Business Details
About
HotelHilton Garden Inn
Daily Mandatory Charge includes: TID Fee.
Welcome to Hilton Garden Inn at St. Matthews Mall. Ideally located just steps from the mall, our brand new, KY hotel is just 15 minutes from downtown Louisville and Louisville International Airport. Explore the variety of shops and restaurants within walking distance or visit local attractions such as the Churchill Downs Racetrack. The Kentucky Exposition Center is also easily accessible from the hotel.
You'll feel right at home in a stylish guest room or suite. Each spacious room at this St. Matthews hotel features modern amenities including an HDTV, microwave and mini-fridge. Complimentary WiFi access is available throughout the hotel and we offer a fitness center and indoor pool.
Breakfast and dinner are served daily in the Great American Grille. Evening room service is also available and our 24-hour Pavilion Pantry offers a great selection of snacks, sundries and more. If you're here on business, we offer flexible meeting space for events with up to 330 people and a 24-hour business center.
Location
Hilton Garden Inn Louisville Mall of St. Matthews
400 Sherburn Lane, Louisville, KY
40207, United States
Hours
Reviews
4.4
839 reviews
5 stars
566
4 stars
167
3 stars
33
2 stars
28
1 star
45
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most guests found the hotel clean and well-maintained, although some reported issues with dirty rooms and bathrooms.
Staff Service
While many reviews praised the friendly and helpful staff, there were several complaints about unprofessional behavior and poor customer service.
Breakfast Quality
Numerous guests expressed dissatisfaction with the breakfast options, citing high prices and poor quality.
Facilities Issues
Several reviews mentioned problems with the elevators, parking fees, and other amenities not functioning properly.
Location
The hotel is well-located near shopping and dining options, which was frequently highlighted as a positive aspect.
- DWDerek WoodJan 6, 20261.0Pool was closed during my stay was Ridiculous! Kind of a low rent atmosphere for st. mathews area.
- DSDestin SwopeJan 3, 20265.0Jared is such a wonderful host/front desk agent. He went above and beyond making recommendations for activities and restaurants as well as making sure I got my all too important coffee! The room was nice and clean and the pool was warm and operational. The location is excellent and you’re less than 1 minute from a huge assortment of things to do! Highly recommend staying here if you’re in the area.
- SKsalma koubaaDec 27, 20255.0Great hotel with an excellent location close to the malls. The customer service is friendly and welcoming, and the property is very clean and well maintained. I had a comfortable stay and would definitely recommend it.
- GSGreg ShawNov 9, 20253.0Tubs are very slippery
- TDTravis DuncanOct 29, 20255.0Clean, quiet, courteous staff.
Frequently Asked Questions About Hilton Garden Inn Louisville Mall of St. Matthews
What are the check-in and check-out times at Hilton Garden Inn Louisville Mall of St. Matthews?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Hilton Garden Inn Louisville Mall of St. Matthews offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel, including public areas and a public internet terminal.
Are pets allowed at Hilton Garden Inn Louisville Mall of St. Matthews?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at Hilton Garden Inn Louisville Mall of St. Matthews?
The hotel features one restaurant, the Great American Grille, serving breakfast and dinner daily, as well as a 24-hour Pavilion Pantry for snacks and sundries.
Is there parking available at the Hilton Garden Inn Louisville Mall of St. Matthews?
Yes, both parking and self-parking are available at the hotel.
What accessibility features does Hilton Garden Inn Louisville Mall of St. Matthews provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are fitness facilities available to hotel guests?
Yes, the hotel has a free fitness center and an indoor pool available for guests.
Can you tell me about nearby fitness centers close to the hotel?
LA Fitness and Esporta Fitness gyms are located nearby, providing additional workout options for guests.
What shopping options are near Hilton Garden Inn Louisville Mall of St. Matthews?
Guests can visit nearby stores like Whole Foods Market, Marshalls, Dillard's, JOANN Fabric and Craft Stores, and Merridian Home Furnishings for a variety of shopping needs.
Are there any entertainment or dining venues close to the hotel for guests to explore?
Yes, nearby you will find Cinemark Mall St. Matthews and XD cinema, Genji Sushi Louisville restaurant, Buffalo Wild Wings bar and restaurant, Jason's Deli, and Juiceville smoothie and juice bar.