Business Details
About
HotelEmbassy Suites
Our hotel is an ideal location directly at Boston Logan International Airport, just six minutes from the terminals. We offer 24 hour airport shuttle service, along with transportation to the MBTA Blue Line, and the Water Taxi. The MBTA Blue Line Subway is also only a seven-minute walk, getting you to downtown Boston attractions like Faneuil Hall Marketplace in 10 minutes. We offer suites, free breakfast and a daily complimentary reception.
Location
Embassy Suites by Hilton Boston at Logan Airport
207 Porter Street, Boston, MA
02128, United States
Hours
Reviews
4.1
3,230 reviews
5 stars
1,578
4 stars
923
3 stars
361
2 stars
149
1 star
219
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported unhelpful or rude front desk staff, with some noting a lack of enthusiasm and poor customer service.
Room Quality
While many guests appreciated the spaciousness and cleanliness of the rooms, several mentioned issues such as uncomfortable beds, maintenance problems, and cleanliness concerns.
Breakfast Experience
The breakfast received positive feedback for its variety and quality, particularly the made-to-order omelet station, although some guests found it crowded and lacking in options.
Valet Parking Costs
Guests expressed frustration over the high valet parking fee of $60 per night, with many feeling it was excessive and not clearly communicated prior to booking.
Convenient Location
The hotel is praised for its proximity to the airport and ease of access to public transportation, making it a convenient choice for travelers.
- STstefania tortiDec 29, 20255.0Suites eleganti e confortevoli, buon letto, ottima doccia. Coffee station, microonde e lavello. Doppia TV, tutti i comfort. Check-in rapido, posizione ottimale, vicina all'aeroporto, per chi è in transito a Boston. Personale gentile, ristorante aperto fino a tardi. Servizio navetta gratuito da/a aeroporto molto frequente, ogni 15-20 minuti (dall'uscita E107, guardare bene oltre la pensilina).
- CBCJ BrownDec 29, 20254.0Very easy spot and surprisingly quiet with lots of rooms in Boston. Super close to the airport. There are also walkable places to eat from here but can be difficult to get to given all of the overpasses for the airport. They have a free, first come first serve, shuttle to and from the airport, with very pleasant staff helping you with your luggage. So please tip them.
- AIAndy IdiagheDec 24, 20253.0Great value in terms of hotel location, room quality and space. Unfortunately not as good service from Anthony the receptionist who looked like he couldn't be bothered being there in the first place and was unkind to guests and in particular to a fellow Hilton team member, snappily replying to an enquiry about the deposit with "not sure how it's done in your country, but that's how we do it here"
- KFKurt FutralDec 22, 20252.0Hotel is fine. Appeared clean. They had one person working the front desk with a line of people checking in. I tried going to buy a drink from the “gift shop” and had to wait 15 minutes while the one employee checked people in. No other apparent option to purchase a soda. The much bigger issue was that they blasted music throughout the lobby until 11:45 pm. If you’re on the second floor, the room has a window into the lobby so you can hear it loudly. Looking back over prior reviews, it seems like this has been brought up before, and the front desk was in no hurry to turn the music off, even when requested. It is a hotel airport. People have early flights. Seems like the management responded to those reviews in the past as well, but clearly took no action to fix the issue.
- JJJMDec 21, 20251.0First our digital key didn't work. Then our room was freezing. It took the electrician 45 minutes to get to our room, where he temporarily fixed the heat. And we had to sit in our freezing room while we waited instead of going out in Boston. The bedding was atrocious--the blanket was as thin as a sheet and had holes in it. I've also never stayed at a hotel that had no clock on the bedside. All in all, a terrible experience. Also, we were aggressively solicited by more than one Hilton rep trying to get us to buy vacation packages in the lobby, including at 7:10 am when we were trying to get our shuttle to the airport and I had to tell that person TWICE (two separate approaches) we weren't interested.
Frequently Asked Questions About Embassy Suites by Hilton Boston at Logan Airport
What accessibility features does the Embassy Suites by Hilton Boston at Logan Airport offer?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is there complimentary transportation available to and from Boston Logan International Airport?
Yes, the hotel provides a free 24-hour airport shuttle service.
Does Embassy Suites by Hilton Boston at Logan Airport offer free breakfast?
Yes, a free buffet breakfast is available for guests during their stay.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM, and check-out time is at 11:00 AM.
Are pets allowed at the Embassy Suites by Hilton Boston at Logan Airport?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
What amenities related to water and swimming does the hotel offer?
The hotel features two indoor pools and a hot tub, all accessible to guests during their stay.
Is the hotel family-friendly and suitable for guests with children?
Yes, the hotel is kid-friendly and offers kid activities for guests with children.
What fitness and wellness facilities are available on-site?
Guests can use the fitness center free of charge, while there is no spa or sauna available.
How can guests access downtown Boston from the hotel?
The hotel is a seven-minute walk from the MBTA Blue Line subway, which reaches downtown Boston attractions like Faneuil Hall Marketplace in about 10 minutes.
Are there nearby car rental agencies that guests can use?
Yes, guests have access to several nearby car rental agencies including Dollar Rent A Car, Thrifty Car Rental, Alamo Rent A Car, Advantage Rent A Car, and SIXT Rent a Car Boston Int Airport.
What nearby local spots can guests visit for dining and socializing?
Guests can visit Porters Bar and Grill, a nearby bar and lounge located close to the hotel for dining and social gatherings.
Are there nearby recreational parks or sports facilities around the hotel?
Yes, nearby attractions include East Boston Memorial Ballpark, East Boston Memorial Park, East Boston Memorial Stadium, and Memorial Park, great for outdoor activities and sports.