InterContinental Boston by IHG

Reviews

• RG

  Robert Govoni

  5 days ago
  5.0
  The Intercontinental Boston is our favorite hotel in the city. We return her every year for our wedding anniversary. We've always been treated like royalty each and every time. The rooms are great. Very comfortable with nice amenities beautiful bathrooms nice soaking tubs. The hotel staff has gone out of their way to provide extraordinary service. From the greeting at the front door to the front desk to the concierge to the restaurants, the cleaning staff, the valets have all been just great for us. We love it here. We can't wait to come back.
• SG

  Scott G

  6 days ago
  3.0
  My wife and I have stayed at the InterContinental in the past, so we were staying at another hotel. We did book a couples massage at the Spa. Before booking our treatment, we looked online for options. The Spa had a deal for a Knotty and Nice Couples massage for $450 for 80 minutes. We called the Spa, and when we tried to book the service we were told that it is an error and we could have the 80 minutes for $700. That was too much, so we opted for $450 for 60 minutes. I felt like this was a bait and switch because the offer of 80 minutes for $450 was on the website for over a week. When we had our service, we were initially charged the $700. We had to fight with the Spa manager John to give us the agreed upon price. There aren't many spa locations in Boston, so one would think that the InterContinental would try to keep customers happy for repeat business. If you have something listed online you should stand by it and not blame it on a mistake that remained online for over a week. Not going back and the Spa should stand by it's posted pricing.
• WH

  Woo Hoo

  6 days ago
  5.0
  Boston has many places to stay, but often you feel like a number. The Intercontinental however, provides a warm connection. A hotel is just a building, yes, it is pretty, comfortable, stylish.....the employees however? They give the building a feeling and I cant say enough about how nice all the employees were. The location on the Greenway is a welcome relief from the standard Back Bay ' tude. Walk the Greenway, stroll over to the Southie seaport, visit the Aquarium, see an event at the Garden etc....all outside your door. I give it 5 floating Tea Crates!
• KS

  Kelli Smith

  Jan 4, 2026
  5.0
  Had an excellent stay. Very well kept/clean, great location within steps from the Boston Tea Party ship area, helpful and friendly staff, and very nice club level. Fridge is a stocked one so there is only room for about a couple beverages. Keurig in the room with a nice supply. We did not have our dog but saw several so it must be dog-friendly. Terrific walking /running area by the water. Parking was a tad odd; you have to pull into the garage for the valet, it seems, which wasn’t clear, but maybe it was because it was busy with a wedding group in the front.
• JM

  Julia Mixon

  Jan 2, 2026
  2.0
  If this hotel was 4-star hotel, I would say it’s just fine, but for a 5-star to have ratty towels, robes, & HORRIFIC turn down service I am quite disappointed…. When we returned to our room after dinner and were calling & SPECIFICALLY requesting new sheets & towels we received clean sheets not in BUT ON TOP of our bed AND ratty/broken robes/towels. Additionally, they only offer room service for breakfast and dinner (no lunch). By comparison to all 5-star places I have stayed, this place was such a let down and will not be on my list to return to… beyond location, I hate to say that it’s a major let down! Hope they grow in the future!

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