lenox for the first time in December and I can see why the rave reviews! The hotel is historic and charming. It is centrally located and very convenient. The service is what stood out to me. From the moment I stepped into the hotel, the check-in process, the room - I felt cared for. The service was so gracious and personalized. I even received a hand-written thank you note from the General Manager alongside 2 delicious chocolate chip cookies. (The note was lovely but those chocolate chip cookies? I am still thinking about them a month later!) I stayed in the room with the fireplace but I didnt get a chance to enjoy it. The room was spacious and styled like your grandma's house. Well maintained but not modern which I think is keeping with the history of this place. It was a very nice stay and I will be glad to head back in the future.
- LHLockie HunterDec 30, 20255.0My love letter to the Lenox Hotel. We calculated that over the past 25 years that we spent $250,000 at the Lenox and have lived here over 700 days. Let me explain: my husband‘s work was literally right across the street. On Boylston. When we first moved to Boston, I was living at the Lenox, like the Eloise books. We had moved here from Atlanta, for a three months stint (which turned into 10 years). We picked a room in the Lenox that faced his office, so when I called him, he could come to the window and we could see each other. It was important for his work that we live right across the street, because he dealt with time zones in other countries. This was 25 years ago, so no zoom calls then! So, he would just walk across the street at 3 o’clock in the morning. It was the most convenient place to live! Fast-forward: We have moved from Boston to North Carolina, but my husband needs to spend at least a week of every month at the Lenox… For decades…. Hence the 700 days of living there. Two weeks a year, I get to come up and be with him, and it is glorious! Sometimes we bring the children. Some fabulous Lenox memories in no particular order 1. When the children were three and five, they were able to come up to Boston with us. My husband told the front desk that the children would be with him this month, and they had free stuffed lions for us. They were thrilled! 2. Fire butlers! When I come up to visit, I try to plan it so that I am there for the holiday season, and fire butlers come up to the room and build a fire. I get to luxuriate in bed while my husband gets ready for work and a fire is built for me! So spoiled! 3. One year the Santa-speedo-race ran past the Lenox. 4. Using the Lenox as homebase, I can just run out of my room and straight to what used to be the Lord and Taylor! I wouldn’t even put on a coat (in December!) because I knew I’d run right back into the hotel and my cozy room. This way it was easier to shop without carrying a big winter coat and gloves and hat around. 5. Arriving late and having truffle mac & cheese delivered from room service. 6. Attending our nanny‘s wedding (she helped raise my daughter when we were living in Jamaica Plain) and taking a photo shoot of my daughter to compare the photos that she took at the Lenox 20 years later! 7. Sitting by the fire in the lobby and reading a book while I waited for my husband to come back to our room from a late night of work. 8. The way the Lenox smells when I enter the lobby. I bought a candle one year, but it did not quite work, but in 2025 I bought the room spray, and it is perfect! I wish I bought the atomizer when I was last there, because I do not see it online. 9. Our favorite rooms 500 508 512 523 10. Products: I’ve seen them move from Aveda to Kiehls and then from Kiehls to Beekman. And so forth... They are all high-end and wonderful. When Covid hit, they shut down the Boston office, so we do not get to Boston with as much frequency, but every time we do come up we try to stay at the Lenox, and it just feels…like…home. At a minimum, I will walk into the lobby, inhale the scent that holds 25 years and 700 days of memories, and get a drink in the lobby bar or breakfast in the lobby restaurant. Lots of photos taken over the years attached. I love you Lenox! Please put your room atomizer on line so I can purchase one!
- JCJungho ChoiDec 26, 20255.0I couldn’t help but leave a review. On Christmas Eve, while staying at the hotel, our children wondered how Santa would know our room number. I suggested leaving a note at the front desk for Santa—half as a joke (though the kids were very serious). When we returned from dinner, we found a thoughtful reply “from Santa” delivered to our room as a gift. The joy it brought to our children was unforgettable. We sincerely thank the staff for going out of their way to create such a special moment. This small gesture says a lot about how this hotel truly cares for its guests.
- CCColleen CreedenDec 26, 20255.0We have been loyal customers of the Lenox and its restaurants for a long time, and we couldn’t imagine having our wedding anywhere else. The hotel is beautiful, a rare independent gem with classic New England charm. You barely need to add any decor to the Dome Room because it is so stunning in and of itself! The food was incredible, and truly felt like it was straight from their delicious restaurants. Our guests raved about how much fun they had at our after party at the Irving. But what truly makes the Lenox have a special place in our hearts is its staff. From the people that greet you at the entrance, to the front desk staff, to all the bartenders and servers, everyone always has a smile on their face and will help you with whatever you need. A special shout out to our coordinator Katie, who could not have been more professional or kind throughout the process, from emailing with our planner, leading us through the tasting, and making a point to find us at the Lenox wedding showcase. Thank you for giving us the most incredible day!
Frequently Asked Questions About The Lenox Hotel
What is the hotel cancellation policy?
For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.
Do you charge a resort/destination/facilities fee?
No, we do not have any hidden fees, nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities – from our locally roasted coffee and tea in the mornings to our 24/7 fitness and business centers to our high-speed WiFi. When you’re here, you’re taken care of.
What credit cards are accepted?
American Express, VISA, MasterCard, Discover and Diners Club.
Does The Lenox offer parking?
We do! Valet parking is available at $45 daily and $70 per night per car with unlimited in-and-out access.
