At the Best Western Plus New Orleans Airport Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus New Orleans Airport Hotel will stand out among other hotels in Kenner,LA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus New Orleans Airport Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Rooms are generally clean and comfortable, but some guests reported issues with cleanliness and maintenance, including insects and dirty linens.
Staff Service
Staff service is inconsistent; while some guests praised friendly and helpful staff, others reported rude and unprofessional behavior, particularly from morning staff.
Breakfast Experience
Breakfast offerings received mixed reviews, with some guests finding it acceptable while others criticized the quality and availability of food items.
Location Concerns
The hotel is conveniently located near the airport, but some guests expressed concerns about the surrounding area and noise from trains.
Customer Service Issues
Several guests reported poor customer service experiences, particularly regarding communication and handling of complaints.
AP
Andolyn Prejean
4 days ago
5.0
Traveling for work. If you’re looking for spotless, this is your place! Nothing fancy, but it’s super duper clean. I could definitely tell this owner does the repairs necessary as they come up.
RM
Richard McNeil
Nov 10, 2025
3.0
Location is great for a quick ride to the airport but too far to get to dining and shopping venues. Bed was too hard. Woke up to sore backs every morning.
The room was clean and it had everything we needed. The bathroom had and exhaust fan and the water pressure was good. The only thing missing from the bathroom is a night light for late night bathroom runs. The black out drapes flat too much light in on the sides.
Because of a minimum of 20 minutes to get to downtown New Orleans or anywhere where there is food, We would not be staying here again.
Plus the hardness of the bed was a deal breaker. The breakfast was standard fare but free.
LK
Latoya King
Oct 12, 2025
5.0
Everything about this hotel was excellent. Comfortable affordable and quiet
NL
Nicole Lozano
Aug 29, 2025
3.0
Check in was easy and staff was pleasant. Check out was exhausting. The desk manager hounded us just after breakfast and much before check out. He even went as far as to follow us outside to the smoking area. If I had considered extending my stay it definitely without NOT be there!
JL
joy lee
Aug 21, 2025
4.0
Stay the night for a early flight ✈️ out.
Dropped my sister off at the airport. Went back to room for a nap and breakfast. Check out at 11:00.