DoubleTree by Hilton Boston Bayside

Reviews

• BB

  BigHelmetMan

  Dec 29, 2025
  5.0
  Great stay at DoubleTree Boston Bayside. The shuttle from BOS had a short wait and was nice and warm. We were welcomed with cookies on arrival, and the room and bathroom were very clean. No issues at all, and the shuttle back to the airport was easy to arrange.
• LL

  Lashay19

  Dec 28, 2025
  1.0
  This has been a terrible traveling experience for me. One thing after another. I recently stayed at this hotel and had one of the worst experiences I have ever had at a hotel. I checked in around 145am and checked out at 5am. Now during my stay my room was freezing cold it stayed 63 degrees the entire time although as soon as I got to my room I set my temperature to 80 degrees for the room. I then put on long pants and a long sleeve shirt and tried to get some rest. I layered up with blankets, even using my plan blanket and still could not really get warm and I was not understanding why until I got up around 430am to catch the shuttle, which also left me at 504am. When I got up and realized the room had not changed temperature and that’s why I had been shivering and couldn’t really get warm all night I turned it off and that’s when I saw that the vent was still blowing out air although I had cut the thermastat off. I took a video and showed the front desk and he basically said there was nothing he could do and I also had been left by the shuttle although when I called the front desk this morning with my complaint they were just now starting the vehicle to get warm and asked me if I was still using the shuttle and I responded yes. I made it to the front desk at 504, mind you I was in room 619. He said he could order me an uber but that was all he could do and at that point I did not accept it ( I had already ordered my own uber) because the shuttle left and I had already froze in my room and no one seemed to care or even try to care. I’ve already reported the issue to Amex as well as I booked through them seeing as you were apart of their hotel collection I expected a better stay and way better customer service. All I wanted was a few hours of rest after dealing with being at the airport all day due to flight cancellations and delaying of my new flights causing me to miss connecting transportation resulting in me booking a room for literally 3 hours just to not get an ounce of sleep and not use the airport shuttle which was the whole reason I booked the hotel!
• DD

  DM

  Dec 23, 2025
  1.0
  Not sure what the scam is, reserved a room here weeks in advance from Trivago. Today, 3 days before arriving, I received an email saying my reservation was cancelled from Trivago. Called Bayside and they said they never had this reservation - and this happened before with Trivago. If you know a company is making false reservations, would you not do something about it - call attorney general? Mysteriously the original reservation made weeks ago was $65 a night, now it is $135 a night. Not sure if the scam is with Bayside, Trivago or both. Funny, both are still advertising vacancies at this hotel.
• DB

  David Burke

  Dec 22, 2025
  3.0
  This hotel is not bad, but it's also not great. The mattress covers are stained, as well as the pillows. The walls are also quite thin, so hearing your neighbors would not be a surprise. To put it bluntly, I'm glad I didn't pay for it, having been put up here by an airline, because it did not live up to the standards I have come to expect from DoubleTree when it comes to cleanliness and furnishings. This property is in desperate need of proper update.
• YK

  Yunus Khan

  Dec 18, 2025
  3.0
  I’ve been to Hilton’s all over the world and I’m usually pleasantly greeted by the receptionist but last night receptionist wasn’t warm - I think his name was John. Didn’t greet me for being a diamond member or let me know about the breakfast and fitness center. Also in the buffet, the eggs were dry and I think they use the Tetrpak for eggs and not the fresh ones. However the bedroom was decent. Nevertheless will not be staying at this location again.

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