Hilton Boston Logan Airport

Reviews

• JC

  John Valentine Castillo

  Jan 3, 2026
  5.0
  We had two great stays here bookending a trip out of country. Perfect location for early flights out of Logan. Very easy 10-15-minute INDOOR walk from/to Terminal E and Terminal A. Use the Hilton app to get a DIGITAL KEY and you can just go straight to room from Level 2 elevators (keep bearing to the right from the sky bridge) without going down to the lobby level. Zero wait to get in room. If you’re flying Delta, take advantage of the check-in kiosks that are at the exit/entrance of the sky bridge BEFORE you go down to departures level! They are open EARLIER than the ones down below with very few people using them… no lines or waiting usually. Seems like good value for location, especially if you book early with the 6-day cancelation rate. The 10th floor at the end of the hallway on Terminal A side was very quiet. Immaculately clean rooms, although the rooms are slightly dated. Very professional and friendly housekeeping staff!
• BJ

  Bryce Jameson

  Jan 3, 2026
  2.0
  This stay was far more exhausting than it needed to be. Parking is unnecessarily confusing. The first-floor garage was full, but there was no clear signage directing drivers to overflow parking. I had to drive through rideshare pickup areas and then up one level, which was extremely disorienting unless you already know the layout. From that parking area, the walk to the lobby was long and indirect, passing through banquet spaces and then down a level. After a long travel day, this was draining. Overnight parking cost $46, which raises the question of whether valet would have been any worse. The whole setup feels deliberately friction-filled. The interior is worn and dated. Lobby carpets were visibly frayed. Some elevator call buttons did not function properly. At check-in, the front desk agent enthusiastically mentioned “free water in the room” as if it were a premium perk, yet there was no water in the room at all. The room itself was disappointing. The sheets had a rough, sandpaper-like texture. The hair dryer was cheap, and its air intake was visibly clogged with dust. Although the room was an end unit, it felt like an unnecessarily long walk to the elevator, which was especially unpleasant in the morning when I had to handle a Turo car return. At 7 a.m., housekeeping staff were having loud personal phone conversations in the hallway, which is inappropriate at that hour. Hallways were cluttered with carts, rollaway beds, and even wine glasses left on the floor, creating both noise and obstruction. This hotel was supposed to be the convenient choice, but it ended up feeling more complicated and stressful than staying at a basic airport-area hotel with a shuttle. I would not choose to stay here again if I had alternatives.
• VM

  Vicki Murrell

  Jan 2, 2026
  4.0
  This hotel is not really near the airport. There is a shuttle but you have to call to get picked up at the airport. We waited 45 minutes. The staff at the hotel is friendly but definitely overworked in a stressful job. Overall, Hampton Inns are not getting the attention from Hilton that they used to get. Accommodations are shabby (e.g., the elevator panel is not stable, the carpets are faded and dirty-looking), which is unfortunate. Hamptons used to be reliably nice.
• WR

  Wes Ramm

  Dec 24, 2025
  4.0
  Recent stay. The hotel is extremely convenient for the airport and otherwise meets expectations for a full-service Hilton. Public areas are well run, and staff interactions were polite and professional throughout my stay. During my visit, I experienced a concerning safety issue. While using an in-room electrical appliance, I felt a mild but unmistakable electrical shock. The sensation was brief but clearly abnormal and alarming, and I stopped using the appliance immediately. Upon inspection, the appliance’s power cord was visibly damaged, with insulation compromised and electrical conductors exposed at the base of the unit (photo attached). The sudden jolt caused me to move abruptly and aggravated a pre-existing back issue, resulting in discomfort that lasted for approximately a week. While this was not a serious injury, it was a real and avoidable impact. To the hotel’s credit, staff responded promptly at the time. The appliance was removed from the room, and the affected night was comped, which I appreciated. However, I was surprised that there was no follow-up from Hilton corporate afterward, given that this was a documented safety-related incident involving damaged electrical equipment. Overall, a decent property with professional on-site staff, but this experience raised concerns about equipment inspection practices and escalation beyond the front desk.
• SR

  Samantha Ritchie

  Dec 20, 2025
  2.0
  The hotel appears nice in the lobby, though a bit outdated. They only had one staff checking guests in and the line quickly grew causing a long check in process. They had an employee going around to the line in promoting their app, telling us all that we could check in on that if we downloaded it and signed up for an account. Although we paid for the room in advance, the hotel insisted we did not. The worker was not going to let us check in unless we paid again, but wrote down his manager’s number and said we could try contacting her tomorrow to dispute any charges we disagree with. The rooms are very outdated, and it appeared that the bathroom, had not been cleaned at all. The bathtub was not even working order (and traveling with a toddler this is a must), with the drain plug broken and disconnected. There was hair all over the shower wall, and several things on the floor, indicating it had not been mopped. Our TV had a crack down the middle, which displayed a very annoying line. The TV advertises their Restaurant menu, which does not display accurate pricing. For example, the pizza was listed as $24. When they delivered it, we were charged $34. I didn’t personally like the pizza, and would say the size of it is not worth the price tag. Probably the only positive thing I can say is it has a convenient location to the airport.

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