Just like many other reviews, the major issue with this hotel is the service. Arrived at the hotel around 8PM and waited about 20 minutes along with other guests waiting to check in. Additionally, the receptionist was never willing to help or answer questions (asked if I can get help with extending my stay but was told to make the extension through the app or call Hilton customer service).
$30 resort fee for two bottles of soda and water. The room was clean but there was this sewage/gas smell constantly coming out from the bathroom.
Not the worst hotel I've ever stayed at. However, for those reasons above, I would not recommend this hotel to others.
Wow, what a gem. Everything about his hotel is special. The breakfast was fantastic. The prices are great and the food is delicious. The rooms are super quaint. The location is just what we needed. Valet parking was a bonus.
ST
Slepneva Tanya
Feb 15, 2026
The hotel itself is pretty nice.
However, we have experienced quite a few issues during our stay:
1) the car was trashed and things were stolen from the car and the car smelled foul. Filed a claim and the police report. No one from the hotel or valet or parking garage management followed up yet. Only the staff at reception and the valet person who brought the car actually tried to be helpful or provide any assistance.
2) the room lost power in the morning (probably the faulty hairdryer). Note, that without the power the room phone does not work. Tried to call the reception from the cell phone - no one ever picked up. Walked to reception, they promised to send an engineer to fix things. It took probably 30 minutes for engineer to show up and flip that breaker in the electrical panel.
3) the valet service - it is just not enough of people to handle the busy hours of check in and check out. It’s a narrow street and there’s just no space to safely leave the car for them to pick it up later, cars are double parked and the passing cars are barely squeezing through (matter of a couple on inches).
4) in general, when we arrived to the hotel there was no one at the reception, nor at the valet desk…
JF
jason ferrero
Feb 8, 2026
The hotel was incredible and is my go to when visiting Boston for celtics games. The gentlemen working the restaurant today was overwhelmed and threw a little fit, closed the dining area early, was rude to customers and was extremely unprofessional. Otherwise still my go to
AG
Abby Gehringer
Jan 27, 2026
Recently stayed here for a birthday trip with my s/o. It looked good from a far but once you get up close you can see how much of a mess it is. First of all, the employees need some serious customer service training. We were hardly greeted, let alone given directions to our room. It felt like the employees were all high schoolers/college students. They would even hang out at the bar during their shift.
The room was okay but uncomfortable bed/pillow, heat didn’t work, and the bathroom door is a slide door (doesn’t close) which may bother some people and I wish I knew prior.
You get charged a location fee for being “in TD Garden”, however TD Garden was a bit of a walk away so it was strange to us. However, no complaints about the location.
Overall, we will never go back to this hotel and we spent our trip laughing at the bizarre things we noticed every time we had to go back. The only positive is we felt safe and the price was affordable.