Brand Certified
The Brown Hotel
4.6(3538 reviews)
Certified by The Brown Hotel • Mar 01, 2026
Business Details
335 West Broadway, Louisville, KY
40202, United States
Certified by The Brown Hotel • Mar 01, 2026
(888) 888-5252
Certified by The Brown Hotel • Mar 01, 2026
https://www.brownhotel.com/
Certified by The Brown Hotel • Mar 01, 2026
About
Certified by The Brown Hotel • Mar 01, 2026
Luxury HotelHotelBusiness Meeting LocationsWedding Venue
A Louisville legend, The Brown Hotel located in downtown Louisville is beloved by generations of guests for its Georgian-Revival elegance and timeless Southern charm. Our luxury downtown Louisville hotel has a unique history and provides guests with a 21st-century style of hospitality. This landmark hotel at the corners of Fourth and Broadway blends breathtaking architectural features with the modern amenities and services that today’s most discerning travelers expect. From exquisite event space to the city’s finest dining, The Brown Hotel infuses every experience with gentility and refinement. Enjoy a boutique hospitality experience in the heart of Louisville at The Brown Hotel.
Location
Certified by The Brown Hotel • Mar 01, 2026
Hours
Certified by The Brown Hotel • Mar 01, 2026
Reviews
4.6
3,538 reviews
5 stars
2,546
4 stars
630
3 stars
213
2 stars
75
1 star
74
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with room cleanliness, outdated furnishings, and uncomfortable beds.
Service
Customer service received mixed reviews; while some praised the staff's friendliness and attentiveness, others noted a lack of responsiveness and professionalism.
Dining Experience
The hotel's restaurant, particularly the Hot Brown sandwich, received high praise for its quality and taste, with many guests enjoying their meals.
Historic Charm
Guests appreciated the hotel's historic architecture and ambiance, although some felt it was in need of maintenance and updates.
Location Concerns
The hotel's location was noted as being less desirable, with some guests feeling unsafe in the surrounding area.
- MMMelinda MorganFeb 23, 20264.0I thoroughly enjoyed my stay at The Brown Hotel. I love the history behind the building and the charm and care put into the decor and vibe. I would like to give a special shout-out to Doug, the bellhop, who was PHENOMENAL! He gave our group the best recommendations about where to go, from shopping to dining to drinking to historical spots. He went above and beyond at all times and remembered us/all guests. We did have a small hiccup at check-in, to no fault of theirs an Kerrise helped us solve it quickly and was incredibly accommodating while we worked things out.
- PPPatricia ProctorFeb 20, 20265.0Loved our stay here! I didn't want to leave. The common areas on the first few floors are gorgeous. The ceiling is amazing in the lobby. The Lobby Bar was great. Had a good selection of quality drinks and whiskies. The hot brown was delicious. Room was very comfortable. All the staff were great. I do wish we had a bathtub in our room so I could've luxuriated a little more, but that's nitpicking. Valet had our car ready for checkout before we asked for it. Location is very central. Highly recommend. We will be back our next time in Louisville.
- ACAmber CochranFeb 15, 20265.0This place is absolutely gorgeous!! Hubby and I came into town to watch Gary Owen. We loved the atmosphere and all of the employees. They were so wonderful and sweet. Staying here put us really close to everything within walking distance. The bar at the hotel is phenomenal. I forget her name but the bartender was aaaaamazing! The chef even came out to introduce himself. Top notch service!! You will not be disappointed in anything!!
- ISIsrael SostreFeb 4, 20265.0First time staying here and it was an absolute pleasure! The entire staff was kind, courteous and remained unintrusive during the entire stay. The valet was quick and prompt. As well as room service. Dinning at the restaurant was an enjoyment all of its own. The first time in a long time have I been to a restaurant that still services you a glass of water before taking any food or beverages orders! If you want the original proprietor a.k.a. inventor of the hott brown then it's origin is the only one you need consider. All others are knock off Wana be compared to this perfectly season and absolutely exquisite turkey dinner! It will truly take something other worldly to compete with this signature dish. I've had the hot brown all my life at various places but this is the soul of the meal and should be had before any other imitations or variances on the dish!
