Holiday Inn New Orleans-Downtown Superdome by IHG

Reviews

• TE

  Tongia Evans

  4 days ago
  5.0
  On a group trip from another state We went there for dinner, buffet style and the food was awesome . They really stepped up and made our two hour stay very welcoming with a DJ and dancing. Fun was had by everyone
• BR

  Becky Rosenberg

  4 days ago
  5.0
  About a 20 minute or less walk to Bourbon St. Close to the arena. Water was super hot in the shower and had good pressure. We saw them sprayed for bugs so at least that gets done. We didn't see any bugs and the rooms were clean and comfortable.
• SG

  Shavonneshay Glover

  6 days ago
  1.0
  I went to New Orleans on October 23-26, 2025 to celebrate my birthday. On October 25, 2025 around 12am I woke up out of my sleep and noticed bites between my inner thighs and one under my butt cheek. I put alcohol on it thinking it came from a long night of walking on Bourbon Street. Well on October 26, 2025 around 2am I woke up itching really bad and needed to wrap up my hair. As I’m standing in the mirror I see bumps appear on my stomach. I called downstairs for assistance to come look at the room. Velma who allegedly is the night auditor told me maintenance was gone for the day. I asked if anybody was here to help me, she replied “I will send our Engineering guy up. ” Mr. Corey Cole came up to room 1532 and immediately found the bed bugs less than 5 minutes within inspecting the room. After Mr. Cole confirmed to Mrs. Velma there were bed bugs in the room she gave me another room, 1730. I explained how uncomfortable I was sleeping there and I would like to be placed at another hotel. She told me I am scheduled to check out in the morning and she doesn’t have the authority to buy another room at another hotel. Well, I accepted the room after a long argument because that was my only option. Right at check out time I found bed bugs in the second bed across from where I was sleeping and on the bath towel in the new room. Mrs. Velma told me Tamika Harris, the director, is scheduled to be here at the hotel at 9:30am. Of course, no Tamika at check out time. I’ve been calling and emailing no response from Tamika until 11/10/2025. I called the hotel at 8:41am and reached Tamika directly. She stated she is waiting for the accountant to come in at 9:30am and review the case. She mentioned she saw my pictures and videos that I reported to booking.com. She said she is not an exterminator and cannot confirm what “that is” , and also mentioned Mr. Cole was out of line for confirming it as bedbugs because he is not an exterminator. Here it is lunch time on 11/10/2025. I haven't received a call back so I called her again at 12:10pm Ashley the front Desk representative stated she was headed to a meeting and she will call me back. I received a call back at 12:44pm from Tamika stating “the third-party exterminator did not find any evidence of bed bugs, so they cannot refund me or do anything about this matter. ” I had to go to the doctor for this traumatic issue. I received 12-15 shots in each bump found visible on my body and has also been placed on night time medication. I have proof from the reviews that other customers have had this issue as well. Lastly, at check out time Sofia at the front desk thought it was funny and I told her this is not funny and is a serious matter. They need to close that place IMMEDIATELY!!!!
• MF

  Macie Fletcher

  Nov 8, 2025
  3.0
  Stayed for work. Walls are thin. Got a free concert every morning while someone showered next door. Can not use the balcony. No free breakfast. Room was clean and updated. Hotel staff were friendly. But probably would choose a quieter place since I was working from room during day and could hear everything.
• RN

  Richard N

  Oct 31, 2025
  4.0
  We chose this location attending an event nearby. Very easy walk to Superdome or Smoothie King arena. A bit further to touristy areas but doable. We did online check-in and that made actual check-in fast compared to those that didn’t. “Nice” view from our room although nothing to write home about. Room was comfortable and large enough for the 2 of us. Several nearby restaurants as well as one in the hotel serving typical New Orleans dishes. Only negative was we had an adjoining room with a family in the room next to us that we could hear. We were not there long enough to try out the other hotel amenities.

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