Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Guests Love Lafayette, Louisiana Hotel's Affordable SuitesSituated near the University of Louisiana at Lafayette, the Candlewood Suites® Hotel Lafayette is the area's premier choice for extended stay business and leisure travelers. Avoid the expense and long-term lease of a corporate apartment and choose our comfortable, spacious suites as your home away from home.From the oil industry to the medical industry, our hotel's location in Lafayette, LA provides convenient access to many area companies and training facilities. We're minutes from BP, Marathon, Chevron, PHI and the Women & Children's Hospital, so guests can count on an easy commute. Business-savvy travelers seeking Lafayette, Louisiana hotels rest easy knowing we offer resources like free Wi-Fi access, too.If you're looking for a unique way to spend the afternoon, check out Jefferson Street Market or see a game or show at the Cajundome, owned by the University of Louisiana at Lafayette. The hotel's proximity to the University Art Museum makes it easy to see exciting exhibits, as well, while nearby Acadian Village offers an peek into the past.Our hotel's facility in Lafayette, LA provides an inviting place to stay no matter the length of your visit. Step into the gazebo and fire up the grill for an evening of relaxation. Or, visit the Fitness Center to rejuvenate the body and mind. Don't forget to pick up a movie from our free lending library, too. We hope to see you soon!
Location
Candlewood Suites Lafayette - River Ranch by IHG
2105 Kaliste Saloom Road, Lafayette, LA
70508, United States
Hours
Reviews
3.8
406 reviews
5 stars
195
4 stars
78
3 stars
44
2 stars
23
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including roach infestations, mold, and dirty rooms.
Customer Service
While some guests praised the friendliness of the staff, many reported unprofessional and dismissive behavior from management regarding complaints.
Room Conditions
Guests frequently mentioned unpleasant odors, broken amenities, and inadequate maintenance in the rooms.
Management Response
Several customers expressed dissatisfaction with the management's handling of complaints and lack of effective resolutions.
Overall Experience
Many guests had negative experiences, leading to a lack of recommendations for this hotel.
- KKKatherineJan 1, 20265.0Clean rooms. Great hospitality. Close to shopping.
- KHKelly HDec 30, 20251.0I am extremely dissatisfied with my recent stay at this property. Upon arrival, our room was found to be roach-infested, and the bed sheets were visibly stained. Because the issue occurred over the weekend, I was informed that a manager was unavailable at that time but that I would receive a follow-up call on Monday. After more than a week passed without any communication, I had to contact the property myself to speak with a manager named David. During our conversation, I explained the issues we experienced; however, he stated that he had no prior knowledge of the situation and that no notes or messages had been left for him, which I believe was a lie. His response was dismissive and lacked empathy, especially considering that my children and I were required to stay in an unsanitary room. The only resolution offered was loyalty points. When I inquired about additional options and expressed concern over the lack of follow-up and the seriousness of the conditions, there was no meaningful response beyond reiterating the same offer. Overall, the handling of this matter was unprofessional and did not reflect appropriate customer care.
- SNShanika NoelDec 8, 20251.0Do not stay here!! They have a roach infestation. They don’t clean the rooms daily AND we had to kill roaches in the room daily. It was awful. The manager and staff were aware of the roaches because when I complained, they weren’t surprised and offered to spray the rooms! Yuck!! They need to close off each floor and fumigate it to kill the root cause. These weren’t tree roaches; it was the smaller ones. Plus, if you’re going to allow eating in the rooms or extended stays for guests, they should at least clean daily to avoid attracting roaches and bugs. Plus, they kept running out of clean towels. It was an awful experience. Further, the manager would not refund me for the room so we checked out early and she offered me a one-night credit and that would resolve the issue. Pay more and stay somewhere else. Trust me! I’m uploading pics of dead roaches we killed. I wish I could upload the video but Google doesn’t permit.
- SFShericka FreemanNov 8, 20251.0Horrible and Traumatic experience... Checked into my room, adjusted temperature because the room was freezing. Went to dinner, came back and was met with roaches on the wall, on the night stand and in the bathroom. Totally traumatized me. I frantically started grabbing my things with hopes that they had not infiltrated my luggage. I immediately went to the front desk with items in tow. Requesting a refund. I'm not paying $742.00 to sleep with roaches. Needless to say, they did cancel my reservation and all pending charges. I would not recommend this place to anyone.
- IIIzabella IvieNov 6, 20255.0Very clean room. Extremely spacious and super comfortable bed!!
Frequently Asked Questions About Candlewood Suites Lafayette - River Ranch by IHG
What are the check-in and check-out times at Candlewood Suites Lafayette - River Ranch?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Candlewood Suites Lafayette allow pets?
Yes, Candlewood Suites Lafayette welcomes both cats and dogs.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas within the hotel.
What fitness facilities are available at Candlewood Suites Lafayette?
The hotel has a fitness center available for free, including an elliptical machine, free weights, and a treadmill.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
Are housekeeping and enhanced cleaning services provided?
Housekeeping is available, and enhanced cleaning measures are in place including the use of commercial-grade disinfectants and sanitizers.
Does the hotel offer contactless check-in and checkout?
Yes, contactless check-in and checkout options are available for guests' convenience and safety.
What dining options are near Candlewood Suites Lafayette?
Nearby dining options include Carrabba's Italian Grill, Dairy Queen, and The Chimes Lafayette, offering Italian, fast food, and American cuisine respectively.
What attractions are nearby Candlewood Suites Lafayette for leisure activities?
Guests can visit The Covery Wellness Spa for relaxation, or explore local culture at nearby places like the University Art Museum and Acadian Village.
Are there services near the hotel that business travelers might find useful?
Yes, for business needs there are nearby services such as real estate agents like Midge Parker and financial services such as Darnall Sikes Wealth Partners.