Does the hotel offer cribs or rollaway beds? Cost?
Yes, cribs are complimentary, and rollaway beds are $30 additional per night.
Do you allow smoking at the hotel?
No, by law, all hotels in Boston are smoke-free.
Do children stay free?
Yes, you bet!
How old do you have to be to check in?
You must be 21 or over to check-in and stay alone.
Does the hotel have a restaurant?
Yes, we have 3 food and beverage outlets: Willow & Ivy, Sweeney’s and The Irving. Click here for more details.
Do you allow dogs on property?
The hotel is dog friendly and permits dogs 50 lbs and under at a one-time fee of $75 per stay. We have a two dog per room limit. Please just let us know before arrival so we can make sure we are ready for our four-legged guest too. While your dog may not be left in your room unaccompanied, dog sitting services may be available. “Green space” is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.
Does the hotel offer dry cleaning services?
Yes, the front desk handles all laundry and dry cleaning services. Same day options available.
Does the hotel provide airport transportation?
The hotel does not provide transportation to/from the airport but our Guest Specialists will gladly assist with airport transportation, limousines and car rentals. Here are some tips to get where you need to be!
Back Bay Logan Express Shuttle
- Tickets are just $3 from Back Bay and the return trip is FREE!
- Daily, every ½ hour 5am – 9pm
- Back Bay Pickup Locations: 800 Boylston Street, near the Boylston Street entrance to the Prudential Center. One block from hotel & In front of the Dartmouth Street entrance to Copley Place, directly across the street from Back Bay Station
- Airport Pickup Locations: Arrival level at every terminal, Daily, every ½ hour 6am – 10pm
Taxi/Uber/Lyft
- Approximately $35-$40 Follow signs for the pickup/drop-off lots
Livery Service
- Our guest specialists would be happy to set up transportation for you with LuxLimo
- Sedan – $110 + 20% gratuity
- SUV – $160 + 20% gratuity
Do you have a fitness facility?
Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Nautilus, and cardio equipment available.
Can I ship my packages to the hotel before my arrival?
Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be sure the name on the package(s) matches that of your reservation. Please email our team with any questions.
Does the hotel offer ADA accommodations?
Yes, the hotel has ADA-compliant rooms, including one suite.
Do you have working fireplaces in your rooms?
Yes, we have wood-burning fireplaces that operate on a seasonal basis in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please give us a call at the front desk. Fires can be lit between 8AM and 11PM.
Do you offer connecting rooms?
Yes, please reach out directly for availability and rates.
Do you have pet free rooms for those with Allergies?
Yes, our 11th floor is dedicated to reducing allergens. Please reach out directly for availability and rates.
Do you house college students?
While we welcome many students and their families, we do not have any rooms that function as dorm residences.
How far is the hotel from…
…Back Bay? Located in the heart of Back Bay.
…Copley Square? One block.
…Hynes Convention Center? Three blocks.
…Faneuil Hall Marketplace? Approximately 2.5 miles.
…Fenway Park? Approximately 6 blocks from the hotel.
…Museum of Fine Arts? Approximately 7 blocks from the hotel.
For a map and more information on sights and attractions near the hotel, click here.
How far is the hotel from the airports?
From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NH’s Regional Airport: 50 miles, 60 minutes.
From Providence, RI’s T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley “T” Station – Green Line, 1/2 block from hotel.
Where is the closest ATM?
There is a Bank of America ATM just across the street from us on Boylston Street as well as one located here at The Lenox.
What are the check-in and check-out times at The Lenox Hotel?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does The Lenox Hotel offer parking?
Yes, valet parking is available at $45 daily and $70 per night per car with unlimited in-and-out access.
Is The Lenox Hotel pet-friendly?
Yes, dogs are allowed with a one-time fee of $75 per stay for dogs 50 lbs and under, with a two dog per room limit.
Does The Lenox Hotel provide airport transportation?
The hotel does not provide airport transportation directly but guest specialists can assist with airport transportation, limousines, and car rentals including connections with LuxLimo Boston Inc.
Are there any fitness facilities available at The Lenox Hotel?
Yes, The Lenox offers a fitness center with free weights, Nautilus, cardio equipment, elliptical machine, and treadmill available 24 hours a day.
What dining options are available at or near The Lenox Hotel?
The hotel features three food and beverage outlets: Willow & Ivy, Sweeney’s, and The Irving. Nearby bars and restaurants include The Irving at The Lenox, City Bar Back Bay, Samuel Adams Brewhouse, and Alice's Table.
Is The Lenox Hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, ADA-compliant rooms including a suite, and mobility accessible facilities.
What entertainment or points of interest are nearby The Lenox Hotel?
Nearby attractions include Fenway Park, Museum of Fine Arts, and Back Bay Amtrak & Commuter Rail Train Station, which is one block from the hotel. Copley Square is just one block away and Hynes Convention Center is three blocks away.
How can guests get around or find transportation near The Lenox Hotel?
Guests have easy access to public transit with Back Bay Station one block away and Copley 'T' Station (Green Line) half a block away. Limousine services like LuxLimo Boston Inc are also nearby for private transportation.
What amenities does The Lenox Hotel provide to ensure guest safety and cleanliness?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, provides disposable flatware and in-room hygiene kits, practices physical distancing, and staff are trained in cleaning and hand-washing procedures while wearing protective equipment.