Best Western St. Francisville Hotel

Reviews

• AC

  Anna Clement

  Nov 16, 2025
  1.0
  One of the worst hotel experiences I’ve ever had. First off, the lady who checked us in was NOT friendly at all. Secondly, we found MOLD all in the ceiling of the bathroom. Thirdly, the continental breakfast was terrible-limited options, and the food that was available was stale.
• PN

  penny noel

  Nov 12, 2025
  1.0
  had a reservation here October 25 for one night. I checked into a room and when I went in the bathroom the ceiling had mold and peeling tile on it. Later that night, the ceiling actually dripped water all over the floor and counter. When I checked out the next day, I complained and showed the hotel clerk pictures. They said they had to talk to the management about some type of restitution for my problem. Since that time I have dealt with both the hotel and the main Best Western customer service numerous times. I've been told the local hotel has to deal with this. The local hotel management has repeatedly avoided my calls. I was lied to and told I would get a partial refund and to this day nothing has happened. I would not recommend this hotel to anyone. I paid $50 extra for this hotel because it was an event night. I could not change rooms because it was fully booked. After several emails and promises of callbacks, one staff member said that they would credit me $75 which was never applied to my credit card. Do not go to this hotel. Best Western does not stand behind their hotels, and the local management is horrible.
• EC

  Elaine Cox

  Oct 26, 2025
  3.0
  We stayed at the Best Western, St. Francisville, LA, on Fri., 17 Oct. and Sunday, 19 Oct., 2025. Rolanda, the desk clerk who initially made my reservation was rude and advised me she could only do one thing at a time when I asked a question while she was making the reservation. She simply could have said, "I can answer that question for you when I am through with your reservation." I called back to ask about the early check-in policy and again, she was rude, saying she could not make that decision. She could have just simply stated how I can use Best Western's policy to best obtain an early check-in at their particular site, POLITELY. During our stay I requested a complete set of towels since there were not enough in the room. She did not greet me nor look at me when I made the request and when she handed me the towels it was as though I was bothering her. At another time, she was doing her nails and chatting on her cell phone (which she had on speakerphone) when my sister made another request of her, at the front desk. Her attitude was that we had disturbed her, again not greeting nor looking at her. We observed another hotel guest approach the front desk, saying she had been injured on the elevator because "a piece of metal was sticking out". The clerk apologized but the guest was not offered assistance for her injury, nor asked to show staff where exactly the injury occurred. The room was clean and comfortable, but hallway needs to be cleaned along the baseboards. Breakfast choices were good but the eggs were dry and tasteless. Hotel staff were making plates to go before breakfast had ended which left little for the guests.
• BN

  Brenda Nicholson

  Oct 21, 2025
  5.0
  St Francisville is beautiful.
• AR

  Amber Rhodes

  Aug 26, 2025
  4.0
  The staff I encountered was absolutely amazing! Friendly and responsive. Location is great with shops right next door. Rooms were spacious, just the AC was a little delayed in getting to r room cooler. Shower was spacious! Floor was quiet.

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