Business Details
About
Hotel
Daily Mandatory Charge includes: Louisville TID Assessment. Travel is fun with all the choices for you at our Tru by Hilton Louisville East hotel, just 14 miles from the Louisville International Airport. Balance is found in each room with free WiFi, a huge bathroom and 55-inch TV. We put you close to Churchill Downs, 16 miles from the University of Louisville and minutes from the Louisville Zoo.
Make your breakfast choice, we wont judge. From healthy to indulgent, selection abounds with our Build your Own Breakfast toppings bar featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market.
A four zone lobby will be your favorite spot to work, play, relax and eat. Play pool with fellow travelers, read your favorite book in the semi-private alcoves or let off some steam in the well-equipped fitness center.
Affordable travel now comes with unexpected things like certainty.
Location
Tru By Hilton Louisville East
11505 Bluegrass Parkway, Louisville, KY
40299, United States
Hours
Reviews
4.4
614 reviews
5 stars
412
4 stars
124
3 stars
34
2 stars
15
1 star
29
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for being friendly, helpful, and accommodating, with specific mentions of individual employees who provided exceptional service.
Breakfast Quality
Breakfast offerings were generally well-received, with many guests appreciating the variety and quality, although some noted issues with specific items.
Room Size
Several reviews mentioned that the rooms were small, which some guests found inconvenient, especially for longer stays.
Noise Issues
Guests reported noise disturbances from outside and between rooms, which affected their comfort during the stay.
- CDCourtney DelatoreOct 26, 20254.0Room was very clean, very nice. Staff was friendly. Breakfast was gross but otherwise everything was great!
- TBTony BowdenSep 16, 20255.0Everything was clean
- MMMichael MillerSep 14, 20252.0Huge gaps in the door of my room. Very noisy. The gap between the door and floor was about 3 inches. I’ve never seen anything like this, I travel a lot. It was like a public bathroom stall. Never again. Feels like an invasion of privacy. See my photo for comparison, you can slide a pizza box under the door. Very expensive nightly rates for a tiny, sparse room. Obnoxious, argumentative front desk staff. Good luck calling the customer service number because it’s a foreign call center and they barely speak English. No help there. It’s all by design. The language barrier saves the company a ton of money (by eliminating many American jobs).
- SWStephanie WagnerSep 7, 20255.0Stayed with two soccer teams for a tournament weekend. The hotel was clean and nice. The staff was super! Very understanding and even went above and beyond when we left a phone behind. Would highly recommend.
- JJJRSep 2, 20251.0I had a swarm of ants in the room, got a can of bug spray from the front desk and sprayed the seam between the counter and shelve. They offered me another room, but I stayed put. But then the door to my room wouldn't lock, they spent 45 mins trying to fix it, so I suggested they move my room, which they did (not an upgrade)...whole thing took 1 hour and I missed my appointment. I had the 'do not disturb sign' on my door, yet housekeeping knocked on my door and said, 'housekeeping!'. Over priced. Tiny, tiny, tiny room, 231 sq ft. No microwave in room, and the one they have in the lobby area is almost on the floor - instead of on top of a counter. You have to get on your knees to use it. No coffee maker in room, but they have coffee in the lobby that is either hot or warm depending on the time of day. Minimal shelf & desk space in room, difficult to use a laptop. Internet speed test measured 10.48 Mbps download, 9.94 Mbps upload. Breakfast is basic and ok, but they don't refrigerate the cream cheese as required, which is a health issue. Staff at front desk is reasonable. Location is mixed - on the outskirts of Louisville but there is also a lot of traffic on Blankenbaker. Avoid the highways and take the back roads whenever possible. The deposit for incidentals is only $20. During my stay - plenty of parking, overall felt very safe.
Frequently Asked Questions About Tru By Hilton Louisville East
What are the check-in and check-out times at Tru By Hilton Louisville East?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is parking available at Tru By Hilton Louisville East?
Yes, free self-parking is available for guests at the hotel.
Does Tru By Hilton Louisville East offer free WiFi to guests?
Yes, free WiFi is available in public areas along with a public internet terminal.
Are pets allowed at Tru By Hilton Louisville East?
Yes, both cats and dogs are welcome at the hotel.
What amenities are available for fitness and recreation at the hotel?
The hotel offers a free fitness center and a game room for guest enjoyment.
Is breakfast included during the stay at Tru By Hilton Louisville East?
Yes, a free breakfast is available featuring a Build your Own Breakfast toppings bar with 30 sweet and savory options.
What accessibility features does Tru By Hilton Louisville East provide?
The hotel has accessible parking, elevators, and is mobility accessible to accommodate guests with disabilities.
Are there any nearby shopping centers or dining options close to the hotel?
The Outlets Mall Leasing shopping center and several restaurants such as El Nopal and KingFish Restaurant are nearby for shopping and dining.
Can guests visit local attractions near Tru By Hilton Louisville East?
Yes, guests can easily visit nearby popular spots like Churchill Downs, the University of Louisville, and the Louisville Zoo, all within a reasonable driving distance.
What nearby transportation options might help guests get to the hotel?
While the hotel does not offer airport shuttle service, its location near Louisville International Airport makes it convenient for travelers, and nearby hotels like Fairfield Inn & Suites may offer shuttle services.