Holiday Inn French Quarter-Chateau Lemoyne by IHG

Reviews

• CW

  Chevon Wiseman-Thomas

  4 days ago
  1.0
  I Do Not Recommend – Impossible Cancellation Policy and Poor Communication ​I strongly advise against booking this location. I attempted to cancel a reservation scheduled for July 2026 (6 months in advance) to switch to a different Holiday Inn property with better amenities. When I first called, I was told only a manager could modify the reservation and that I would receive a callback within 48 hours. I never received that call. ​When I followed up on the third day, I called the front desk 8 times. I was hung up on 7 of those times while waiting for a manager. After finally contacting corporate and my bank to resolve this, the hotel emailed me refusing the cancellation. It feels like they are holding the reservation hostage despite ample notice. The lack of professionalism and the inability to answer the phone is unacceptable. I will not be staying here, and I am extremely disappointed in the service. I will be taking my business back to Hilton and will advise my family and friends to do the same.
• SK

  Sarthak Kumar

  Jan 5, 2026
  2.0
  Diamond Elite member here, so this reflects service at the highest loyalty tier and raises concerns about how non-status guests may be treated. - Room was not ready until around 5:30 pm, well past check-in time, with housekeeping delays cited but no clear ETA provided. Don’t forget - this is adjusting for the fact that I got a priority check-in. - There was no housekeeping service at all during the stay despite multiple requests. - The room (creole suite) was spacious but oddly laid out, with a long rectangular design, no real view, and an awkward corner-unit feel. - Late checkout (status perk) felt less flexible than expected; I received a 1 pm checkout, but given the delayed check-in, I had hoped for more accommodation. They say everything is subject to availability so it’s hard to contest this one. - Takeout packaging was disappointing, with hot food served in styrofoam that partially melted, made the food unappetizing, and felt unsafe, forcing most of it to be discarded. What worked well: - The location was good and convenient. Stone throw distance from action! - The room upgrade was appreciated and resulted in a nicer room than originally booked. - Café staff were excellent!!!! from the bartender to the waitstaff, everyone was attentive, professional, and genuinely pleasant. - The amenity kit was better than what I’ve received at comparable properties. - The Bevi water machine was a nice touch and consistently stocked with glasses, making refills easy and convenient.
• KS

  Kat Sykes

  Jan 3, 2026
  4.0
  We stayed for 4 days between Christmas and the New Year. Overall, great hotel. Staff we interacted with were friendly and professional. Concierge was quite helpful in suggesting things to do. The room was mostly comfortable and clean. The shower water took forever to warm up and the water pressure is really bad. Our mattress was horrible, saggy and uneven. Although there were many pillows, none were firm enough and I ended up with a sore neck for the duration. I thought we would be quieter, because we were off Bourbon, but that was a wrong assumption! If you want quiet do not stay on the street side. It is not worth the extra money! Restaurant on site was good for breakfast. The biggest plus was convenience of the location with most everything being close and easy to walk to.
• LS

  Lisa Swihart

  Dec 29, 2025
  4.0
  Tough space simply because of location. It is valet only parking at $50 per night which is not included in price! The halls of the hotel were dirty but once we got into the room, it was very nice! Bed was great, furniture was upscale. Bathroom does not have a bathtub but that was fine with me! The shower was very nice. Overall, a very decent hotel.
• JP

  June Pineda

  Dec 28, 2025
  1.0
  This was our second time staying at this beautiful hotel but unfortunately the service and desk staff is horrible. The first time we stayed for my birthday in June we were told that we could NOT have a late checkout which was fine. (Side note yes loyal Holiday Inn member!!) When we arrived right after Christmas we were told we could not have an early check in BEFORE 4 due to the rooms would not be available but then over 30 guest began to arrive afterwards over several hours and were checked in BEFORE us. I will NEVER recommend this hotel and will go out of my way to make sure that when colleagues, family or friends visit New Orleans to not stay at this hotel. It was the first time I have ever experienced this type of treatment and it was horrific the ONLY individuals NOT put into rooms until after 4 were people of color.

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