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Welcome to Holiday Inn New Orleans West Bank Tower, a hotel as distinctive as the city we service.Just five minutes from the Big Easy’s beating heart, this New Orleans hotel's location off US-90 on the West Bank is ideal for all travelers. Whether traveling on business or pleasure, we're sure to have everything you need for a great trip. Enjoy amenities that will keep you productive and comfortable, such as, complimentary high-speed internet access, mini-fridge, and 50-inch flat panel HDTV’s in all guest rooms, an on-site business center, a total body fitness center with Precor equipment, an outdoor swimming pool and well lit parking.Our comfortable and spacious accommodations place you within close proximity to major businesses and popular attractions. Our location allows you to savor the excitement of jazz clubs on Frenchman Street, the risqué thrills of Bourbon Street, find some amazing deals at the Outlet Collection at Riverwalk, or we’re just a short drive to the Morial Convention Center, the CBD, and the Harvey Canal Industrial Corridor. Only 3.5 miles separates us from the Port of New Orleans so we are a great option for those seeking a cruise hotel. Our men and women in service are also within an easy drive of the Naval Support Base in Algiers. Join us for breakfast, lunch and dinner at our, on-site restaurant, the Round House Bar & Grill. There's something for everyone as the menu features a variety of New Orleans favorites.
Location
Holiday Inn New Orleans West Bank Tower by IHG
275 Whitney Avenue, Gretna, LA
70053, United States
Hours
Reviews
4.2
1,391 reviews
5 stars
729
4 stars
383
3 stars
144
2 stars
47
1 star
88
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendly and helpful staff, there were several reports of rude or unprofessional behavior from front desk personnel.
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, with reports of dirty areas, unpleasant odors, and even pest issues.
Room Quality
Guests noted that while some rooms were comfortable and spacious, others were dated and had issues such as noise from the highway.
Dining Experience
The on-site restaurant received positive feedback for its food and service, although some guests experienced long wait times.
Customer Service
Several guests expressed dissatisfaction with customer service, particularly regarding issues with room keys and billing.
- MAMs. AlexanderDec 11, 20255.0Checking in at the front desk my girl Malicia is everything! Just hearing her accent was a great welcome home for me! She was so sweet and welcoming! The room is nice, clean and spacious. The bathroom is ok. I have a lil view of the bridge. So far so good! Thank you Malicia!
- VBVicky BarnettDec 1, 20255.0Great place with parking for our cruise. No free breakfast.
- HRHar “HR” RanNov 30, 20251.0First, this hotel is definitely old. If not, it smells old. The first room we were provided was on the highway side with constant traffic and heavy road noise. The hotel staff was nice enough to reassigned our room to the back side, which was quiet. However, there was a trade off... The first room was cleaner. But both rooms were marginally clean. The beds were comfortable and provided good sleep/rest. Neither room had blackout curtains, only sheer covering. Realistically, the rooms provided litte to no privacy. Anyone on the outside could see either your silhouette or even you. During checkout, the female at the front desk with blue hair was rude and unprofessional. I was in line behind a customer she was tending to. Based upon their conversation, he was requesting a receipt, which was to be provided to him via email. She handed him a piece of paper to write his email address, which he took and stepped aside. I continued to stand in line and waited to be called next. Unbeknownst to me, she was waiting on me, but never said anything. She eventually looked over the computer monitor and her glasses at me, rolled her eyes, and said "may I help you" in a condescending way. I then said I didn't know you were waiting on me because you never said anything and I don't read minds. She said I don't read minds either. She was very snappy, rude, and unprofessional. Between the lackluster stay, poor CS, and the homeless lady that walked into the hotel through the front lobby, into the restaurant and picked through the food with her hands at the breakfast bar was enough for me. I won't be staying here again nor would I recommend it to others. In my opinion, this hotel is substandard and a 0 star rating for me. Not again.
- PBPaula BlanchardNov 27, 20251.0I have been an IHG member for many years. I have stayed at this facility more than once. The arrogance of the female at the front desk ( notice I did not say lady) was unbelievable to say the least. The room was roach infested (one room more and 10 roaches). The person at the front desk felt the need to video the transaction. It was obvious that she was engaging in inappropriate behavior prior to our arrival. It was obvious that she has been in trouble in the past. Her attitude, her behavior was quite ridiculous
- TTTIAN TianNov 23, 20253.0The only drawback is that there is a highway nearby. The noise from passing cars keeps you awake at night and it's extremely loud.
Frequently Asked Questions About Holiday Inn New Orleans West Bank Tower by IHG
Does Holiday Inn New Orleans West Bank Tower offer free parking?
Yes, free parking is available for guests at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast available at Holiday Inn New Orleans West Bank Tower?
Yes, breakfast is available for guests at the hotel.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at this property.
Does the hotel have a fitness center and what equipment is available?
The hotel offers a free fitness center equipped with Precor elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and also has accessible parking and elevators.
Are there enhanced cleaning measures in place at the hotel?
Yes, guest rooms and common areas have enhanced cleaning with commercial-grade disinfectants, and high-touch items have been removed or disinfected.
What dining options are available on-site at Holiday Inn New Orleans West Bank Tower?
There is one on-site restaurant, the Round House Bar & Grill, serving breakfast, lunch and dinner with New Orleans favorites on the menu.
How can I reach Holiday Inn New Orleans West Bank Tower if I am visiting nearby New Orleans attractions?
The hotel is conveniently located just off US-90 on the West Bank, about five minutes from New Orleans. Nearby attractions include jazz clubs on Frenchmen Street and Bourbon Street, which guests can visit easily by car or local shuttle service provided by the hotel.
Are there any nearby shopping and dining options near Holiday Inn New Orleans West Bank Tower?
Yes, guests can visit several nearby places like JCPenney, Aéropostale, Great American Cookies, Charleys Cheesesteaks, and International House of Pancakes for shopping and dining experiences.