The Bostonian Hotel Boston

Reviews

• CC

  CLuke

  6 days ago
  1.0
  Possible con game: Housekeeping took the extra keycard that I left in my room and I was not checking out! I worry they were planning to enter my room later using a guest keycard. I stayed here for two nights. I had the Do Not Disturb (DND) sign on my door for both days and housekeeping ignored it each time. The first day of my stay, I was away from my room the whole day. I had been given two keycards, but I left one behind in my room. I had put the DND sign on my door, but housekeeping still came into the room. At first I thought it was a misunderstanding. I had asked the front desk for new toiletries and they were going to tell housekeeping to bring it during the room cleaning. I said I didn’t want cleaning, so the front desk gave me the toiletries directly. I thought maybe the front desk didn’t cancel a housekeeping order. The next day, I start packing and cleaning because I was checking out. I realize that I cannot find the second keycard to my room. I didn’t notice the card was missing because I had other papers on the desk where the card should have been. I definitely didn’t have it in my bag and I checked to see if it fell on the floor. Then, I remembered that the only other people to enter my room was housekeeping the previous day. There was no reason for housekeeping to take the card because it was clear I was still occupying the room. I told the front desk what had happened and I left for an hour to pick up breakfast before I officially check out. I came back to my room to wash up after breakfast. I heard a knock at the door and housekeeping entered my room even though I had put the DND sign on my door. I told this person sternly that the DND sign was up and why are they entering. When I checked out, I told the front desk about this second incident. This place is very unsafe. I think my keycard was purposely taken by housekeeping so someone could pretend they were a guest and enter my room. I will not be staying here again.
• MP

  Michelle Palmer

  Nov 16, 2025
  3.0
  The location of this hotel is everything! It is in a section of town that is very walkable and in close proximity to freedom trail pubs, restaurants and all the history that you want to see. The north end Italian restaurants are some of the best in Boston and so super close to this hotel. The staff at the Bostonian are nice and can be accomodating. Checking in ahead of time on your phone is a breeze and saves time when you check in in-person. Valet parking is a huge help, for an extra fee so you don't have to worry about parking & to us it is definitely worth not having to deal with it. The Juliet balcony rooms are our favorite and we love opening them up to that fantastic view of Fanieul Hall & Quincy Market. To be able to open up a window and get fresh air in a hotel room these days is definitely rare and so needed! The rooms are older and outdated a bit, but mostly clean. I have grown up staying in and around Boston and this may be my favorite location!
• JR

  Jennifer Ruiz

  Nov 11, 2025
  2.0
  This hotel, for the price, is insanely over priced and disappointing. My family took cold showers the entire trip because the water wouldn’t get hot in our room. They claimed that if we give it a few minutes it’ll warm up. I spent 20 minutes standing in the shower waiting for hot water that never came.Balcony door handle was broken, so the door wouldn’t stay shut adding to the coldness (after being out in the cold all day, coming back to the room to deal with cold showers and a cold room ) hotel is run down. The restaurant is extremely off putting because every time we walked by it, it had a disgusting sewage smell. We did see people eating there so maybe it’s decent, but the smell grossed me out and we noticed it every single night. Outdated rooms that need maintenance. The shower handle cap was loose/falling off. The sinks wouldn’t drain well and I realized was leaking onto the floor from a pipe. Beds are okay. Was between this hotel and another nearby — for the price difference I wish we should have gone with the other one. Staff were nice overall especially the valet /bellhops. People in front desk were kind as well. It’s in a good spot and that’s about it.
• MW

