Business Details
About
HotelExtended Stay Hotel
Daily Mandatory Charge includes: Tourism Improvement District (TID) Fee.
Stay a while at our Home2 Suites by Hilton Louisville Downtown NuLu hotel. Within steps of the Louisville Hospital Complex, we combine the old and new, providing great amenities in unique surroundings. Walk to NuLu, known for art galleries, boutique shopping and unique dining.
Each morning of your stay will bring a new breakfast combination. Mix and match your favorite breakfast, choosing from a variety of cereals, artisan breakfast sandwiches, waffles, hot cereals, yogurt and assorted toppings, for over 400 possibilities. Every room in our all-suite hotel is customizable to your needs with moveable furniture, a full kitchen, sofa bed, free WiFi and an HDTV with premium channels. Choose a one bedroom suite for more space, two TVs and dining table with chairs.
Multi-task like a pro at the Spin2 Cycle, when you run on the treadmill while running a load of wash. When you need to finish a project, use the 24-hour business center with free WiFi and printing. Stop by the 24-hour Home2Mkt for a snack and any forgotten travel essentials. Plan an event in our 750 sq. ft. of space for up to 35 people, a great choice for small weddings, reunions and team training sessions.
Location
Home2 Suites by Hilton Louisville Downtown NuLu
240 South Hancock Street, Louisville, KY
40202, United States
Hours
Reviews
4.0
777 reviews
5 stars
422
4 stars
154
3 stars
67
2 stars
52
1 star
82
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members, like Anthony and Baxter, received praise for their friendliness and helpfulness, others, particularly Vanessa, were criticized for being unprofessional and dismissive.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including hair in showers, dirty bathrooms, and unsanitary conditions in rooms.
Breakfast Quality
The breakfast offerings were frequently described as inadequate, with many guests reporting that food items were missing or of poor quality.
Room Conditions
Guests reported various issues with room conditions, including malfunctioning air conditioning, dirty linens, and general disrepair.
Parking Concerns
Parking was a common complaint, with guests noting high fees and safety concerns regarding the parking area.
- BBBeeOct 6, 20251.0hmmm…. the only positives i have to say is about Anthony and baxter.. they’re great.. Very nice and accommodating.. Vanessa on second shift isn’t very friendly at all when i voiced my complaint to her about noise coming from the room above me she acted as if she didn’t care.. she also had her child running around the lobby screaming and playing.. Unprofessional. The rooms are fine.. the acs in the room are a hit and miss upon checkin i had to move rooms due to the ac not working in the first room.. that was annoying.. We get to the second room an there’s issues yet again… hair in shower, floor, dishwasher smelled as if you put plastic in a microwave.. Jeremy on first shift had the same attitude as vanessa on 2nd shift.. I stay in hotels often and this location was by far the worse… couldn’t use the pool due to kids being in it all day.. with not a parent in sight.. So if you’re staying during the weekend there’s basically no pool.. oh and the breakfast is… lol… stay home or book elsewhere. Housekeeping takes forever.. they’re loud, not friendly and act as if you aren’t talking to them.. i’ll never stay here again. I hope Anthony gets away from this place….
- XSXavier SmithOct 6, 20251.0First and foremost before I get to all the bad things about this hotel let me start off by saying Anthony/ Baxter at the front desk was the best person at this hotel, please give him the credit he deserves, now that’s out the way let’s start with this pitiful hotel, The front desk lady did not care about our complaints.. we wanted to swim but the pool was filled with KIDS all day, loud kids at that! it was very noisy our whole stay, this was definitely a hotel i will not be staying at ever again!! it was hair all in the bathrooms and on our beds, 0/10 would NEVER recommend!
- DRDavid ReynoldsSep 29, 20255.0Excellent accommodations and about the best front desk you could ask for. Great job.
- DSDoug SargentSep 21, 20254.0Parking a truck and trailer was tricky here.
- MMMichelleSep 19, 20251.0Bed bugs in room, mold in shower & ac/heat vent Breakfast was horrible & definitely not up to code Mr Brooks, the GM of this location, has not responded in 5 business days to an email with issues and photos. Hilton is escalating it but we would NEVER recommend this location. It’s disgusting, unsanitary & unsafe DO NOT STAY HERE!!!!
Frequently Asked Questions About Home2 Suites by Hilton Louisville Downtown NuLu
What are the check-in and check-out times at Home2 Suites by Hilton Louisville Downtown NuLu?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is breakfast included at Home2 Suites by Hilton Louisville Downtown NuLu?
Yes, free breakfast is available each morning with a variety of options.
Does Home2 Suites by Hilton Louisville Downtown NuLu allow pets?
Yes, both cats and dogs are welcome at the hotel.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center available to guests.
Does the hotel provide accessible features for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an accessible elevator.
Is parking available for guests at Home2 Suites by Hilton Louisville Downtown NuLu?
Yes, self-parking is available for guests at the hotel.
What amenities does the hotel offer in terms of pools?
The hotel has indoor pools but does not have outdoor pools or a hot tub.
What nearby dining options are available around Home2 Suites by Hilton Louisville Downtown NuLu?
Nearby dining options include The Seafood Lady for American seafood, Sweets by Millie bakery, ChurchKey Louisville for Cajun and Creole cuisine, The Last Refuge bar and pub, and Sake a Go Go restaurant.
What nearby attractions can guests visit near Home2 Suites by Hilton Louisville Downtown NuLu?
Guests can explore NuLu's art galleries such as Zephyr Gallery, unique boutique shopping, and landmarks like 310 at NuLu, which is a notable historical building.
Are there nearby services useful for guests staying at the hotel?
Yes, nearby services include Amy African Hair Braiding and TRIM NuLu hair salons, Skidaddles Child Care for preschool, Signature Mobile Notary for legal documents, and nearby property management services such as Clarksdale Property Management and Liberty Green.