Business Details
About
HotelBest Western
At the SureStay Plus by Best Western Covington in Covington, LA, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Covington
625 N HIGHWAY 190, Covington, LA
70433, United States
Hours
Reviews
3.7
850 reviews
5 stars
375
4 stars
184
3 stars
88
2 stars
58
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including mold, mildew, and dirty rooms.
Misleading Advertising
Many customers felt that the online images and descriptions did not accurately represent the actual condition of the hotel.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported rude or unprofessional behavior.
Breakfast Quality
The breakfast offerings were frequently described as inadequate and poorly maintained.
Safety Concerns
Several reviews mentioned feelings of unsafety due to the hotel's condition and the presence of undesirable guests.
- OLOlivia LuceroDec 24, 20251.0Thoroughly hated every moment of it. The pictures are so misleading, it was trash.
- BTBecky ThurmanDec 23, 20252.0Hard to get to the hotel. Do NOT go at dark! Rooms are clean, but check your hair dryer, and the mattress is lumpy. Breakfast at 7:20 am was weak. Tried to get on wifi and password wouldn't work. Whole hotel needs a lot of tlc! This place was here back in the 70s! One of the worse I've been in.
- TTTerriNov 16, 20251.0First room we were given was already occupied, second room the fridge, microwave, and tv didn't work. Tried to get a third try but was told they only had upstairs. Breakfast- I'd barely call it breakfast. A couple egg circles and sausage patties, cereal (which was old and horribly stale) was out for 2 of the 3 and low on that one at 730am, it ends at 9. Had to ask for milk for the cereal. Had to ask for forks. Would never stay here again.
- VFVickie FreemanOct 26, 20252.0My daughter and I spent 4 nights at the Sure Stay of Best Western in Covington, La. We found mold on the shower walls and the shower curtain. There was also dirt and grime behind the toilet and in the corners of the bathroom. There was a rather large shard of jagged glass outside our room by our parking place. The breakfast was underwhelming with cold egg patties and cold sausage patties. The instructions for making a breakfast sandwich were to add egg, sausage and cheese to bread. There was zero cheese. There was a yogurt machine that wouldn’t actually dispense any substantial amount of yogurt. I tried and it would drop 1 drop for every push of the button. I reported this to the front desk and he said he would fix it. I tried the next day and machine was still inoperable. It was $89 per night and we expected a clean room at the very least. Disappointed!!! We have stayed much cheaper and received much cleaner rooms.
- CSChristina SOct 25, 20252.0It was a last minute stay and the best part of the stay was the young man at the desk (Shane?). He was so pleasant and friendly. The rooms have been updated a bit and there was no carpet, but they were not great. The mattresses were not comfortable and there was mold in the bathroom. Breakfast was pretty pitiful. The coffee might has we’ll have been water. There was cereal but no milk, and the yogurt, eggs and sausage tasted like they had gone bad. They’d be better off having a bowl of fruit and prepackaged pastries. The morning staff was not as friendly as the night crew. I didn’t expect great things for the price, but a clean room and good coffee are basics.
Frequently Asked Questions About SureStay Plus by Best Western Covington
What type of hotel is SureStay Plus by Best Western Covington?
SureStay Plus by Best Western Covington is a Best Western brand hotel offering affordable value with upgraded standards, quality, and service.
Where is SureStay Plus by Best Western Covington located?
It is located at 625 N HIGHWAY 190, Covington, LA 70433, USA.
Is free Wi-Fi available at SureStay Plus by Best Western Covington?
Yes, free Wi-Fi is available for guests at the hotel.
What are the operating hours of SureStay Plus by Best Western Covington?
The hotel operates 24 hours a day, seven days a week.
Does SureStay Plus by Best Western Covington offer any special promotions?
Yes, there is a featured promotion: stay 2 nights and get a $50 Best Western Gift Card.
How can I contact SureStay Plus by Best Western Covington?
You can reach them by phone at +1 985-892-2681 or by fax at +1 985-893-0115.
Where can I find more information or book a room at SureStay Plus by Best Western Covington online?
You can visit their website at https://www.bestwestern.com/en_US/book/hotel-rooms.19010.html?iata=90000018&ssob=BLSSH0003G&cid=BLSSH0003G:yext:website:19010 for bookings and information.
What nearby hotels are close to SureStay Plus by Best Western Covington?
Best Western Northpark Inn is a nearby hotel option for guests looking for alternative accommodations.
Are there any notable nearby restaurants near SureStay Plus by Best Western Covington?
Dakota Restaurant, a French restaurant, is located nearby and is a good dining option for guests.
How can nearby places like Best Western Northpark Inn and Dakota Restaurant enhance my stay at SureStay Plus by Best Western Covington?
Guests can consider staying at or visiting the nearby Best Western Northpark Inn if needed, and enjoy meals at the nearby Dakota Restaurant, making the area convenient for lodging and dining.