The Bostonian Hotel Boston

Reviews

• RK

  Ryan Keith

  3 days ago
  4.0
  The Bostonian is in a prime location in the core of downtown Boston. There are many main attractions within walking distance (Quincy Market, TD Garden, Boston Common, etc.) The hotel allows for mobile check-in/check-out which was very simple to do, allowing for us to arrive at the hotel and get our rooms keys and drop off our keys with ease. The rooms were clean, comfortable and very nice.
• OV

  Owen Vullo

  Jan 4, 2026
  3.0
  I had a great experience with the hotel and its staff during my stay in mid-November. The location was excellent—right downtown and very convenient—and the service during my visit was genuinely enjoyable. Based on the stay alone, I would have left a very positive review. Unfortunately, my experience after checkout has significantly overshadowed that stay. I accidentally left a personal item in the room and contacted the hotel promptly. Lost and Found confirmed they had retrieved the item, but I was told I needed to coordinate directly with the general manager. Despite multiple emails and phone calls, I received no response until I began copying the corporate email address. I was later told the item was shipped on December 23rd, yet there has been no change in the shipping status, and I still have not received it. This situation is not about the money—it’s about the amount of time and effort I’ve spent trying to resolve something that should have been straightforward. It’s disappointing that such a positive stay has been overshadowed by how this was handled, and even more frustrating that the issue remains unresolved. I truly wish this had been managed with the same level of care shown during my stay.
• JJ

  jordan

  Dec 19, 2025
  5.0
  The service was so friendly, and the Christmas decorations were beautifully done! The rooms were spotless, the beds were incredibly comfy, and the bathroom was spacious, complete with double showerheads and lots of mirrors; inside and out, which was super handy. Plus, the location was fantastic, right in the heart of things and just a short drive to the airport. It wasn’t too noisy, and the view was stunning, offering a great look at downtown. Overall, it was an amazing experience, and I’d definitely book again on my next trip to Boston!
• ML

  Mark Lloyd

  Dec 15, 2025
  5.0
  Given that this was my first visit to Boston, this hotel was booked without any experience of the city or the hotel. The hotel is situated perfectly to make use of all the best aspects of the city, but without feeling crowded or boxed in. From the moment you walk in, you are greeted by happy, professional staff who can't do enough to make your stay as easy as possible. We checked our bags as we arrived early, no problem at all. The reception staff recommended the best coffee places, bakeries and dining in the city, based on their own favourites. Alexandre, one of the managers, was professional and friendly, taking time to chat and make us feel completely at home. The room was well laid out, clean, warm and spacious. The only reason there are no photos for this review is that I was just enjoying being there, relaxing, sorry you'll have to go and take your own! Everything you could need, and the views from the balcony over the city are superb. It's the mark of a great hotel that you recommend the city as an excuse to stay there to family and friends, isn't it?
• YG

  yuliet Mendoza Gomez

  Dec 12, 2025
  1.0
  My experience at this hotel was very unpleasant, and I would never return nor recommend it. I made my reservation online in advance. Upon arrival, the person who assisted me at the front desk —a woman with short, squared-cut hair, who appeared to be of Indian descent (although I am not certain of her background)— Shatid I think is hers name )informed me that I had to pay an additional $200, on top of what I had already paid, because the hotel is supposedly considered a “resort.” This charge was not clearly disclosed or obvious at the time of booking. I am not a mind reader to know about extra fees that are not clearly stated. Beyond the charge itself, what was truly unacceptable was her attitude. She explained it in a rude, condescending, and unprofessional manner, treating me as if I should have already known this and making me feel looked down upon as a guest. It was an extremely uncomfortable first impression. What this employee also fails to understand is the effort families make to be able to go on vacation. You can charge not just $200, but thousands of dollars to a guest if you treat them with education, empathy, and humility. What is unacceptable is taking money while treating people with arrogance and disrespect. She does not know if this was my first opportunity in many years to travel with my children and my mother, or how much sacrifice it took to make this trip possible. A lack of empathy in hospitality is inexcusable. If it were possible to give zero stars, that is exactly what this experience deserves. As for the hotel itself, it does not justify the high price. It is nothing special and quite disappointing, especially for how expensive it is. Breakfast is not included, which is unacceptable given the cost. I also had a negative experience at the restaurant. I went to purchase a coffee, not ask for it for free, and the woman working there told me she could make a coffee with milk, but suggested that I cross the street instead, late at night and in the cold, to go to Dunkin’ Donuts and choose whatever coffee I wanted. This felt like a lack of respect and very poor customer service, especially considering that I was traveling with my mother, who is an elderly person. The only positive aspects of this hotel were: • The housekeeping staff, who did their job properly. • The staff outside, such as valet parking, who were kind on the first day. Aside from that, zero hospitality, zero empathy, and zero value for the price paid. A very disappointing experience. I would never stay here again. It was clear that good service here is given only to those who appear to have money. If you do not fit that image, you are treated with indifference and contempt. I truly hope that when this person takes a vacation with her own family, she never has to experience the treatment she made me and my family endure.

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