Business Details
About
Hotel
Our Louisville Northeast hotel is located adjacent to Olympia Park Plaza and the Paddock Shops for convenience of dining and shopping and short 15 minutes drive from downtown Loiusville. Enjoy onsite restaurant and bar, indoor heated pool and whirlpool, fitness center and business center.
Location
Hilton Garden Inn Louisville Northeast
9850 Park Plaza Avenue, Louisville, KY
40241, United States
Hours
Reviews
4.3
862 reviews
5 stars
510
4 stars
223
3 stars
62
2 stars
34
1 star
33
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms were generally clean and well-maintained.
Staff Service
The staff received positive feedback for being friendly, helpful, and accommodating, although there were some reports of unprofessional behavior.
Comfort Issues
Several guests reported discomfort with the beds, describing them as hard or having issues like noise and cleanliness.
Breakfast Quality
The breakfast was frequently mentioned as overpriced and not meeting expectations, with some guests expressing disappointment in the quality.
Location
The hotel is well-located near shopping and dining options, which was appreciated by many guests.
- RWRich WashburnNov 16, 20255.0Nice room, close to restaurants and shopping
- CKCaysi KirbyNov 7, 20253.0The people that work there are great. Front desk, kitchen, etc. The housekeeping needs to check the soaps in the shower. I didn't have enough soap for my shower and we had 2 other people that needed to shower. Everything else was super clean and nice in the room, and I assume everyone hates adding soaps because they have those stupid hanging liquid soaps in the shower. We didn't realize breakfast wasn't free for guests. There was a sign, but no one ever mentioned it, and we assumed it was free for guests and the prices were for people coming to eat. The hotel is really close to really nice neighborhoods and in walking distance from a lot of other places. It was very weird, but we paid...of course. I definitely recommend going somewhere else for breakfast. The food wasn't very good, and they charge $15 for buffet, $4 for a toddler's bowl of cereal, and $4 for cream cheese bagel. Just so ya know.
- JTJamie TealeOct 13, 20255.0Clean, quiet, comfortable hotel!
- MWmike WOct 13, 20255.0Nice hotel in a beautiful area with all the shops you could ever need well from a man's POV. Would definitely come back to area, but here for work now
- YYYoman YonjanOct 12, 20255.0I really like the way Shelby treated me. She is very humble and know how know to treat guest well. Definitely coming back again. Room is clean and top notch service. Highly recommended.
Frequently Asked Questions About Hilton Garden Inn Louisville Northeast
What types of accessibility features does Hilton Garden Inn Louisville Northeast offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is parking available at the hotel and is there a fee?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Hilton Garden Inn Louisville Northeast?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available within the hotel?
The hotel has two onsite restaurants and a bar, and offers room service.
Does the hotel provide WiFi and is there a cost?
WiFi is available for free in public areas, including a public internet terminal.
What recreational facilities does the hotel have?
Guests can enjoy an indoor heated pool, whirlpool, and a free fitness center.
What are the check-in and check-out times at the hotel?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
Are there any nearby parks where guests can spend time outdoors?
Yes, Louisville Waterfront Park is nearby, offering a great place for outdoor activities and relaxation before or after your stay.
What dining options are near Hilton Garden Inn Louisville Northeast for guests wanting to explore local cuisine?
Nearby restaurants include Stoney River Steakhouse and Grill, which offers seafood and steak, and Noodles & Company, known for noodles and salads, perfect for guests looking to try local dining.
What shopping options are available near the hotel for guests interested in retail therapy?
Guests can visit nearby shopping destinations like The Paddock Shops area, with stores such as Bath & Body Works, Ulta Beauty, and Barnes & Noble, providing a variety of shopping experiences.