Crowne Plaza New Orleans French Qtr - Astor

Reviews

• AW

  Abraya Walker

  Nov 14, 2025
  2.0
  I was overcharged to the max while staying here. When I made my reservation I was told that I will be charged a fee of $213 if I canceled my stay but instead I will charge the $213.02 days later after booking. When I contacted the hotel about being charged the fee prior to even checking in and that I had not canceled. They said that that was that was a fee just in case I canceled. I let the hotel know that I was only supposed to be charged the fee if I canceled after I checked out I was charged a fee of $1006. The fee that I owed before when I made the reservation was $885 after taking the 213 out I should’ve only been charged $657. When I got to the hotel I was charged an additional $180 for a deposit although they had already taken $213 off of my card. There was a fee of $49 a night to park at the hotel and we were in two vehicles. Both vehicles were only parked at the hotel for two of the three nights that we were there, but when I asked them for a breakdown of my charges I was still charged for three nights for two separate vehicles, which was six times instead of four times and I let the hotel know that we were only parked at the hotel for two nights instead of three nights. With me owning $657 plus the nights that we stayed at the hotel for parking. My overall fee should’ve been like $898. I was also charged a destination fee of $25 per night plus taxes and we didn’t utilize the Wi-Fi, the pool, breakfast, or any tours that they offered us. This is all a scam.
• CL

  Celeste Lofton

  Nov 12, 2025
  4.0
  We just got back from a weekend trip to New Orleans. I booked a room at The Astor Crowne Plaza and after booking started reading reviews. I became very nervous due to what some were saying. I was so nervous, I tried to cancel my reservation but couldn’t because it was not in the 72 hr window. We kept our plans and I’m glad we did! The hotel staff was very accommodating, the rooms were clean, and I felt very safe there! There was security outside 24 hrs a day and you had to use your room key card to get in the door at night. You also had to use your room key to activate the elevator. The maid service came and cleaned our room after our first night and restocked our towels. Everything in the room was in working order and we had everything we needed! A few downfalls… the air was set on 68 the first night and it was 75 in the room. I reported it the next morning and it was cool in our room when we got back in the room Saturday afternoon! The beds were a little firm for my liking, but we all had a great nights sleep! Outlets in the lamps were loose so we had to find and use wall outlets to charge our phones. The bathroom has no air vent so it can get steamy in there if you shut the door while showering. Overall it was a great experience and the location was perfect! Will stay again! For reference, we were in room 915 in the tower closest to the restaurant .
• VV

  Virat Varma

  Nov 11, 2025
  1.0
  Being in Hotel Industry for over 55 years, this hotel standard to what they charged was "pittance". Crown Plaza in my country(India) is projected as five star standard Hotels. Services at all level was substandard. Check-In was more like train station, we had wait for over 40 minutes to get the room. Hotel lobby looked rundown and dirty. No curtsy, no wishing. Dinning Restaurant was closed by9.30pm. Services in room was perthitic, we stayed for two night, room was not cleaned, no towels, no basic amenities even not single bottle of water. And we paid $1890/- for two rooms for two nights.It is so said to see the America the country who created world standard in Hotel Industry world wide, are victim to such poor quality and standard of Hotel and getting away by charging over $400 for hotel with no standard.
• MN

  Megan Newsom

  Nov 10, 2025
  1.0
  Honestly, this is sad that I have to write such a horrid review. My mother and my great aunt age 88, checked in at 4pm. Had to leave and come back because the room wasn't ready. When it was finally ready tge thermostat didn't work, it was extremely cold and dirty. They were changed 3 times to 3 different floors. They're mot attentive to African americans at all and you can tell that they're used to be very dismissive. While the bellhop was helping them to their rooms. The front desk manager interrupted him several times to tend to individuals of a different race in front of my mother and great aunt ( who had plenty to give and ready to tip) but if course they were not aware of this and it shouldn't have mattered. This place as a whole seems to be old, rundown, down trotted and mentally stuck. Its $24.95 per person for breakfast. For $200 night, you can stay somewhere else thats upgraded, breakfast included and be treated like a decent human being.
• AZ

  Alex Zelenski

  Nov 6, 2025
  1.0
  The hotel front desk phone doesn't work, IHG corporate kept me on the phone for about 3 hours trying to change a reservation, and after all that told me they can't change it and I'd have to call the hotel. We talked about how their phone doesn't work so they said "here's the buildings email." Several hours later, still no communications. Terrible customer service. 11/07/2025 update: Later in the evening of 11/06/2025 someone else from my company had some luck with the IHG corporate reservation line. They were able to understand the situation and make the reservation as requested, and assured us that the front desk would be able to address the issues with the original reservation. Despite IHG Corporate, on a recorded line, telling us that they've addressed the rescheduled reservation, provided a discounted room rate for the major inconvenience and assured us the original, incorrect reservation would be refunded in full --- my team and I go to check in tonight and the staff is just nasty, didn't listen to the situation, said they couldn't do anything at the front desk and told me that I'd have to take it up with the third party booking agency Priceline. Well Priceline couldn't speak with you yesterday because your phone system was down. And tonight when they called you denied the request, despite your corporate agency assuring me it would be approved. On top of that I have emails stating a CLEAR FEE and you tonight overcharged me for both rooms. We've received better customer service at a motel 6 or Holiday inn than at the Crowne Plaza... Definitely wouldn't consider this a four star, a three star, or even a two star. It's a pig with lipstick claiming to be a golden goose. Good luck to anyone who expects service. 11/08/2025, after calling the front desk, reservations, and guest relations management for about 2 hours, and about 4-5 hang ups from IHG and Crowne staff, I finally got a woman to promise me they'd pull the recording to confirm my claims. Promised a call back in the next couple hours. Stay tuned for details. Hopefully this gets resolved. Hate having to manage customer service for a chain that claims to be one of the best. Would have expected this kind of treatment from bridge trolls. Not a multi million dollar establishment. Update 11/08/2025 - 4 pm, after numerous promises for call backs, and two promises for pulling recordings and getting back to me with new information, they haven't pulled the recording yet but now they claim to be doing so in the next hour - similar to what they told me two hours ago with no results. Nira, the director of the front desk, at 8:30 am today said she'd be taking care of this if I called her personally. I did. And she hasn't returned my calls and IHG corporate reports that she personally is denying the request. I've been hung up at least 10 times today trying to get this resolved where the promises they provided on the phone delivered in full. Real service failures here and they're dodging clear responsibility. Hoping to have this resolved where my team gets what was promised to us. 11/09 - finally spoke with Bryon, director of operations, who admitted to phone communication break downs and disservice. Promised I'd be refunded and apologized. 15 minutes of actual human conversation that felt productive. Bryons got his work cut out for him to turn this place around. Good luck, I'll be watching. Still pending remediating action though.

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