  Mary Wollgast

  Nov 10, 2025
  2.0
  I had a two night stay at The Bostonian a few weeks ago while in town for a wedding. I couldn't believe how run down and terribly maintained this hotel was for $350/night. It looks like they haven't done any maintenance in over 10 years. Our room had no air conditioning. It was so humid in the room we knew we wouldn't be able to sleep in there. After the maintenance person was sent to us for a 3rd time, he remembered that any of the rooms that ended in "18" were in the block that had broken A/C. He said the hotel knew this as they put in window units into the rooms over the summer but since it was now fall they took them out. The front desk told us that no rooms were available to move us to so there was nothing they could do. For some reason maintenance and the front desk weren't communicating so we had to talk to both individually each time we approached them. Every time we spoke to the front desk there was someone else there complaining about something in their room being broken as well. By some miracle then next time we went to the desk and a different person was there, she had no problem finding us a room to switch to. Luckily the new room had air, but here are some of the other issues that we had with maintenance at this hotel : -Refrigerator broken, also only option was an empty vending machine fridge. -Toilet not bolted to floor so it moved around -Sink faucet not installed properly so handle pulled off -A/C didn't work in first room -Window taped all over with duct tape -Bed headboard was missing buttons -No fitted sheet on one of the beds, no mattress protector either. -Both treadmills in the fitness room were not fully operational. One wouldn't turn on. The second wouldn't connect to internet so you couldn't watch the screen so your only option was to stare at yourself in the mirror in front of you to run. Also, it wouldn't detect a user on the belt until I hit above 7.0 speed. -Phone in room wouldn't dial front desk. -No ice buckets apparently at all. A garbage bag of ice was given to us. -Communication between front desk was non-existent. Each time we went down we had to explain issues to whomever was at the desk which changed 3 times within 3 hours and then again the next morning. Also no communication with them to maintenance so we had to keep filling them all in. -I was told I'd have the extra fees refunded for my poor experience. I've now spoken with 3 different people saying it would show up on my account and it's not (3 weeks later). I also asked to speak to a manager and never saw one or was able to reach one. To me this is unacceptable. The manager should be in tune with what's happening with guests.
• KP

  Kayla Perry

  Nov 2, 2025
  2.0
  We stayed here last night while in town for the Celtics game and were really looking forward to a relaxing night following the game, especially since we specifically booked a room with a fireplace. Unfortunately, our experience was disappointing from start to finish. When we checked in, we were told we had been “upgraded” to a different room — but the upgrade didn’t include a fireplace. I explained that we had booked this particular room because of the fireplace, and at first, the front desk said none were available. After some back and forth, they ended up giving us the room we had originally reserved, which I appreciated, though it didn’t set a great first impression. After the Celtics game, we came back to the hotel and asked to have the fireplace lit — again, the entire reason we chose this hotel and room. The woman at the front desk assured me it would be lit within 20 minutes. I told her we were going to the on-site restaurant, 24 North, while we waited. She said, “No problem — go ahead, he’ll still come up and light it.” We were at the restaurant for about 40 minutes, then headed back to the room. On the way, we noticed what looked like an altercation in the lobby and heard someone mention that security was being called. We didn’t want to get involved, so we just went upstairs, assuming the fireplace had been taken care of like promised. Unfortunately, it hadn’t been — no one had come by. I tried calling the front desk with no answer. About 20 minutes later, someone finally picked up and said, “My shift just started.” I explained that we’d been promised the fire would be lit but that it never happened. At that point, we were ready to go to bed, so I told them not to bother sending anyone, but honestly, I expected at least an apology or some acknowledgment. There was none. The next morning, we tried ordering room service, which went straight to an answering machine — in Spanish. I called the restaurant directly and they told us room service will call us. They followed through and they were apologetic and very kind. To be fair, the room itself was clean and the location couldn’t have been better. But we booked this hotel specifically for the fireplace experience — something we didn’t get despite multiple assurances. The lack of follow-through and the poor communication were really disappointing, especially at the rate we paid. Even when we checked out, no one asked how our stay was or seemed interested in hearing about any issues. As we were simply told, “You can just leave, no need to check out.” All in all, the location and cleanliness were positives, but the service and attention to detail fell short. Between the Celtics loss and this experience, it was definitely not the cozy night we were hoping for.

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