Brand Certified
The Lenox Hotel
4.6(1508 reviews)
Certified by The Lenox Hotel ⢠Mar 01, 2026
Business Details
61 Exeter Street, Boston, MA
02116, United States
Certified by The Lenox Hotel ⢠Mar 01, 2026
(617) 536-5300
Certified by The Lenox Hotel ⢠Mar 01, 2026
https://www.lenoxhotel.com/
Certified by The Lenox Hotel ⢠Mar 01, 2026
About
Certified by The Lenox Hotel ⢠Mar 01, 2026
HotelLuxury HotelWedding VenueBusiness Meeting Locations
The Lenox Hotel offers clean & safe boutique hotel accommodations in downtown Boston's Back Bay. Our historic hotel first opened in 1898, recently renovated with all of the modern and luxurious amenities you would expect from an environmentally friendly hotel in Boston. Featuring beautiful spaces for Weddings in downtown Boston, Meetings & Receptions at our Event Venues; the Lenox is the perfect hotel for a special occasion in Boston. Get more information on boutique hotel suites in downtown Boston on the Lenox Hotel website. We look forward to your reservation!
Location
Certified by The Lenox Hotel ⢠Mar 01, 2026
Hours
Certified by The Lenox Hotel ⢠Mar 01, 2026
Reviews
4.6
1,508 reviews
5 stars
1,125
4 stars
273
3 stars
58
2 stars17
1 star
35
What are people saying?
AI-generated from recent customer reviews
Service Excellence
The staff consistently received high praise for their friendliness, attentiveness, and personalized service, making guests feel special and well-cared for.
Location
The hotel is centrally located in Boston, making it convenient for guests to explore the city and access nearby attractions.
Room Quality
While many guests enjoyed the spacious and clean rooms, some noted that certain rooms felt dated and could benefit from modernization.
Dining Experience
The on-site restaurant, Willow and Ivy, received positive feedback for its food quality and service, although some guests expressed disappointment with the previous restaurant's decline in quality.
Atmosphere
The hotel is described as charming and elegant, with a cozy lobby and unique character, although some guests found the lighting in rooms to be too dim.
- PDPhillip Decker1 day ago5.0I absolutely loved this place! Great location, really incredible price, The rooms were even impressive. I would absolutely come back to this place, made my trip really nice. Valerie at the front desk was remarkable. Lenox, Keep up the great work!
- RMRobert Michell6 days ago2.0Beware of the valet package where the hotel charges an extra $75 per day. My car had paint on it when the car was returned by the valet. The valet did not remove the paint. They promised to send an accident report to me and did nothing. When I informed the front desk of the hotel about the problem the hotel said itâs the valetâs problem and the hotel did nothing to resolve the issue. Further, absolutely no follow up by the hotel or valet. I had to go to a local auto body shop to remove the paint.
- KDKelley DesmaraisFeb 17, 20265.0First of all, let me say that overall I had an amazing experience. At first approach the valet was courteous and asked questions about us, and wished me a happy birthday! Check in was smooth, even though our room wasn't quite ready yet since we were early. They held our bag so we could go walk around. The room was nice corner room on the 7th floor with the fireplace! For "complaints"... First was the walls in the room were in some desperate need of TLC, I don't know if it was water damage or what. The fridge was not very cold. And there was still a woman's hair in the shower. đŹ My husband and I walked around and took in the historical hotel and loved it. I would absolutely stay here again, despite the couple odd things.
- AAAmberFeb 16, 20265.0The staff are all so welcoming and professional, even down to housekeeping. They were so accommodating and upgraded our room when there was a drain issue in bathtub. Room was always so clean and welcoming when we returned after a day of exploring. And the location is perfect. Room service was amazing every time all the food was so good.
- AWAja WimmerFeb 16, 20265.0Had a wonderful stay in a fireplace room on my birthday. On a cold night having drinks by a fire in the city is such a treat! This hotels staff has the best hospitality Iâve encountered in a long time, so welcoming and accommodating. The drinks and food at the Irving were delicious and the ambiance is top notch. Will definitely be returning!
Frequently Asked Questions About The Lenox Hotel
What is the hotel cancellation policy?
For most reservations, our cancellation policy is 24-hours prior to arrival. This may vary based on rates & dates, so please check directly with us to confirm.
Do you charge a resort/destination/facilities fee?
No, we do not have any hidden fees, nor do we charge any of these types of fees. The only fees on our rooms beyond any incidentals you might charge to your room are local city & state taxes. All of our guests have equal and complimentary access to all of our amenities â from our locally roasted coffee and tea in the mornings to our 24/7 fitness and business centers to our high-speed WiFi. When youâre here, youâre taken care of.
What credit cards are accepted?
American Express, VISA, MasterCard, Discover and Diners Club.
Does The Lenox offer parking?
We do! Valet parking is available at $45 daily and $70 per night per car with unlimited in-and-out access.
Does the hotel offer cribs or rollaway beds? Cost?
Yes, cribs are complimentary, and rollaway beds are $30 additional per night.
Do you allow smoking at the hotel?
No, by law, all hotels in Boston are smoke-free.
Do children stay free?
Yes, you bet!
How old do you have to be to check in?
You must be 21 or over to check-in and stay alone.
Does the hotel have a restaurant?
Yes, we have 3 food and beverage outlets: Willow & Ivy, Sweeneyâs and The Irving. Click here for more details.
Do you allow dogs on property?
