New Orleans Hotel's Guests are Close to Everything.
This hotel's location in east New Orleans is 15 minutes from downtown and the world-famous French Quarter, Superdome and Riverwalk. In addition to a great location, the Holiday Inn Express® Hotel New Orleans East offers access to Bourbon Street, world-class cuisine, the swinging sounds of Jazz and the local flavor that makes New Orleans so special.
The hotel's location in New Orleans is near the NASA Michoud facility, Smucker / Folgers plant and the Lakefront airport. Business guests appreciate knowing that work is nearby and commutes are easy. Guests prefer being near the University of New Orleans, Dillard and Southern universities, Delgado Fire School and Tad Gormley Stadium.
Leisure guests enjoy a hotel in New Orleans that's within eight miles of attractions and shopping. The merchants on Royal and Magazine streets and the Riverwalk make shopping a pleasure. The Aquarium and Zoo are fun for the family. Then head over to Cafe du Monde for beignets and a cafe au lait before you spend the afternoon in the French Quarter.
Good food and fun are irresistible, so indulge and work off the extra calories in our Fitness Center. You can stay current on local events like Mardi Gras, Jazz Fest and follow the Super Bowl champions, the New Orleans Saints with free Wi-Fi access and the Business Center. Make time for a dip in the outdoor pool for an enjoyable morning or afternoon. Welcome to the Big Easy!
Mixed feedback on customer service; while some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor handling of issues.
Cleanliness
Many guests noted that the hotel was clean and well-maintained, but there were several reports of dirty rooms and issues with housekeeping.
Breakfast Quality
Breakfast received positive remarks for variety and quality, though some guests felt it could be improved or was not restocked adequately.
Room Comfort
Rooms were generally described as comfortable and well-equipped, but some guests reported issues with cleanliness and maintenance.
Location
The hotel is conveniently located near major highways and restaurants, but some guests found it too far from downtown attractions.
BB
Brian
Nov 3, 2025
5.0
The view was post apocalypse, which was perfect for our Halloween stay. We enjoyed our stay and the view really was not a problem, I just found humor in it. We definitely will come back.
MH
Mandi Hinton
Nov 3, 2025
5.0
Took an Uber to Bourbon Street. Had a blast!
MJ
Mr Jay
Oct 20, 2025
5.0
My 2 day stay here is going absolutely wonderful! This hotel is in a great location, front desk, housekeeping and the maintenance dept were super cordial. The grounds as well as the hotel are very well kept. And Amanda we thank you the warm and inviting welcome on our arrival Sunday.
ER
Erik Ramirez
Oct 7, 2025
4.0
nice clean hotel perfect for a night or two
HF
Halls Family
Aug 29, 2025
1.0
I booked at another hotel. Since my hotel was not ready I was going to switch to this hotel. The attendant working the front desk between 9am - 9:30am had a stank, ignorant, unpleasant, and unwelcoming attitude. We were willing to pay all the additional fees to check in early, due to that fact that we had be driving for hours coming from out of town, made it earlier then we expected, and was exhausted.
Rudeness (front desk attendant) stated that holiday inn does not accept “chime” credit cards. Which is weird because online does not say that. Either she lying or your website is false advertising.
My husband stated she was rude and we could go spend our money elsewhere. Normally we stay at Loews and haven’t had any issues.
Our main problem was Rudeness attitude, body language, and tone. I asked to speak to a manager Rudeness refused to let me speak to a manager. I told her I will have to call corporate. Rudeness said “that’s fine”. She rather I speak to corporate instead of a manager.
Most professional establishments rather a manager resolve the issue than let it go up to corporate. Rudeness made sure I knew this establishment does not fall in that category. Rudeness recommended I call corporate. So, that is exactly what I will be doing next.
Customer service was poor
I describe the hotel as not worthy of a single penny as long as Rudeness is working there.
I can’t believe I was going to let my husband pay more, for poor service. The Most High saved us. He knew the whole stay would have been poor service.
Frequently Asked Questions About Holiday Inn Express New Orleans East by IHG
Does Holiday Inn Express New Orleans East offer free breakfast?
Yes, the hotel provides complimentary buffet breakfast for all guests.
What are the check-in and check-out times at Holiday Inn Express New Orleans East?
Check-in begins at 3:00 PM and check-out is at 11:00 AM.
Is there free Wi-Fi available at Holiday Inn Express New Orleans East?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express New Orleans East?
No, pets including cats and dogs are not allowed at the property.
Does the hotel have accessibility features?
Yes, the hotel offers accessible parking and is mobility accessible, including having an elevator.
What fitness facilities does Holiday Inn Express New Orleans East offer?
The hotel has a free fitness center equipped with elliptical machines and treadmills.
Are there any nearby restaurants where guests can dine?
Yes, nearby dining options include Southern Smoque, Bullard Seafood and Grill, East Seafood, China House, IHOP, and Waffle House, offering a variety of cuisines from seafood to American and Asian dishes.
What local airports or transportation hubs are near Holiday Inn Express New Orleans East?
The hotel is near Lakefront Airport, making it convenient for travelers. Guests can also find nearby gas stations like Shell, Chevron, and Chevron Station New Orleans for easy transit needs.
Are there any shopping or convenience stores close to the hotel?
Yes, guests can visit nearby stores including Brother's Food Mart, East Over Market supermarket, Family Dollar, and Bullard Wireless Hub for groceries, convenience items, and electronics.
Does the hotel offer any business-related services or facilities?
Yes, there is a business center available and one meeting room for business needs. Additionally, the hotel provides free Wi-Fi and digital guest room keys for convenience.