Holiday Inn Express & Suites West Monroe by IHG

Reviews

• SS

  Sally Solki

  4 days ago
  5.0
  I am writing to share my feedback regarding the exceptional service provided by Mrs. Candice during my stay. Mrs. Candice is truly the most hardworking individual I encountered at the hotel. Despite having a very demanding role, she handles her responsibilities with amazing efficiency and a positive attitude. She is quick, professional, and consistently respectful in all interactions. I would like to strongly recommend that top management consider her for a raise. Her dedication and performance are outstanding, and she deserves to be compensated accordingly for the high level of service she provides.
• KK

  Kory

  Mar 4, 2026
  5.0
  One of the best Iv ever stayed at. Amazing park and trail behind the hotel with water & lots of turtles. The beds were incredible and so comfortable. The pillows were firm and new and the sheets smelled like actual detergent was used to wash them. The showers were super clean and everything worked great. Good water pressure and the whole room was just clean and a breath of fresh air. The lady at the front was bubbly and fun to talk to as well. We stayed in room 206. 2/28/26 We come down every few months to see grandma, and this is where we will be going from now on.
• JH

  Jackie Holton

  Mar 4, 2026
  5.0
  I love this place. This is always my go to when I'm in West Monroe. Ms. Kc May is so sweet and welcoming not just to me, but you see her treat all her guests that way. That's how you know you are being served with true hospitality. The whole staff is awesome tho. Thank all so much!!
• SJ

  Sydney Jacobs

  Feb 21, 2026
  5.0
  When I first arrived to the hotel was immediately greeted with kindness by KC May. She made the check process so quick and easy. Also, during my stay , Candace made sure i was well taken care of. The room was nice and clean. If you visit West Monroe/Monroe, do not hesitate to stay at this hotel. Your stay will be even more pleasant when you encounter KC May and Candace.
• EM

  Evelyn Miller

  Feb 12, 2026
  5.0
  ⭐ A Standing Ovation for the Dream Team at Holiday Inn & Suites, West Monroe, LA ⭐ If excellence had a home address, it would be the Holiday Inn & Suites in West Monroe — and if customer service had a Hall of Fame, Candice, Casey, and Candy would be inducted on the spot. From the moment you walk through the doors, this trio doesn’t just greet you — they elevate your entire day. Their energy is warm, their professionalism is flawless, and their commitment to A1 service is so consistent it feels like they’ve rewritten the hospitality rulebook. Candice The heartbeat of the front desk. She anticipates needs before you even form the words. Her smile alone could turn a long travel day into a moment of peace. Casey A master of efficiency with the gentlest touch. Casey solves problems with the kind of grace that makes you wonder if she’s secretly running the whole city. Candy Pure sunshine. She brings joy, clarity, and comfort to every interaction. Candy doesn’t just help — she uplifts. Together, they are not simply employees. They are the Dream Team — a trio that transforms a hotel stay into an experience worth writing home about. Their service is: • Above standard • Beyond expectation • And absolutely unforgettable Holiday Inn & Suites, West Monroe, LA should be proud — because Candice, Casey, and Candy are the kind of team that turns guests into loyal fans. Five stars isn’t enough. They deserve the whole sky.

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