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Hampton Inn & Suites Boston Crosstown Center

3.8
(1960 reviews)
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Business Details

811 Massachusetts Avenue, Boston, MA
02118, United States
(617) 445-6400
https://www.hilton.com/en/hotels/boshshx-hampton-suites-boston-crosstown-center/

About

HotelHampton Inn
Hampton Inn & Suites Boston Crosstown Center is ideally located two blocks to Boston Medical Center and close to Fenway Park, Northeastern University, the Boston Convention & Exhibition Center, Newbury Street, the Hynes Convention Center, Longwood Medical Area and Boston's many universities, schools and attractions. Boston Childrens Hospital, Dana Farber Cancer Center, and Brigham and Womens are two miles away. Mass General Hospital and Tufts Medical Center is less than three miles from the hotel. Close to Logan International Airport, we are convenient to I-93 South, Exit 15 at 811 Massachusetts Avenue. The hotel is one mile from downtown Boston and close to the shops and restaurants of the Back Bay and South End. Also close by are The Museum of Fine Arts, Copley Place and Symphony Hall. Public transportation (Massachusetts Avenue Stop/Orange Line) is just six blocks from the hotel and the Number One Bus (right across from the hotel) takes you directly to Harvard Square in Cambridge. On-site parking is available with an overnight daily fee of $25.00 to include in/out privileges. We offer complimentary shuttles to the Longwood Medical Area, Fenway Park and downtown Boston. The hotel is pet friendly and offers covered secured parking and a complimentary breakfast buffet, pool, and fitness center.

Location

Hampton Inn & Suites Boston Crosstown Center
811 Massachusetts Avenue, Boston, MA
02118, United States

Hours

Reviews

3.8
1,960 reviews
5 stars
772
4 stars
567
3 stars
292
2 stars
138
1 star
191

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Most guests found the rooms clean and well-maintained, although some reported issues with housekeeping and hygiene.

Staff Performance

The staff received praise for being friendly and helpful, but there were complaints about rudeness from some front desk employees.

Location Concerns

The hotel is situated in a sketchy area with a visible homeless population and frequent sirens from nearby emergency services, making some guests feel unsafe.

Breakfast Quality

Guests generally enjoyed the breakfast offerings, describing them as above average with a good variety.

Noise Issues

Many reviews highlighted the noise from sirens and street activity, which affected guests' ability to sleep.
  • AD
    Andrew Desmarais
    Feb 23, 2026
    5.0
    Kids loved it. 8 and 3, they said it was the best hotel ever and didn’t even use the pool. Staff was great, breakfast was above average, rooms were very nice.
  • NS
    Nancy Selwood-Metcalfe
    Feb 15, 2026
    4.0
    Good bedroom. Mid breakfast.
  • MT
    Mike Testa
    Feb 13, 2026
    4.0
    This is a perfectly fine hotel. Hampton Inn is a reliable brand and this place is no exception. The reception, the public spaces, our room, and the amenities are all just fine. The parking is in a multi-level garage that relative to any other city is reasonably priced. It is located in a place that seems convenient for many people visiting Boston on business, especially in the medical fields because it's right next to a large Boston University medical Center. My downgrade on stars for location mainly comes from the fact that the surrounding area is a little sketchy. I would not suggest walking at night. Even in the daytime there was out in the open and obvious drug dealing. I saw heroin and hypodermic needles being exchanged right out in the open and many used hypodermic needles on the sidewalk. This could be any large city, I realize that. The price, central location, and the hotel itself were very good. I can't find any fault in the hotel itself whatsoever. Just be aware that if you are staying here and using public transportation be vigilant on the street. There is a large homeless population in the area and I mean this would no offense but if you are nervous about being out at night in that atmosphere then use Uber or taxis to get around.
  • NW
    Nichole Wentworth
    Feb 11, 2026
    4.0
    Its a nice hotel but location is a little weird but safe once in building lots of security on site
  • JJ
    Jefferson Jean
    Jan 20, 2026
    5.0
    Very clean good breakfast 👌 friendly ppl if you visited you won't regrets...
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Frequently Asked Questions About Hampton Inn & Suites Boston Crosstown Center

What is the location and address of Hampton Inn & Suites Boston Crosstown Center?

The hotel is located at 811 Massachusetts Avenue, Boston, MA 02118, USA.

What are the check-in and check-out times at Hampton Inn & Suites Boston Crosstown Center?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Brand Certified Facts from Hampton Inn & Suites Boston Crosstown Center

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