Business Details
About
HotelHilton
Our Louisville Northeast hotel is located adjacent to Olympia Park Plaza and the Paddock Shops for convenience of dining and shopping and short 15 minutes drive from downtown Loiusville. Enjoy onsite restaurant and bar, indoor heated pool and whirlpool, fitness center and business center.
Location
Hilton Garden Inn Louisville Northeast
9850 Park Plaza Avenue, Louisville, KY
40241, United States
Hours
Reviews
4.3
871 reviews
5 stars
516
4 stars
224
3 stars
62
2 stars
35
1 star
34
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for being friendly, helpful, and accommodating, although some reviews mentioned instances of poor customer service.
Comfort Issues
Several guests reported discomfort due to worn mattresses and noise disturbances, impacting their overall sleep quality.
Breakfast Experience
Many guests found the breakfast options overpriced and not up to expectations, with some expressing disappointment over the lack of complimentary breakfast.
Location
The hotel is well-located near shopping and dining options, which was frequently highlighted as a positive aspect of the stay.
- CSChris SmallwoodJan 4, 20262.0Had to switch rooms because there was a giant stain on the duvet when we walked into the first room. The shower was not waterproof and leaked all over the bathroom. The mattress and pillows were incredibly uncomfortable. I've stayed here three or four times and I think it gets worse every time. Won't be back, unfortunately.
- JBJohanna BananaDec 21, 20255.0Little old, but was great.
- TMTara McGuireDec 7, 20251.0The location is super nice. The meeting rooms are nice, and the cost is nice for the area. It’s clean. However, the mattresses are worn out! At 120 lbs I lay on the mattress on both sides and in the middle trying to find a decent spot, it sinks down to what should be box springs but is actually an awkward hard box underneath. The heating units were partly replaced it looks like many years ago leaving a very old unit on the wall that creaks along all night long and an older kinda beat up thermostat that appeared to be off by at least 5-8 degrees as it was like it just couldn’t heat my room (I keep my house at 63 in the winter, so not hard to keep things warm enough for me). It’s clean and accessible, but it’s sadly gotten kinda run down since I last stayed here 6-7 years ago or more. Stay at another local similarly priced newer hotel, it’s too noisy and run down to sleep well at.
- RHRandall HurtDec 3, 20254.0Great place to stay lots of nice places to shop eat and it’s close to the hospital if you need to stay overnight for that. One of the beds did have a pretty loose headboard. I thought that was a little weird. Also we got up early to go to the hospital and they hadn’t plowed the sidewalks or the parking lot yet but I did notice that all the other ones on the way out was already plowed so I guess my advice would be to get the people plowing out there early
- PPPeteNov 25, 20255.0Nice, clean hotel right off of 71. Friendly staff and plenty of parking. Reasonably priced as well.
Frequently Asked Questions About Hilton Garden Inn Louisville Northeast
What types of accessibility features does Hilton Garden Inn Louisville Northeast offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is parking available at the hotel and is there a fee?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Hilton Garden Inn Louisville Northeast?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available within the hotel?
The hotel has two onsite restaurants and a bar, and offers room service.
Does the hotel provide WiFi and is there a cost?
WiFi is available for free in public areas, including a public internet terminal.
What recreational facilities does the hotel have?
Guests can enjoy an indoor heated pool, whirlpool, and a free fitness center.
What are the check-in and check-out times at the hotel?
Check-in begins at 4:00 PM and check-out is at 11:00 AM.
Are there any nearby parks where guests can spend time outdoors?
Yes, Louisville Waterfront Park is nearby, offering a great place for outdoor activities and relaxation before or after your stay.
What dining options are near Hilton Garden Inn Louisville Northeast for guests wanting to explore local cuisine?
Nearby restaurants include Stoney River Steakhouse and Grill, which offers seafood and steak, and Noodles & Company, known for noodles and salads, perfect for guests looking to try local dining.
What shopping options are available near the hotel for guests interested in retail therapy?
Guests can visit nearby shopping destinations like The Paddock Shops area, with stores such as Bath & Body Works, Ulta Beauty, and Barnes & Noble, providing a variety of shopping experiences.