The hotel is dog friendly and permits dogs 50 lbs and under at a one-time fee of $75 per stay. We have a two dog per room limit. Please just let us know before arrival so we can make sure we are ready for our four-legged guest too. While your dog may not be left in your room unaccompanied, dog sitting services may be available. âGreen spaceâ is available just two blocks away on Commonwealth Avenue. Please contact us for additional details.
Does the hotel offer dry cleaning services?
Yes, the front desk handles all laundry and dry cleaning services. Same day options available.
Does the hotel provide airport transportation?
The hotel does not provide transportation to/from the airport but our Guest Specialists will gladly assist with airport transportation, limousines and car rentals. Here are some tips to get where you need to be!
Back Bay Logan Express Shuttle
- Tickets are just $3 from Back Bay and the return trip is FREE!
- Daily, every ½ hour 5am â 9pm
- Back Bay Pickup Locations: 800 Boylston Street, near the Boylston Street entrance to the Prudential Center. One block from hotel & In front of the Dartmouth Street entrance to Copley Place, directly across the street from Back Bay Station
- Airport Pickup Locations: Arrival level at every terminal, Daily, every ½ hour 6am â 10pm
Taxi/Uber/Lyft
- Approximately $35-$40 Follow signs for the pickup/drop-off lots
Livery Service
- Our guest specialists would be happy to set up transportation for you with LuxLimo
- Sedan â $110 + 20% gratuity
- SUV â $160 + 20% gratuity
Do you have a fitness facility?
Yes, The Lenox offers complimentary use of our fitness center, 24 hours a day. Free weights, Nautilus, and cardio equipment available.
Can I ship my packages to the hotel before my arrival?
Yes, if shipping five or fewer packages, The Lenox can store and process your packages without charge. If you are shipping six or more packages, a $25 storage and handling fee applies. To ensure proper delivery, please be sure the name on the package(s) matches that of your reservation. Please email our team with any questions.
Does the hotel offer ADA accommodations?
Yes, the hotel has ADA-compliant rooms, including one suite.
Do you have working fireplaces in your rooms?
Yes, we have wood-burning fireplaces that operate on a seasonal basis in many of our guest rooms. When you would like your fire started, our bellman will come up and light the fire, please give us a call at the front desk. Fires can be lit between 8AM and 11PM.
Do you offer connecting rooms?
Yes, please reach out directly for availability and rates.
Do you have pet free rooms for those with Allergies?
Yes, our 11th floor is dedicated to reducing allergens. Please reach out directly for availability and rates.
Do you house college students?
While we welcome many students and their families, we do not have any rooms that function as dorm residences.
How far is the hotel fromâŚ
âŚBack Bay? Located in the heart of Back Bay.
âŚCopley Square? One block.
âŚHynes Convention Center? Three blocks.
âŚFaneuil Hall Marketplace? Approximately 2.5 miles.
âŚFenway Park? Approximately 6 blocks from the hotel.
âŚMuseum of Fine Arts? Approximately 7 blocks from the hotel.
For a map and more information on sights and attractions near the hotel, click here.
How far is the hotel from the airports?
From Logan International: 2 1/2 miles, 15-45 minutes.
From Manchester, NHâs Regional Airport: 50 miles, 60 minutes.
From Providence, RIâs T.F. Green International Airport: 58 miles, 70 minutes.
Back Bay Amtrak & Commuter Rail Train Station, 1 block from hotel.
Copley âTâ Station â Green Line, 1/2 block from hotel.
Where is the closest ATM?
There is a Bank of America ATM just across the street from us on Boylston Street as well as one located here at The Lenox.
What are the check-in and check-out times at The Lenox Hotel?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does The Lenox Hotel offer parking?
Yes, valet parking is available at $45 daily and $70 per night per car with unlimited in-and-out access.
Is The Lenox Hotel pet-friendly?
Yes, dogs are allowed with a one-time fee of $75 per stay for dogs 50 lbs and under, with a two dog per room limit.
Does The Lenox Hotel provide airport transportation?
The hotel does not provide airport transportation directly but guest specialists can assist with airport transportation, limousines, and car rentals including connections with LuxLimo Boston Inc.
Are there any fitness facilities available at The Lenox Hotel?
Yes, The Lenox offers a fitness center with free weights, Nautilus, cardio equipment, elliptical machine, and treadmill available 24 hours a day.
What dining options are available at or near The Lenox Hotel?
The hotel features three food and beverage outlets: Willow & Ivy, Sweeneyâs, and The Irving. Nearby bars and restaurants include The Irving at The Lenox, City Bar Back Bay, Samuel Adams Brewhouse, and Alice's Table.
Is The Lenox Hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, ADA-compliant rooms including a suite, and mobility accessible facilities.
What entertainment or points of interest are nearby The Lenox Hotel?
Nearby attractions include Fenway Park, Museum of Fine Arts, and Back Bay Amtrak & Commuter Rail Train Station, which is one block from the hotel. Copley Square is just one block away and Hynes Convention Center is three blocks away.
How can guests get around or find transportation near The Lenox Hotel?
Guests have easy access to public transit with Back Bay Station one block away and Copley 'T' Station (Green Line) half a block away. Limousine services like LuxLimo Boston Inc are also nearby for private transportation.
What amenities does The Lenox Hotel provide to ensure guest safety and cleanliness?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, provides disposable flatware and in-room hygiene kits, practices physical distancing, and staff are trained in cleaning and hand-washing procedures while wearing protective equipment.
Brand Certified Facts from The Lenox Hotel
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