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Find Comfort and Convenience in Louisville, KY
Experience comfort and convenience at Candlewood Suites Louisville Airport, distinguished with multiple Torchbearer Awards for unparalleled quality and excellence. Whether you're planning an extended stay or a brief getaway, our Louisville, KY hotel offers suites well tailored to suit every need.
Conveniently located near major corporations including GE, Ford, UPS, Yum, Humana, and Brown-Forman, as well as the Kentucky International Convention Center, our hotel is ideal for business travelers. The University of Louisville, Norton Audubon, Jewish Hospitals, and the Air National Guard are also nearby.
For those in for leisure, our hotel provides easy access to top Louisville attractions like the Kentucky Kingdom and the Louisville Zoo, both just minutes away. Admire art at the Speed Art Museum or feel the excitement of thoroughbred racing at Churchill Downs.
Make yourself at home at our pet-friendly hotel; enjoy complimentary Wi-Fi, plush bedding, 24-hour access to our Fitness and Business Centers, and convenient amenities like free laundry facilities. Whether you prefer a quiet evening with our free DVD library or socializing in our gazebo grill area, every moment at Candlewood Suites promises comfort and relaxation.
Location
Candlewood Suites Louisville Airport by IHG
1367 Gardiner Lane, Louisville, KY
40213, United States
Hours
Reviews
3.9
379 reviews
5 stars
176
4 stars
90
3 stars
51
2 stars
16
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported rude and dismissive behavior, particularly during check-in and when addressing issues.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and pest issues, which detracted from the overall experience.
Room Quality
Guests had mixed experiences with room quality, with some appreciating the spaciousness and amenities, while others reported issues like uncomfortable beds and broken appliances.
Customer Service
There were numerous complaints about poor customer service, including unresponsive management, billing issues, and lack of follow-up on guest concerns.
Location and Value
The hotel was noted for its convenient location and reasonable pricing, but many felt that the quality did not match the cost, especially during peak events.
- OLolga longNov 4, 20253.0We booked our rooms late while we were attending a heartscape expo. So, our hotel choices were limited so we selected this hotel. It is old and run-down. The rooms were very worn and beat-up. The towels were small and worn. The front desk employees were not eager to assist and seemed put out by any request for assistance. The bed was comfortable but the coffee pot was broken. The room layout was ideal for getting work done and the living room area for winding down after work.
- KHKent HurleyOct 20, 20255.0Front desk staff did their job well and they were very friendly. Great location.
- SPSkyla! PatrickOct 16, 20255.0My stay was incredible, the staff was great and my room was clean I got there at night from a long trip and just wanted to rest, the check-in was fast, they were super kind and understanding
- ASAllison StricklandSep 15, 20251.0This was one of the dirtiest hotels I’ve stayed in. When we got to our room it had a weird smell and there was crumbs of food all over the table and floors. We also had no towels and no bedding for the pull out bed. When we went to talk to the front desk the person working seemed extremely annoyed we were even there so we got our towels and bedding and decided to just leave it alone. It was also 10p and we were tired from traveling. We were in town for a music festival so our options to find a new hotel weren’t likely. The air conditioning didn’t work well and when I opened the panel ants came out. Thankfully there were no bedbugs but I wouldn’t have been surprised to find them. Pieces of the shower wall were chipped off and you could see the drywall backing. My husband tried to use a treadmill one morning and the belt was off, making it unsafe to use.
- DPDaniel ParkSep 9, 20253.0It was ok but old and dirty The price was ok Service was ok The shower was old and they painted it and looks dirty So if you need better one do not come here
Frequently Asked Questions About Candlewood Suites Louisville Airport by IHG
What are the check-in and check-out times at Candlewood Suites Louisville Airport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Candlewood Suites Louisville Airport pet-friendly?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center including elliptical machines and treadmills.
Is parking available at Candlewood Suites Louisville Airport?
Yes, free parking is available for guests.
What cleaning and safety measures are implemented at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, common areas arranged for distancing, sanitizer availability, and staff trained in cleaning and hand-washing procedures.
Does the hotel offer any business services for guests?
Yes, there is a business center available 24/7 and digital guest room keys are offered for convenience.
Are children allowed to stay at Candlewood Suites Louisville Airport and are there any family-friendly policies?
Yes, the hotel is kid-friendly, and kids up to 19 years old stay free with their family.
What nearby places could guests visit near Candlewood Suites Louisville Airport?
Guests can visit top attractions like Kentucky Kingdom and Louisville Zoo, both just minutes away, as well as the Speed Art Museum and Churchill Downs for thoroughbred racing.
Are there any convenient nearby businesses or services near Candlewood Suites Louisville Airport for travelers?
Yes, nearby there are car and truck rental services like Ryder System, Inc. and Ryder Truck Rental, as well as banking services such as Green Bank and Veritex Community Bank which can help travelers with transport and financial needs.
What dining options are available near Candlewood Suites Louisville Airport?
Nearby dining includes fast food options such as KFC and Taco Bell, and pizza available at Yum CS.