Brand Certified
Holiday Inn Express Louisville Northeast by IHG
4.1(712 reviews)
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
Business Details
3711 Chamberlain Lane, Louisville, KY
40241, United States
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
(502) 814-0004
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
https://www.ihg.com/holidayinnexpress/hotels/us/en/louisville/sdfwr/hoteldetail
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
About
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to Holiday Inn Express Louisville Northeast. We’re proud to offer you the best in comfort, service, and amenities. Our spacious guest rooms feature 55” flat-panel TVs, top-of-the-line Sealy® mattresses for a truly restful night’s sleep, and the convenience of a microwave and refrigerator in every room. Enjoy a variety of on-site amenities, including a hot complimentary breakfast, a large indoor swimming pool, a business center, free guest laundry, and both wired and wireless internet access. Ideally Located for Business or Leisure. Situated in Louisville’s Northeast corridor, our hotel is close to a variety of attractions and key businesses. We’re less than a mile from the Ford Truck Plant and just minutes from Eastpoint Business Park, Paddock Shops with over 50 stores and restaurants, Cabela’s, E.P. Tom Sawyer Park, and the University of Louisville’s Shelby Campus. You’re also just 20 minutes from Louisville International Airport, Downtown Louisville, and the Kentucky Fair & Expo Center. Explore Louisville. During your stay, take time to visit some of the city's most popular attractions, including Churchill Downs and the Kentucky Derby Museum, the Louisville Slugger Museum & Factory, Fourth Street Live! Dining and Entertainment District, the Louisville Zoo, and the scenic Waterfront Park. We look forward to welcoming you to the Holiday Inn Express Louisville Northeast, where comfort meets convenience.
Location
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
Holiday Inn Express Louisville Northeast by IHG
3711 Chamberlain Lane, Louisville, KY
40241, United States
Hours
Certified by Holiday Inn Express Louisville Northeast by IHG • Mar 01, 2026
Reviews
4.1
712 reviews
5 stars
411
4 stars
156
3 stars
52
2 stars
23
1 star
70
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with dirty rooms and unsanitary conditions, including trash not being emptied and bugs in rooms.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude interactions, particularly with management.
Breakfast Quality
Several reviews mentioned dissatisfaction with the breakfast options, including items being unavailable or of poor quality.
Safety Concerns
Multiple customers raised safety issues, including dangerous conditions like live wires and a broken pool heater.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about the staff's friendliness and the overall comfort of the stay.
- AMAnt Man5 days ago4.0Was ok. Get your elevator inspected, it's out of date.
- SSSara Shaw5 days ago2.0Dirty - trash stacked up on 2 nd floor by ice machine for 2 days - smelled so bad Do not provide coffee but have coffee machines in room. House keeping came in to empty trash, but nothing else - was there for 3 nights. Rooms are very dark- blinds are ripped AWFUL !
- CSCurt StricklandFeb 3, 20261.0Breakfast was very poor. They advertise having bacon but they don't serve it. Pancakes were horrible and had to be cut with a knife, no biscuits and gravy.
- DMDaniel MilliganDec 2, 20251.0If you are seeking a hotel stay, please refrain from booking this establishment. Upon discovering bugs in your room, you should request a room change. However, if the hotel does not have the same room available, they will ask you to leave immediately. This situation provided us with only 30 minutes to pack our belongings. As an avid business traveler, this is unacceptable. The manager’s behavior was extremely rude and unprofessional. Further research revealed that she has a history of mismanaging hotels and then switching to different hotel chains. I strongly advise you to find a different IHG hotel instead of staying here.
- MTMeShell TyNov 30, 20251.0DANGEROUS! Live wires and a sharp dryer vent left beside the ice machine! Fire alarm at 11pm. Everyone go outside in the cold. The printer doesn't work with their slow "business center". However, the printer is there for some reason. The gentleman at the front desk offered for me to email the documents and he would print it. That was kind. The USB plugs beside the bed are shoved in so far that you cannot use them! No coffee in the rooms because "they have new machines in the lobby". I was on the 3rd floor with a 5 year old. The pool was nasty and cloudy, so my daughter did not get to go swimming. That was one of the reasons we picked this hotel. She was bummed. Pictures included (for all of it). Horrible hotel, dangerous, and inconvenient.
Brand Certified Facts from Holiday Inn Express Louisville Northeast by IHG
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Certified March 01, 2026Yext Knowledge Graph
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