- KCkeith chefFeb 3, 20262.0I gave a bonus star for the history of this place. Otherwise, a single star is being generous. My mom always said “if you can’t say something nice don’t say it”, but I don’t listen to her so here goes: the Brown is worn out. Beat down. The heat doesn’t work. The hot water barely works. The bartenders are impressively incompetent. Order straight bourbon. It’s your only safe option. Winner of my worst hotel cocktails of the century. The restaurant is recommended all over media regarding Louisville. Congrats PR team because your food is cheap quality charged at bananas prices. Get your Hot Brown elsewhere. The rooms are so tired. They want to sleep. As a guest… you won’t. Mattress is a rock. Pillows are meatball shaped. Blankets are nonexistent. Heat is nonexistent. But there’s a blower that points straight at the bed and blasts you with cold air all night. The furniture has been beaten to submission by an army of children with hockey sticks. Think you are going to come back to a room that’s been cleaned and the bed made up, keep dreaming. At least you have a nice cold shower to clean up in. The towels are bargain hotel quality and funny small. The hairdryer was apparently chewed by a feral dog. And you and your partner will be sharing a robe because two is one too many for this dump. Shoutout to the Valet guys. You fellas are the only top tier talent. I truly appreciate you. Thanks for everything.
Frequently Asked Questions About The Brown Hotel
Payment Type
The credit card provided is to guarantee your reservation only. This card will be charged a no show fee of one night room and tax if your plans change and you do not cancel your reservation. All major credit cards are accepted as payment at time of check-in. Cash is not accepted at check-in, however, we are happy to accept cash as payment at check-out.
Incidentals
A minimum hold of $40 per day, placed on your credit/debit card, is required for incidental charges.
Taxes
All room rates are subject to applicable taxes at 17.66% per room, per night.
Extras
Rollaway bed fee: $20 per night.
Early Check In, Late Check Out
Check-In Time: 4:00PM
Check-Out Time: 11:00AM
Early check-ins and late check-outs based on availability.
Checking out prior to your confirmed departure date will result in a $50 administration fee and/or forfeiture of any remaining deposit balance.
Cancel/Modify Reservation
To cancel or modify a reservation, please give as a call (502) 583-1234 at or emailreservations@brownhotel.com.
Parking & Shuttle
Self-parking is available at $30 plus tax per night, or if you prefer, valet parking is $36 plus tax per night, Event/Day functions $14 inclusive.
We are pleased to offer our guests complimentary shuttle van service to and from the Louisville International Airport from 6am-11pm. Once you have landed, please call 502-736-2985 for shuttle pick up.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees).
Smoking Policy
We are a smoke-free property.
Meetings & Events
Meetings & Events
Thank you for considering The Brown Hotel for your next meeting. We invite you to complete the following Request for Proposal form and one of our Sales Managers will contact you shortly.
https://www.brownhotel.com/meetings/meetings-request-for-proposal
Kentucky Derby
If you are interested in Derby rates & availability, please contact Ariel Williams directly at (502) 736-2989 ext. 7146 orawilliams@brownhotel.com
What are the check-in and check-out times at The Brown Hotel?
Check-in time is 4:00 PM and check-out time is 11:00 AM. Early check-ins and late check-outs are based on availability.
Does The Brown Hotel offer airport shuttle service?
Yes, The Brown Hotel provides a complimentary shuttle van service to and from Louisville International Airport from 6am to 11pm. Guests can call 502-736-2985 after landing to request pick-up.
Is parking available at The Brown Hotel?
Yes, self-parking is available for $30 plus tax per night, and valet parking is available for $36 plus tax per night. Event/day function parking is $14 inclusive.
Are pets allowed at The Brown Hotel?
Pets are not allowed, but service animals are welcome and exempt from fees.
Does The Brown Hotel provide enhanced cleaning and sanitation?
Yes, the hotel has enhanced cleaning protocols including guest room and food area sanitation, employees trained in cleaning and handwashing, use of disposable flatware, and sanitizer availability.
What dining options are available at The Brown Hotel?
The hotel features two restaurants, including the well-known English Grill and Marketplace Restaurant, offering American and French cuisine, and has a lobby bar and grill for drinks and meals.
Is there a fitness center at The Brown Hotel?
Yes, a fitness center with elliptical machines and free weights is available for free during your stay.
What nearby cultural attractions can I visit around The Brown Hotel?
Nearby attractions include the Louisville Palace, Kentucky Opera, The Brown Theater, Kentucky Shakespeare, and Redline Performing Arts, all within walking distance in downtown Louisville.
How can nearby shops enhance my stay at The Brown Hotel?
Guests can visit the Shop and Gallery at The Brown Hotel for flowers, gifts, fashion accessories, and art, providing a convenient boutique shopping experience right at the hotel.
Are there nearby dining options close to The Brown Hotel for casual meals?
Yes, you can enjoy casual dining at nearby places like J Graham's Cafe and Jimmy John's sandwich shop, both offering American and buffet-style options for a quick and enjoyable meal.
Brand Certified Facts from The Brown Hotel
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Certified March 01, 2026Yext Knowledge Graph
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