Holiday Inn Express & Suites Louisville Downtown by IHG

Reviews

• JA

  Javiera AL

  Dec 31, 2025
  1.0
  This hotel was a complete nightmare. The walls are so thin that I could hear the TV from the room next door as if it were playing inside my own room. Every sound, every word. No soundproofing at all. As a result, I didn’t sleep at all. Not a minute. If you’re traveling and need rest, this place will do the opposite. A hotel’s most basic job is to let you sleep, and this one fails miserably. For a Holiday Inn Express, this was shockingly bad. I do not recommend this hotel to anyone. I’ve stayed in roadside motels with better noise insulation. Never again.
• TC

  Traci Canby

  Dec 16, 2025
  4.0
  Decent stay for the price. The beds are comfortable and it was clean. Breakfast was actually pretty good!
• AS

  Anthony Sewell

  Dec 15, 2025
  1.0
  I am extremely displeased with this location. I was charged for a room that I never stayed in. There was no parking for a large bus, and I was promised to not be charged since my vehicle was unable to be parked. Unfortunately, I was still charged the full amount and never even stepped foot inside of the building. If this is policy, I understand, but it’s more disheartening that the manager would lie and say that I would not be charged. Extremely unprofessional! 0 stars if possible
• LW

  Linda Wendt

  Dec 7, 2025
  5.0
  Loved the shower! The subway tiles, no stepping into a bath tub, the curved shower door was awesome, high shower head, no bumping your head on it. Free breakfast was decent...a variety. The coffee wasn't awful.
• CB

  Caleb Banton

  Nov 17, 2025
  1.0
  I never got to stay at this hotel. I was sent here from the Holiday inn across the river where I found bedbugs. They didn't have any other rooms available so they called this hotel and gave me the necessary walk papers to go here and they were going to pay for my room. Upon walking in to this hotel I was greeted by a lady at the desk. I gave her the walk papers (see below, the name on the papers has been marked out for privacy reasons as she was not connected to this hotel.) and she looked like she was handed a copy of one of Einstein's equations. She proceeded to call her manager, and then told me she wouldn't accept them because my name was on the room so I had to pay. I had called ahead when room searching and this hotel made me put my information on the room to hold it while the first hotel called to set up the transfer. So yes, my info was on the room, but that was only so they wouldn't give it away during the time it took me to travel from one hotel to the other. The front desk worker kept saying "No cause since your card information is on the room, you have to pay" I tried to tell her they only made me do that temporarily to complete the reservation since rooms were in high demand, but she was like talking to a brick wall. She finally asked me to call the original hotel to ask them what she was supposed to do. I did as requested and the gentleman who picked up was very kind. He was only slightly familiar with my situation because it happened as he was coming on shift, so he didn't handle it. He still was willing to give his best shot to help me. He asked me to put him on speaker phone so he could talk the other lady through the process. She immediately began to argue with him. Unprofessionally and loudly. He stay calm but she persisted in escalating the situation. She said "Now he's lyin!" "Go on and hang up cause I ain't listening to him no more, he's just lyin." She proceeded to yell at him and at me and to use profanities. I ultimately decided to take my business elsewhere. I spent the next 2 hours searching for a hotel and finally had to drive 45 minutes to get there. This woman was more than just unprofessional, she was loud, obnoxious, and belligerent. She was rude and disrespectful to me and to the gentleman from the other hotel who was just attempting to resolve my situation. At the end of her hissy fit, I just asked that she not charge my card and that she cancel my reservation. She even struggled with that. She claimed to have been there for a year, but honestly I'm not sure she knew anything about her job. She asked me to call HER OWN hotel back to cancel my reservation. I did and they promptly told me she was the only one who could cancel the reservation. Overall it was possibly the worst customer experience I've ever had at a place of business. She failed at her job, her management failed in hiring her, and I would strongly suggest you take your business elsewhere. If you come here, you will be yelled at, cussed out, and run off. There were multiple other people in the lobby at the time, one family even stating "This place has been a nightmare since we arrived." Overall she single handedly ruined IHG hotels for me. Take your business elsewhere, this place is terrible.

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