Business Details
About
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Nicholasville Hotel's Guest Service Is Top NotchSet among the rolling hills of Kentucky's countryside, the Holiday Inn Express® Hotel Lexington - SW (Nicholasville) delivers a modern travel experience enhanced by genuine Southern hospitality and a relaxed, quiet environment. Situated just off Highway 27 and only 6 miles from the Fayette Mall in Lexington, KY, this Nicholasville hotel's the place to "Stay Smart."Guests find that productivity comes easy in Nicholasville, Kentucky. A 24-hour Business Center provides fax and copy services, while the free wired and Wi-Fi access keep patrons connected. With RJ Corman, McKechnie Vehicle Components, McLane Cumberland and Lockmasters Security Institute located nearby, corporate travelers can spend more time on business and less time on the road.From thrilling thoroughbred races at Keeneland to tastings at Chrisman Mill Vineyard, patrons find great opportunities for leisure in Nicholasville, Kentucky. The hotel's location is great for those on college visits, as both UK and Asbury University are close by. Sports fans can even catch a UK men's basketball game at the Rupp Arena.While in Nicholasville, KY, the hotel's guests have access to exceptional on-site amenities, including a heated, indoor pool and a Fitness Center. A complimentary, hot breakfast and 100% Arabica bean coffee get you going each day. Start planning your trip today.
Location
Holiday Inn Express Lexington-SW (Nicholasville) by IHG
164 Imperial Way, Nicholasville, KY
40356, United States
Hours
Reviews
4.0
467 reviews
5 stars
236
4 stars
102
3 stars
56
2 stars
26
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer experiences with staff were mixed; while some praised friendly and accommodating service, others reported rudeness and unprofessional behavior from management.
Cleanliness
Many guests noted the hotel was clean and well-maintained, but there were complaints about specific rooms having unpleasant odors and pest issues.
Breakfast Quality
The breakfast received positive feedback for variety and quality, although some guests found it lacking on certain items.
Room Comfort
Guests appreciated the comfort of the beds and the quality of the recently renovated rooms, but some reported issues with air conditioning and noise disturbances.
Management Issues
Several reviews highlighted dissatisfaction with management's handling of complaints and customer service, particularly regarding noise complaints and refunds.
- JSJohnathan ScofieldNov 15, 20255.0Best service this side of kentucky for a one woman band, Kristin couldn't of done a better job on handling as many customers thrown her way at one time check in was so easy and simple and the caring compassion she speaks and shows goes with out compare the whole football team along with 3 other teams checking in at a time and with in min we had our room again out this way stop by and enjoy the true meaning of southern hospitality 10/10
- RIRed Roof InnNov 12, 20255.0Great Stay at the Newly Renovated Holiday Inn Express! Loved my stay at the Holiday Inn Express in Nicholasville! The hotel looks amazing after the complete renovation — super clean, modern, and comfortable. The staff were all awesome, and the GM, Amy, was especially great to work with — super friendly and helpful. Breakfast was delicious with lots of choices every morning. Overall, a great experience — I’ll definitely stay here again next time I’m in the area!
- EREric RosellesNov 4, 20255.0The place is clean. Rooms are up to date in terms of outlets and ports for electronics. Staff is nice and helpful. There's a Dollar Store with walking distance and don't sleep on the food at Home Stretch Bar and Grill across the way. It's good and locals that hangout there are nice people.
- SSScarletNov 4, 20251.0Would not recommend this place. The only thing it has going for it is the breakfast spread. Not worth the price at all. The room was clean enough just don't look too close. The fire alarm went off at 11pm and we all had to go outside for a few minutes while they figured it out. No fire just an issue with the system I guess. Anyways didn't seem like a great part of town either. While we were outside during the "fire drill" there were 2 homeless men standing out front. Not a very welcoming environment for guests. At checkout the next morning they did not offer any sort of discount for the inconvenience. Again avoid staying here if you can.
- TRT RobinsonOct 26, 20251.0The manger Amy is so rude she acts stuck up I'll make sure to tell people not to go to this motel here in Nicholasville if your not happy with your job leave it showing kindness an respect goes a long way an that job isn't for you !!!!
Frequently Asked Questions About Holiday Inn Express Lexington-SW (Nicholasville) by IHG
Does Holiday Inn Express Lexington-SW (Nicholasville) provide free breakfast to guests?
Yes, the hotel offers a complimentary hot breakfast including a buffet option.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and guest rooms at the property.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Are pets allowed at Holiday Inn Express Lexington-SW (Nicholasville)?
No, pets including cats and dogs are not allowed at this hotel.
Does the hotel offer any fitness or recreational facilities?
Yes, there is a free fitness center with elliptical machines, free weights, and treadmills, as well as a heated indoor pool and hot tub.
Is Holiday Inn Express Lexington-SW (Nicholasville) accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking, mobility accessible facilities, and an elevator.
What are the daily housekeeping and sanitation protocols at the hotel?
Housekeeping is available daily, and the hotel uses commercial-grade disinfectants with enhanced cleaning and sanitizing procedures in common areas and guest rooms.
Are there any nearby gyms or fitness centers where guests can work out?
Yes, nearby fitness options include Workout Anytime Nicholasville and Good Health Fitness gyms, ideal for guests seeking additional workout facilities.
Which dining options are near Holiday Inn Express Lexington-SW (Nicholasville)?
Nearby dining options include Slice Of Brooklyn Pizza, Long John Silver's seafood restaurant, Captain D's fast food seafood, Burger King, and The Home Stretch Bar & Grill providing various cuisine choices for guests.
Are there any shopping or service locations close to the hotel that guests should know about?
Yes, guests can visit nearby stores and services such as RadioShack, Rent-A-Center, Dollar Tree, Bargain Hunt, Office Depot, Med-Save Pharmacy, Verizon, and a credit union called Members Heritage Credit Union for convenience and essentials.