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DoubleTree Suites by Hilton Hotel Boston - Cambridge

4.3
(2294 reviews)

Business Details

400 Soldiers Field Road, Boston, MA
02134-1893, United States
(617) 783-0090
https://www.hilton.com/en/hotels/bossbdt-doubletree-suites-boston-cambridge/

About

HotelDoubleTree
Our hotel overlooks the Charles River, offering a scenic seasonal rooftop restaurant, flexible event space, and live world-class entertainment at the renowned Scullers Jazz Club. Enjoy a convenient walk to Harvard Business School and Harvard Square, both within a mile of the Hotel. Boston University and MIT are less than two miles away. Our complimentary schedule shuttle has drop-offs at notable locations in and around Boston's most sought-after sites, including Harvard Square, Back Bay, and the New England Aquarium.

Location

DoubleTree Suites by Hilton Hotel Boston - Cambridge
400 Soldiers Field Road, Boston, MA
02134-1893, United States

Hours

Reviews

4.3
2,294 reviews
5 stars
1,302
4 stars
618
3 stars
173
2 stars
78
1 star
123

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, particularly at the front desk and in dining services.

Room Quality

Rooms were frequently noted as clean, spacious, and comfortable, with some guests highlighting great views.

Location Issues

Several reviews mentioned the hotel's location as a downside, citing limited access to public transportation and nearby amenities.

Amenities and Services

Guests appreciated the on-site dining options and shuttle service, but some expressed disappointment with the quality and pricing of food.

Customer Service Concerns

There were multiple complaints about poor customer service experiences, particularly at the front desk, and issues with housekeeping.
  • CM
    Casey McClain
    Feb 23, 2026
    2.0
    The biggest mark against this hotel is the loaction, for how close it is to everything the actual location, surrounded by highways and streets makes it a veritable island with limited access to everything. Very little access to public transportation and not a lot within walking distance either. Albeit we were visiting during winter and bad weather, but this only served to make the limited access even more apparent. None of the HD channels function on tge tv, which leaves about 4 stations if you're stuck in the hotel. There is an attached parking garage for convenience. Staff is friendly, rooms are decent and well cleaned. However I won't be staying here again
  • JJ
    Jennifer
    Feb 13, 2026
    1.0
    I stayed here for a workshop at Harvard. I will not do that again. It was the single worst bed I have ever slept in -- my back hurt for a week afterwards (fwiw, the 2nd worst bed was also a DoubleTree this year -- what's up with the old beds Double Tree???). The shuttle has infrequent times and sometimes just doesn't come. I never actually got to take it. I had to do a Lyft every time. The staff were largely absent. The room was well-cleaned though. Between the bad location (too far to walk to Harvard and no good public transit options) and the absolutely terrible bed, I would give this hotel a hard pass.
  • FL
    Frank Luther
    Feb 12, 2026
    5.0
    Front desk to housekeeping have been so friendly, professional, and welcoming. Even in room dining server was so upbeat and personable! Rooms smell simply amazing, so fresh. Very well appointed and nicely designed. Views on riverside are very nice. Parking has been easy, digital key access would be better! Excellent place, good location!!! But come for such an amazing staff and experience!
  • MM
    M Miranda
    Feb 7, 2026
    5.0
    Friendly staff conveniently located near HBS. Alot of restaurants options nearby. But in case it's too cold they have restaurants inside hotel.
  • KW
    Kenneth Wilkie
    Feb 4, 2026
    5.0
    We thoroughly enjoyed our stay here. While it was several blocks to the closest metro stop, it was an easy walk to Harvard Square, Whole Foods and just about everything we needed. We also caught to shuttle to and from Harvard Square a couple of times. The hot Chocolate Cookies were a bonus!

Frequently Asked Questions About DoubleTree Suites by Hilton Hotel Boston - Cambridge

What are the check-in and check-out times at DoubleTree Suites by Hilton Hotel Boston - Cambridge?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does the hotel offer free Wi-Fi for guests?

Yes, free Wi-Fi is available in public areas and there is a public internet terminal.

Brand Certified Facts from DoubleTree Suites by Hilton Hotel Boston - Cambridge

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Certified March 01, 2026Yext Knowledge Graph
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