Business Details
About
HotelHilton
Daily Mandatory Charge includes: 1.5% Tourism Improvement District Fee. Ideally located in the heart of Downtown Louisville, Kentucky, this welcoming hotel is adjacent to the Mercury Ballroom, Palace Theatre and Fourth Street Live, just a short walk from The KFC Yum! Center, numerous restaurants and the Kentucky International Convention Center. Visit popular tourist attractions nearby, including Whiskey Row, Museum Row, Louisville Slugger Field, the Kentucky Fair and Exposition Center and Churchill Downs.
Stylish and spacious, all of our guest rooms and suites feature modern amenities to help you relax and stay productive. Check emails with complimentary WiFi, work in comfort at the large desk with ergonomic chair and adjustable lighting, and browse channels on the 32-inch LCD flat-screen TV. A refrigerator, microwave and coffee maker are also included to help you feel at home.
Relax on the 8th floor in the stylish ROOFTOP restaurant and bar, serving breakfast and dinner daily. Sip cocktails as you admire wonderful city views before experiencing the colorful nightlife of Louisville, KY. Maintain your exercise routine with brand new contemporary cardio and weights equipment in the complimentary fitness center.
Location
Hilton Garden Inn Louisville Downtown
350 West Chestnut Street, Louisville, KY
40202, United States
Hours
Reviews
4.2
1,487 reviews
5 stars
842
4 stars
350
3 stars
123
2 stars
60
1 star
112
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted the friendliness and helpfulness of staff members, particularly Kevin, who received multiple commendations for his exceptional service.
Room Quality
Guests reported issues with room cleanliness, outdated furnishings, and maintenance problems, including noise disturbances and malfunctioning amenities.
Location
The hotel is praised for its convenient downtown location, close to various attractions, but some guests expressed concerns about the surrounding area being sketchy.
Customer Service Issues
Several customers experienced poor service, particularly at the front desk and during check-in, with complaints about unhelpful staff and unresolved billing issues.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and the service lacking.
- KSKeyser SozeJan 6, 20261.0Place is a dump...Bedbugs everywhere and saw a few roaches...For the money you should expect more... Definitely not good enough for our Leos
- LClara christounDec 30, 20252.0Not a good experience. Unsafe area, queen beds were a double and very hard. TV didn't work even with a service call. Check out person not understanding nor any discount applied. Had to pay $25+ to park. I'm a Hilton member but would not stay there again.
- JHJesse HarperDec 11, 20255.0The Hilton Garden Inn is very convenient to countless venues, restaurants, and shops. The hotel is very easy to get into and out of. Every staff member I encountered was very kind and courteous, and very helpful for anything I needed. The room was very well furnished and has every modern amenity you could want.
- FAFayez AlnaberDec 10, 20251.0I’ve never had such a terrible experience with customer service at a hotel. I stayed at Hilton Garden Inn Louisville Downtown in early December 2025, and I’ve been trying to get a receipt for my stay. I had to call three times because the front desk kept hanging up on me—twice—while I was still talking. To make things worse, they charged me twice because they “forgot” to check me in on the first night. Now I’m just trying to get my receipts, and the lady at the reception unhelpful, and kept ending the call in my face. This is completely unacceptable for a Hilton hotel. Not recommended at all. I will never stay here again.
- CHCindy H.Dec 7, 20251.0What are you gonna do if the Hilton website, customer service, and google are NOT TRUSTWORTHY anymore????? LIARS. STAY AWAY if you are planning on being your CAT with you. I booked this hotel through a third party agency because they said they allow dogs and cats. I also called the number google provided twice to double check. They connected me to the reservation line. Both of the agents said they called the front desk for me and checked that CATS ARE ALLOWED with $75 fee. The second agent also said she did let the front desk know we will be check in between 1am-2am. We triple checked everything and confirmed the reservation before we began driving. We arrived the hotel about 1:30am. The front desk lady said they only allow dogs NO CATS. I showed her the Hilton website policy. She said the WEBSITE IS OUTDATED. Her manager said no cats. It feels RIDICULOUS. We asked her to reach out to her manager, but she said the manager was not answering. I asked her to write down a note as a prove that she refuses to let us stay because of the policy her manager stated. She REFUSED. It was late, we still have long hours to drive next day. It was extremely FRUSTRATING and HELPLESS.
Frequently Asked Questions About Hilton Garden Inn Louisville Downtown
What accessibility features does Hilton Garden Inn Louisville Downtown offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is there complimentary WiFi available at the hotel?
Yes, Hilton Garden Inn Louisville Downtown provides free WiFi in public areas along with public internet terminals.
Are pets allowed at Hilton Garden Inn Louisville Downtown?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
What dining options are available on-site at the hotel?
The hotel features two restaurants including the ROOFTOP restaurant and bar which serves breakfast and dinner daily, offering city views and cocktails.
Does the hotel offer any fitness or wellness facilities?
Yes, the hotel has a complimentary fitness center with contemporary cardio and weights equipment available for guests.
Is airport transportation available at Hilton Garden Inn Louisville Downtown?
The hotel offers a free airport shuttle service to guests for convenient transportation to and from the airport.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM at Hilton Garden Inn Louisville Downtown.
Are there meeting facilities available for business events?
Yes, the hotel has 2 meeting rooms and a business center available to accommodate business events and conferences.
What nearby attractions can guests visit around the hotel?
Guests can explore nearby attractions such as the Mercury Ballroom, Palace Theatre, Fourth Street Live, The KFC Yum! Center, Kentucky International Convention Center, Whiskey Row, Museum Row, Louisville Slugger Field, Kentucky Fair and Exposition Center, and Churchill Downs.
Are there any popular nearby dining and entertainment spots guests should check out?
Yes, guests can enjoy American cuisine and drinks at nearby places like Ei8ht Up, 8UP Elevated Drinkery & Kitchen, and 3 Broomsticks Bar, all within walking distance.
How can nearby music venues enhance a guest's stay?
The nearby Mercury Ballroom and Q 103.1 radio station offer live music and entertainment options, providing guests with cultural and nightlife experiences just steps from the hotel.