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Best Western Louisville South / Shepherdsville

4.2
(172 reviews)
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Business Details

362 BRENTON WAY, Shepherdsville, KY
40165-9226, United States
(502) 955-5533
http://bestwestern.com
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About

HotelBest Western
Located in Shepherdsville,KY, the Best Western Louisville South / Shepherdsville is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Louisville South / Shepherdsville
362 BRENTON WAY, Shepherdsville, KY
40165-9226, United States

Hours

Reviews

4.2
172 reviews
5 stars
105
4 stars
31
3 stars
15
2 stars
12
1 star
9

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the rooms were clean, but there were also reports of issues such as ants, moldy smells, and dirty carpets.

Staff Performance

The staff received positive feedback for being friendly and helpful, although there were some complaints about unprofessional behavior and poor management responses.

Breakfast Quality

The breakfast was generally appreciated, with some guests enjoying the variety, while others found it lacking in quality and options.

Room Conditions

Several reviews mentioned that the rooms needed updates, with issues like broken appliances, uncomfortable beds, and noise disturbances affecting the overall experience.

Location

The hotel is conveniently located near highways and restaurants, which was a positive aspect for many guests.
  • MH
    Michele Houchens
    Feb 16, 2026
    4.0
    They seem to be doing some remodeling but the room was very clean, lobby and breakfast area was as well. The only issue was parking, some of the spots were blocked due to the remodeling. The hotel was fully booked which made parking a full size truck difficult
  • CC
    Chris
    Feb 15, 2026
    2.0
    My wife and I stayed there on the night of February 14 to February 15. Lets just say we didnt have the best experience. So we got this room on Valentines Day so we could have some privacy from the family. So we both take a shower and when my wife gets out we notice water was get under the flooring and would come out from under it once you stepped on it. So I take a shower and when I stepped out a piece of the flooring comes off and I had to catch my self so I didnt fall. When spoke with staff they could do nothing for us cause they was completely full so us switching rooms was not an option. The bathroom smelled like mold and wet dog from this point on, so we had to keep the door shut and use the restroom in the hallway very inconvenient. We are not happy at all called today to speak with a Manager to handle the issue like I was told by the person at the desk on the evening shift and had to leave a message cause no one would be available to speak with us till some time Monday through Friday after 10am. Do not have high hopes on hearing from someone.
  • NK
    Nomad from KY
    Feb 4, 2026
    5.0
    Close to highways & folks I was visiting. Several restaurants and eating options within walking distance. Great free breakfast, and service from check-in to check-out was good, as well.
  • EP
    Emanuel Phillips
    Dec 24, 2025
    5.0
    5/5 hotel! The staff is awesome! My semi truck broke down hours away from home and I’m missing Christmas with family, but they’ve made this easier for me. Thanks!
  • LL
    Leann Ludwick
    Nov 13, 2025
    2.0
    Just had a stay recently with my boyfriend and when I wasn't present at the hotel he had a uncomfortable situation with a hotel staff. He needed help with something in his room and she kept trying to stay in the room longer than needed and also mentioned when she gets off to him. My boyfriend is mentally disabled and this made him extremely uncomfortable. Everything else about the stay was good.
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Frequently Asked Questions About Best Western Louisville South / Shepherdsville

What type of breakfast is available at Best Western Louisville South / Shepherdsville?

A free breakfast is offered to all guests at Best Western Louisville South / Shepherdsville.

Does Best Western Louisville South / Shepherdsville have a fitness center?

Yes, the hotel features a fitness center available for guests.

Brand Certified Facts from Best Western Louisville South / Shepherdsville

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