InterContinental Boston by IHG

Reviews

• CR

  Christopher Reichert

  3 days ago
  2.0
  The hotel lobby, Bar Fellini, bartender pulled a shady stunt on me. I wanted a glass of their Chardonnay at $23 a glass. OK, I understand. It's the InterContinental. He responds, nonchalantly that he is out of what I requested, but suggested another (Cakebread) Chardonnay, but failed to mention that it was $34 a glass. Silly me for not asking but that is some shady stuff when you don't at least inform the buyer that they are about the pay a 50% up-charge for something I didn't even see as an option on the menu (It's not like they had multiple Chardonnay's on the by-the-glass menu). BTW: I see Cakebread at $29/bottle at Total Wine nearby. Yes, yes I know I'm paying for the decor and locale...blah blah. To add insult to injury, when I ordered a gin and tonic (at $18) I didn't even get Fever Tree or Q-Tonic, just the sweet crap from the bar gun. Overall, for what you pay for a lobby bar, there are far far better options in Boston.
• KS

  Kate Surette

  4 days ago
  1.0
  Fist off my fiancé had a medical emergency biopsy a few days prior to our trip so we tried to reschedule and were refused, we were assured the hotel would be accommodating, my fiancé needs ice packs, the rooms fridge has no freezer, or any room really for anything but the issue the lack of freezer for ice packs we brought in a yeti cooler. After 20 hrs of pain and no ice we decided we had to go since the hotel couldn’t accommodate us. They never asked why we left a night early, The best part of our stay was leaving early so she could get to ice packs frozen. Not a nuke warm computerized mini fridge. Would never recommend this hotel. If I could give it zero stars I would. Disgraceful practices in management, staff friendly, nice, and enthusiastic. View out window had a pc of a window metal bar missing. Lovely to see 9 stories up. Hard pass hit and Travelocity blaming each other both doing nothing. Easy to pass the buck hard to take accountability.
• LD

  Luka D

  Feb 17, 2026
  2.0
  A three-star hotel that dares to pass for a 5-star hotel. The rooms' appearance and furnishings are outdated, including the coffee maker. The lack of bathrobes in the room and poor bathroom cleanliness are just some of the drawbacks of this place. The hotel certainly boasts good toiletries—Byredo—and comfortable beds. By the way, Esteban knows what true hospitality is. Thank you, Esteban!
• JS

  Jenny Stinson

  Feb 15, 2026
  4.0
  The service was excellent and the rooms were generally high quality. The biggest issue with the room was the nonsensical bathroom design. There was a door, which is great. However, there is a sliding glass window that opens right at the foot of the bed. Absolutely no sound proofing and no fan. The bathroom had no nightlight so if someone used the bathroom in the middle of the night, the light came through the glass window. Also, one of the switches in the bathroom turned on every light in the hotel room. It would be great if the minibar had a menu and list of prices.
• BP

  Bruce Prince

  Feb 8, 2026
  1.0
  I want to begin by saying that I am not a pretentious traveler, and I fully understand that despite best efforts, occasional issues can occur in hospitality. What I find unacceptable, however, is paying a premium for a luxury experience, encountering a significant failure, and then receiving a limited—if not dismissive—effort to make the situation right. I am an InterContinental Ambassador and IHG Platinum member, and this stay was booked to celebrate an important anniversary with my wife and guests. I specifically chose the property with the expectation of exceptional accommodations and service appropriate for the occasion. Upon check-in, the hotel was not overly busy—less than 50% occupancy, according to the front desk agent. Despite my Ambassador status, there was no acknowledgment, recognition, or offer of an upgrade. While disappointing, I accepted that perhaps availability was limited. Unfortunately, the experience deteriorated further once we entered our room. We were immediately met with a strong, foul odor. After investigating, we discovered rotting Chinese food left behind by a previous guest in the enclosed cubby above the refrigerator. It was evident the food had been there for some time. The stench of the spoiled food waste was sickening and understandably upsetting, particularly given the disruption created, considering significance of the stay. I removed the food myself and contacted the front desk. The response was notably indifferent—no apology, no urgency—only an assurance that someone would be sent up. As we were heading out for a dinner reservation, I advised the desk we were just dropping our bags and, in a rush, to head out for the evening. Later that night, around 8:00 PM while we were out celebrating, I responded to a hotel text inquiry concerning our stay explaining that our experience had not been good and included photos of the rotting food. After 10:00 PM, I received a response stating that housekeeping had “removed the trash and freshened up the room.” There was no apology, no follow-up, and no effort at meaningful service recovery. When we returned late that evening, the odor had improved, but it was late and at that point we were too exhausted to pursue the matter further. At checkout the following morning, I again expressed my frustration and asked for the General Manager’s email address. Instead, I was handed a card for the desk agent himself, which did not contain the information I requested. It was almost as if an effort was being made to prevent our experience from getting back to the Hotels management team. Subsequent attempts to contact the hotel directly went unanswered. Prior to writing this review, I made one final attempt to resolve the situation with them directly by escalating the matter through IHG Customer Care, where the sole resolution offered was 13,000 reward points—frankly an inadequate response given the circumstances and the level of the brand. The bottom line is this: If someone at the very least had sincerely apologized or at least offered us the opportunity to switch to another room, I would not be nearly so upset by what occurred, but here we are. Am I wrong to expect better from a brand such as Intercontinental? I rarely leave negative reviews, but the lack of accountability and poor response compelled me to do so here. I have been loyal to IHG, travel frequently for business and even have two upcoming stays at InterContinental properties. If those experiences fail to meet expectations as well, I will have no hesitation reconsidering where I place my loyalty for future business and premium travel stays.

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