Business Details
About
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Location
Holiday Inn Express & Suites New Iberia-Avery Island by IHG
318 West Hwy 90 Frontage Road, New Iberia, LA
70560, United States
Hours
Reviews
4.3
406 reviews
5 stars
242
4 stars
97
3 stars
39
2 stars
10
1 star
18
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with unclean bathrooms and mold.
Staff Service
The staff received numerous compliments for being friendly, helpful, and accommodating, particularly highlighting individuals like Dustin and Pasty.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others criticized the quality and freshness of certain items, suggesting improvements are needed.
Noise Issues
Several reviews mentioned noise disturbances from other guests and the surrounding area, indicating a need for better sound insulation.
Check-in Experience
The check-in process received mixed reviews, with some guests experiencing delays and issues with room readiness.
- RJRobyn J.2 days ago5.0So far while staying in New Iberia for work, the Holiday Inn is definitely the best choice. It's updated, good breakfast and nice staff.
- TMTroy Mahan6 days ago4.0This location is convenient for a local large company that I have to work at from time to time. The rooms are a little dated, but okay. The room doesn't smell moldy like some other hotels. The breakfast is typical of most holiday ends. I would recommend getting a room away from the highway side to avoid the noise.
- NDNinjarice [Jojo] DangDec 31, 20254.0Very clean and helpful staff, spacious rooms and location is family friendly.
- SMstephanie maddenDec 28, 20255.0Dustin was very freindly. Took great care of everyone. Booked several stays at this hotel in the past and will book again in the future
- PSP. SJNov 29, 20254.0The check in process was slow, Heather was in NO RUSH whatsoever. There was an obvious face mask on the floor in front of the microwave. There were long black hairs in the sink and face towels were very dingy. At 5:54 AM There was loud banging on someone's door while someone yelled "Police" several times. At 6:07 AM, the phone rang with a wake up call which we did NOT request at which time we were unable to go back to sleep. I love Holiday Inn and will continue to frequent them, but this experience left a bad taste in my mouth. Free breakfast was a bonus, but they need to steer clear of the cheese omelet and just do scrambled eggs. Pork sausage were crunchy from being overcooked while turkey sausage was undercooked.
Frequently Asked Questions About Holiday Inn Express & Suites New Iberia-Avery Island by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites New Iberia-Avery Island?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included with a stay at Holiday Inn Express & Suites New Iberia-Avery Island?
Yes, a complimentary buffet breakfast is available for all guests.
Does the hotel provide accessibility features such as parking and elevators?
Yes, accessible parking and elevators are available to guests.
Are pets allowed at Holiday Inn Express & Suites New Iberia-Avery Island?
No, pets including cats and dogs are not allowed at this hotel.
What fitness facilities are available at the hotel?
Guests can use the free fitness center equipped with elliptical machines, free weights, and treadmills.
Does the hotel have meeting rooms available?
Yes, there are 2 meeting rooms available for business or event use.
What COVID-19 sanitation and safety measures does the hotel follow?
The hotel uses commercial-grade disinfectant, enhanced cleaning in common and guest areas, removes high-touch items, and offers contactless check-in and check-out.
Is free parking available for guests at Holiday Inn Express & Suites New Iberia-Avery Island?
Yes, free parking is available for all guests.
What nearby hotels could guests consider besides Holiday Inn Express & Suites New Iberia-Avery Island?
Nearby hotels include Quality Suites New Iberia, Hampton Inn & Suites-New Iberia, Ramada by Wyndham New Iberia, and Ramada.
Are there dining options near the hotel for guests to explore?
Yes, guests can visit nearby restaurants like Steakhouse at Ramada, Chili's Grill & Bar, Ruby Tuesday, Subway, Wendy's, and It's Just Wings for a variety of dining experiences.