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Pennyweight Hotel Boston, Curio Collection by Hilton

4.0
(1163 reviews)

Business Details

155 Portland Street, Boston, MA
02114, United States
(617) 557-9955
https://www.hilton.com/en/hotels/bosdoqq-pennyweight-hotel-boston/

About

HotelHilton
Daily Mandatory Destination Charge includes: Premium guest internet access; daily $10 food and beverage credit for use in all hotel outlets; daily $15 dry cleaning credit; Press Reader; premium coffee and seasonal refreshments in the lobby. Next to TD Garden in downtown Boston, our hotel is within walking distance of the citys top attractions. Quincy Market, Haymarket, Boston City Hall, and the Old North Church are a half-mile walk away. Were also close to transit stations, government offices, and dozens of restaurants.

Location

Pennyweight Hotel Boston, Curio Collection by Hilton
155 Portland Street, Boston, MA
02114, United States

Hours

Reviews

4.0
1,163 reviews
5 stars
547
4 stars
314
3 stars
125
2 stars
87
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including long wait times for check-in, unhelpful staff, and inadequate responses to complaints.

Valet Concerns

Valet service received significant criticism for being understaffed, leading to long wait times and incidents of vehicle damage.

Room Quality

Rooms were often described as small and uncomfortable, with issues such as poor lighting, inadequate amenities, and cleanliness concerns.

Positive Staff Interactions

Despite the overall service issues, some staff members were praised for their friendliness and helpfulness, particularly in the bar and restaurant.

Location Benefits

The hotel is well-located near TD Garden and other attractions, which many guests appreciated.
  • SS
    Sung Shin
    Feb 23, 2026
    2.0
    Just like many other reviews, the major issue with this hotel is the service. Arrived at the hotel around 8PM and waited about 20 minutes along with other guests waiting to check in. Additionally, the receptionist was never willing to help or answer questions (asked if I can get help with extending my stay but was told to make the extension through the app or call Hilton customer service). $30 resort fee for two bottles of soda and water. The room was clean but there was this sewage/gas smell constantly coming out from the bathroom. Not the worst hotel I've ever stayed at. However, for those reasons above, I would not recommend this hotel to others.
  • MW
    Matt Walsh
    Feb 20, 2026
    5.0
    Wow, what a gem. Everything about his hotel is special. The breakfast was fantastic. The prices are great and the food is delicious. The rooms are super quaint. The location is just what we needed. Valet parking was a bonus.
  • ST
    Slepneva Tanya
    Feb 15, 2026
    1.0
    The hotel itself is pretty nice. However, we have experienced quite a few issues during our stay: 1) the car was trashed and things were stolen from the car and the car smelled foul. Filed a claim and the police report. No one from the hotel or valet or parking garage management followed up yet. Only the staff at reception and the valet person who brought the car actually tried to be helpful or provide any assistance. 2) the room lost power in the morning (probably the faulty hairdryer). Note, that without the power the room phone does not work. Tried to call the reception from the cell phone - no one ever picked up. Walked to reception, they promised to send an engineer to fix things. It took probably 30 minutes for engineer to show up and flip that breaker in the electrical panel. 3) the valet service - it is just not enough of people to handle the busy hours of check in and check out. It’s a narrow street and there’s just no space to safely leave the car for them to pick it up later, cars are double parked and the passing cars are barely squeezing through (matter of a couple on inches). 4) in general, when we arrived to the hotel there was no one at the reception, nor at the valet desk…
  • JF
    jason ferrero
    Feb 8, 2026
    4.0
    The hotel was incredible and is my go to when visiting Boston for celtics games. The gentlemen working the restaurant today was overwhelmed and threw a little fit, closed the dining area early, was rude to customers and was extremely unprofessional. Otherwise still my go to
  • AG
    Abby Gehringer
    Jan 27, 2026
    2.0
    Recently stayed here for a birthday trip with my s/o. It looked good from a far but once you get up close you can see how much of a mess it is. First of all, the employees need some serious customer service training. We were hardly greeted, let alone given directions to our room. It felt like the employees were all high schoolers/college students. They would even hang out at the bar during their shift. The room was okay but uncomfortable bed/pillow, heat didn’t work, and the bathroom door is a slide door (doesn’t close) which may bother some people and I wish I knew prior. You get charged a location fee for being “in TD Garden”, however TD Garden was a bit of a walk away so it was strange to us. However, no complaints about the location. Overall, we will never go back to this hotel and we spent our trip laughing at the bizarre things we noticed every time we had to go back. The only positive is we felt safe and the price was affordable.

Brand Certified Facts from Pennyweight Hotel Boston, Curio Collection by Hilton

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