Business Details
About
Extended Stay HotelHomewood Suites
Welcome to Homewood Suites by Hilton Louisville Downtown, set in the heart of ‘Derby City.’ Steps from major offices like Humana and UPS, our extended-stay hotel is also a quick stroll to restaurants and the Louisville Riverwalk. Visit the Kentucky Science Center, Louisville Slugger Museum & Bat Factory, KFC Yum! Center, Fourth Street Live!, and the Kentucky Center for the Performing Arts – all within a 5-minute walk from our front door.
Make yourself at home in a spacious suite with plush beds, a living area, ergonomic workspace, and a full kitchen. Link devices to free WiFi and kick back on the sofa watching the 46-inch TV. We’re happy to provide highchairs, playpens, cribs and DVD players to keep kids comfortable.
Start the morning right with a complimentary hot full breakfast and join us every Wednesday for a complimentary evening social. Our Suite Shop® is always open for any cravings or those on-the-go moments. Continue your fitness routine with our indoor pool and state-of-the-art fitness center or head outside to relax on our unique patio. With a boardroom and conference room, our hotel is perfect for your Louisville, KY meeting.
Location
Homewood Suites by Hilton Louisville Downtown
635 West Market Street, Louisville, KY
40202, United States
Hours
Reviews
4.5
815 reviews
5 stars
568
4 stars
159
3 stars
40
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Tierra Foster and Richard for their exceptional service.
Cleanliness
Overall, guests found the rooms to be clean and well-maintained, although some reported issues with cleanliness in specific areas.
Breakfast Quality
Feedback on breakfast was mixed; while some enjoyed it, others found it lacking in variety and quality.
Parking Issues
Several reviews mentioned the high cost and inconvenience of parking, with some feeling unsafe in the parking garage.
Customer Service Concerns
There were multiple reports of poor customer service experiences, particularly at the front desk, which negatively impacted guests' stays.
- AHAnnette HDec 31, 20254.0This was a very nice hotel with a nice location and great price. Loved the layout of the room. There was a slight draft coming from the windows but overall a very nice room. Staff were very friendly and the location was close enough to many venues.
- GGGregDec 21, 20255.0Enjoyed our stay.. rooms clean. Nice breakfast
- SSS Chester (SChester)Dec 20, 20255.0The only thing they can improve on in their breakfast. It's really off putting. It's like left overs from dinner food. Lemon pepper potatoes and kielbasa sausage. Very unappealing. Very limited options.
- JLJeremy lindseyDec 11, 20255.0The hotel is good enough. No complaints. The locations pretty good. Lots of restaurants nearby. Normally, not worth writing a review over. But I think good employees should get recognized. Lase has been awesome. Always a smile. Always professional. Always helpful. And seems as if he actually enjoys helping guests. The epitome of what the hospitality industry should be.
- ARAnna RodriguezNov 25, 20251.0The property location is wonderful — safe, walkable, and the building itself appears recently updated and aesthetically pleasing. However, to my absolute horror, when I pulled out the couch to get my children settled for bed, there were moving insects in the pullout mattress… and not just one. I immediately called downstairs and was given a new room, but when I went to the front desk, there was no one there except security. No one followed up with me at any point, despite the seriousness of finding bugs where my children were supposed to sleep. The next morning, we left first thing. When I tried addressing this with management afterward, the experience only became more frustrating. I have photos and videos clearly showing the insects, yet the general manager, Melissa Caldwell, made it seem as if the bugs — including one clearly moving — were somehow nonexistent. She also stated that pest control came in and claimed there were no insects, dismissing all the evidence I provided. Melissa implied that there was no reason for a refund because I was “given another room.” Had the room been checked properly before my check-in, you better believe I would’ve asked for a refund immediately and left. But I was not about to pack up my belongings and leave the property close to midnight with a three- and six-year-old. I remained respectful, didn’t cause a scene, and simply walked away with a terrible experience. My belongings are now sealed in storage to ensure nothing came home with us. The lack of accountability over something so serious is deeply disappointing.
Frequently Asked Questions About Homewood Suites by Hilton Louisville Downtown
What types of pet accommodations does Homewood Suites by Hilton Louisville Downtown offer?
Pets, including cats and dogs, are welcome at Homewood Suites by Hilton Louisville Downtown.
Is breakfast included during the stay at Homewood Suites by Hilton Louisville Downtown?
Yes, a complimentary hot full breakfast is available for all guests.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available throughout public areas of the hotel.
Are there fitness and swimming facilities at the hotel?
Yes, the hotel offers a fitness center and two indoor pools at no extra cost.
What are the check-in and check-out times at the hotel?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
Is parking available for guests at Homewood Suites by Hilton Louisville Downtown?
Yes, both self-parking and valet parking options are available for guests.
Are the hotel facilities accessible to guests with mobility needs?
Yes, the hotel features accessible parking, elevators, and is mobility accessible throughout its premises.
What dining options are available nearby the hotel?
Guests can enjoy nearby dining at places like The Misfit Lou, Mussel & Burger Bar Downtown, St. Charles Exchange, and Gavi's Restaurant, all within walking distance.
What are some nearby entertainment and cultural attractions guests can visit?
Nearby attractions include the Kentucky Science Center, Louisville Slugger Museum & Bat Factory, KFC Yum! Center, Fourth Street Live!, Kentucky Center for the Performing Arts, and the West Main Historic District.
Are there any nearby legal or financial services close to the hotel?
Several legal offices such as Levy Law Office, Sam Nicholson Law Office, and others are nearby, as well as financial institutions like Republic Plaza and Republic Bank.