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About
HotelWedding VenueConference CenterCandlewood Suites
Enjoy New Iberia Hotel's Terrific Service & Perks. The Candlewood Suites® New Iberia - Avery Island extended stay hotel is located off the 49/90 corridor with easy access to the city's top attractions and major businesses. This unique bayou area has a rich history in the oil & gas, salt mining, and sugar cane industries in and around New Iberia. Lodging at the Candlewood Suites® New Iberia hotel is a great way to explore it all. Whether meetings or sightseeing brings you to New Iberia, your suite's relaxing atmosphere and convenient amenities welcome you home each day. Spend more time with clients and less time commuting thanks to our easy access to area businesses including Baker Hughes, Compass Minerals, Orion Carbon Black, Halliburton, Morton Salt, and others around New Iberia. All suites include a fully equipped kitchen for convenient in-room meal prep. Enjoy an evening of grilling outdoors next to our sparkling pool. New Iberia is alive with history and unique bayou culture. You'll be captivated by Cajun life, from the shallow-water swamps filled with alligators to sightseeing "hot spots" like McIlhenny Tabasco Factory, Konriko Rice Mill and more inside New Iberia. Lodging at this hotel ensures you'll enjoy consistent service and convenient amenities such as free Wi-Fi access, free 24-hour laundry and Fitness Center. The Candlewood Cupboard, open 24/7 offers Free Coffee and A La Carte Breakfast Items, Snacks and Drinks for purchase. We are 100% non-smoking!
Location
Hours
Reviews
3.8
278 reviews
5 stars
132
4 stars
62
3 stars
29
2 stars
18
1 star
37
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and kitchens, with reports of trash, mold, and pests.
Water Problems
Many guests reported issues with hot water availability and low water pressure, making it difficult to shower.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others experienced poor customer service and inadequate responses to complaints.
Maintenance Concerns
Several reviews mentioned ongoing maintenance issues, such as broken elevators, leaks, and general disrepair throughout the hotel.
Mixed Experiences
Some guests had positive experiences with their stays, appreciating the room amenities and location, while others had severe complaints leading to early checkouts.
- LFLora FelgerDec 27, 20252.0I slept well but the bathroom was not very clean, the TV did not work, and there was no hot water in either room we booked. As an fyi for future travelers, I was told at the desk that Expedia was not working for payment and I needed to book at their walk-in rate therefore we had to pay more. Expedia did refund my money but this felt like a bit of a bait and switch. Very kind front desk woman refunded our taxes and took $20 off bill in the morning at check out.
- BLBeverly “LadyB”Dec 10, 20252.0The room had an odor. There was NO shade or curtain to cover window. Only had shear panels. They also charged a $25 incidental fee upon checking in, we had no notice prior. Which after 12 days still has not been returned to my bank. We book on a website the week before our visit. Once a year we go to my girlfriend's home for a large gathering of family and friends. And because it's a 2 hour drive each way we decided to stay the night and not drive back after partying 🙃 Next time we will not stay here!
- NFNed FlandersNov 1, 20251.0There is no hot water!! You ask for a bed and a hot shower and you get the cheapest possible cot and when you turn the “hot” water on, it dribbles out so slowly it’s impossible to shower with. A nice little money saving operation by the corporate hotel. Go elsewhere down the road for cheaper AND you can actually shower. HORRIBLE.
- GBGary BarnardJul 25, 20251.0Hotel smelled. May have been flooded. Rooms carpet, furniture. Dirty and unkept. The owners of this asset do no care. Location poor for food. Drive on by.
- EBEugene BallardDec 3, 20165.0Friendly staff and the room was nice. Some touch up remodeling appeared to still be going on, but overall good experience.
Frequently Asked Questions About Candlewood Suites New Iberia by IHG
What are the check-in and check-out times at Candlewood Suites New Iberia by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel allow pets?
Yes, both cats and dogs are allowed at the hotel, and pets are welcome.
Is free Wi-Fi available at Candlewood Suites New Iberia?
Yes, free Wi-Fi is available in public areas of the hotel.
Does the hotel have facilities for fitness activities?
Yes, the hotel has a fitness center with elliptical machines, treadmills, and free weights available for guests at no extra charge.
Are housekeeping and enhanced cleaning measures available at the hotel?
Yes, housekeeping is available and the hotel has enhanced cleaning protocols in guest rooms and common areas, including the use of commercial grade disinfectants and sanitizers.
Does Candlewood Suites New Iberia offer business amenities?
Yes, the hotel features a business center and contactless check-in and check-out services.
Is Candlewood Suites New Iberia accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and elevators.
What dining options are available near Candlewood Suites New Iberia?
Nearby dining options include Landry's Cajun, Seafood & Steakhouse Restaurant, Guadalajara Mexican Grill, Wendy's, Ruby Tuesday, and Smallcakes Cupcakery, offering a variety of cuisines from Cajun to Mexican and dessert treats.
Where can guests go for travel services or tours near Candlewood Suites New Iberia?
Guests can visit Iberia Travel nearby for travel services and tours to explore the New Iberia area and its unique bayou culture.
What other hotels are located near Candlewood Suites New Iberia?
Nearby hotels include Hampton Inn & Suites New Iberia Avery Island, Motel 6 New Iberia, Super 8, Quality Suites New Iberia, and Hampton Inn & Suites-New Iberia, offering various lodging options in the area.