Business Details
About
Hotel
Hampton Inn & Suites Boston Crosstown Center is ideally located two blocks to Boston Medical Center and close to Fenway Park, Northeastern University, the Boston Convention & Exhibition Center, Newbury Street, the Hynes Convention Center, Longwood Medical Area and Boston's many universities, schools and attractions. Boston Childrens Hospital, Dana Farber Cancer Center, and Brigham and Womens are two miles away. Mass General Hospital and Tufts Medical Center is less than three miles from the hotel.
Close to Logan International Airport, we are convenient to I-93 South, Exit 15 at 811 Massachusetts Avenue. The hotel is one mile from downtown Boston and close to the shops and restaurants of the Back Bay and South End. Also close by are The Museum of Fine Arts, Copley Place and Symphony Hall. Public transportation (Massachusetts Avenue Stop/Orange Line) is just six blocks from the hotel and the Number One Bus (right across from the hotel) takes you directly to Harvard Square in Cambridge. On-site parking is available with an overnight daily fee of $25.00 to include in/out privileges.
We offer complimentary shuttles to the Longwood Medical Area, Fenway Park and downtown Boston. The hotel is pet friendly and offers covered secured parking and a complimentary breakfast buffet, pool, and fitness center.
Location
Hampton Inn & Suites Boston Crosstown Center
811 Massachusetts Avenue, Boston, MA
02118, United States
Hours
Reviews
3.8
1,926 reviews
5 stars
756
4 stars
559
3 stars
288
2 stars
138
1 star
185
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, noting their willingness to assist with various requests.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported serious hygiene issues, including leftover food in refrigerators and dirty carpets.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, although some guests found it basic or messy.
Location Concerns
The hotel is situated in a problematic area with a high presence of homelessness and drug use, leading to safety concerns for many guests.
Noise Levels
Numerous reviews highlighted the constant noise from sirens due to the nearby hospital, making it difficult for guests to sleep.
- EGEmily GonzalezNov 12, 20255.0For the price and the distance from main Boston, it is amazing. My partner and I enjoyed our stay, and if we were to return to Boston, we would for sure go back to this hotel. The staff is very friendly, and there are free shuttles to Seaport, Quincy Market, Prudential, etc, which came in handy for us. Love this hotel.
- KWKEN WEITZNov 9, 20254.0I arrived on Wednesday 11/5/25 At about 1:30 PM being A Hilton honors client I had checked in the day before choosing my own room and opting for a digital key check in was not until 3 PM. The best person when I asked about a room and my reservation told me that my room was not ready yet, but she would gladly move my reservation to another room that was and I was in the room minutes later I’ve stated Hiltons And many other hotels, and occasionally a Hampton Inn I was surprised at the size of the room the cleanliness the options available to me as well as The Greeting on the TV screen with my name.Every employee That I had any type of interaction with was extremely polite. When we checked in, I was also given Bottle of water. A little later in the afternoon, I received a text asking me if I was satisfied with everything and I continue to receive text every Several hours to wish you my satisfaction. Location was pretty good neighborhood a little sketchy the enthusiasm of the staff the comfort the cleanliness certainly super seated that. Best experience ever at a Hampton Inn and I have always been satisfied before.
- JJJulesOct 28, 20255.0I've stayed here many times over the years and have always had a good experience. Rooms are clean, staff is attentive and friendly, pricing is fair for the area, and there's garage parking and complimentary breakfast, plus a nice restaurant on site (Dona Habana). I know some folks have expressed concerns about the neighborhood, but I've never felt unsafe, especially since I follow standard or basic safety tips anywhere I travel to. Overall, I think this is a great hotel in Boston!
- TOTiril OmholtOct 26, 20253.0Fint hotell og greit hotellrom. Personalet var veldig hyggelig og hjelpsomme. De har gratis shuttle-buss tilbud til og fra byen og vi ble kjørt til togstasjonen helt gratis når vi skulle reise! Helt grei frokost, dårlig tilbud på allergi vennlig og vegansk mat. Ellers veldig «amerikansk mat». Det som trekker ned er beliggenheten til hotellet. Det er fullt av narkomaner og hjemløshet ettersom hotellet ligger rett ved en legevakt og hjemløs person området. Hotellet hadde god sikkerhet, egen vakt og vi opplevde dette som trygt. Ville ikke anbefalt og gå i området. Vi tok taxi fra døren til hotellet og det gikk helt fint.
- NWNakia WallaceOct 25, 20255.0This hotel has an amazing customer staff. The rooms are very nice and spacious. The breakfast service was on point…great selection. I felt very comfortable staying here. There is a great shuttle service that takes you to and from the city. The next time I come, won’t need to rent a car. The location is close to medical center, where it did get a little noisy with the sirens at night, but what was so cool about this hotel is that they provided ear plugs in the room. Now, that is stellar service. I’m from NY and I have never received earplugs for free in a NY hotel. Plus, I had a small mishap with my parking, where they were able to resolve for me. This was my first time in Boston and I had a great stay at this hotel during my visit
Frequently Asked Questions About Hampton Inn & Suites Boston Crosstown Center
What is the location and address of Hampton Inn & Suites Boston Crosstown Center?
The hotel is located at 811 Massachusetts Avenue, Boston, MA 02118, USA.
What are the check-in and check-out times at Hampton Inn & Suites Boston Crosstown Center?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hampton Inn & Suites Boston Crosstown Center offer free Wi-Fi?
Yes, the hotel offers free Wi-Fi in public areas and public internet terminals.
Is Hampton Inn & Suites Boston Crosstown Center pet friendly?
Yes, pets including dogs and cats are welcome at the hotel.
Are there fitness and recreational facilities available at the hotel?
Yes, the hotel has a free fitness center with elliptical machines and treadmills and an indoor pool.
Does the hotel provide parking, and is it accessible?
Self-parking is available with an overnight daily fee of $25. The hotel also offers accessible parking.
Is breakfast included with the stay at Hampton Inn & Suites Boston Crosstown Center?
Yes, the hotel offers a complimentary buffet breakfast.
Are there any nearby medical centers or hospitals close to Hampton Inn & Suites Boston Crosstown Center?
Yes, Boston Medical Center, Boston Childrens Hospital, Dana Farber Cancer Center, Brigham and Womens, Mass General Hospital, and Tufts Medical Center are nearby.
What nearby public transportation options are available for guests?
The Massachusetts Avenue Orange Line stop is six blocks from the hotel, and the Number One Bus is right across from the hotel, providing direct service to Harvard Square in Cambridge.
What nearby restaurants and dining options can guests explore around Hampton Inn & Suites Boston Crosstown Center?
Guests can visit nearby restaurants such as Doña Habana (Cuban and Caribbean cuisine), Dunkin' (coffee and bakery), ZC Boston (Asian cuisine), and Roka (sushi restaurant).