Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Find Comfort and Convenience in Louisville, KY
Experience comfort and convenience at Candlewood Suites Louisville Airport, distinguished with multiple Torchbearer Awards for unparalleled quality and excellence. Whether you're planning an extended stay or a brief getaway, our Louisville, KY hotel offers suites well tailored to suit every need.
Conveniently located near major corporations including GE, Ford, UPS, Yum, Humana, and Brown-Forman, as well as the Kentucky International Convention Center, our hotel is ideal for business travelers. The University of Louisville, Norton Audubon, Jewish Hospitals, and the Air National Guard are also nearby.
For those in for leisure, our hotel provides easy access to top Louisville attractions like the Kentucky Kingdom and the Louisville Zoo, both just minutes away. Admire art at the Speed Art Museum or feel the excitement of thoroughbred racing at Churchill Downs.
Make yourself at home at our pet-friendly hotel; enjoy complimentary Wi-Fi, plush bedding, 24-hour access to our Fitness and Business Centers, and convenient amenities like free laundry facilities. Whether you prefer a quiet evening with our free DVD library or socializing in our gazebo grill area, every moment at Candlewood Suites promises comfort and relaxation.
Location
Candlewood Suites Louisville Airport by IHG
1367 Gardiner Lane, Louisville, KY
40213, United States
Hours
Reviews
3.9
393 reviews
5 stars
186
4 stars
91
3 stars
52
2 stars
16
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported rude and dismissive behavior, particularly during check-in and when addressing issues.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, unpleasant odors, and pest issues such as cockroaches and ants.
Room Quality
Guests expressed dissatisfaction with the condition of the rooms, citing outdated decor, broken appliances, and discrepancies between online photos and actual room conditions.
Customer Service Failures
Many customers reported difficulties in communication with management, including unreturned calls and unresolved billing issues, leading to frustration and dissatisfaction.
Value for Price
While some guests found the hotel to be a good value for the price, others felt that the quality did not match the rates charged, especially during peak events.
- GBGary Benson2 days ago3.0Very nice staff. Room was ok. TV didn't work easily and channel selection very poor. Bed was like sleeping on a rock.
- KRKelly RigmaidenJan 3, 20265.0Danitza was fabulous for everything, very kind and helpful. Definitely would come back and enjoy my stay.
- DJdebbie johnsonDec 31, 20255.0Danitza was extremely helpful and the room was clean with loaded amenities in the room. Full size refrigerator, dishwasher, and microwave. It also has a 2 burner cook top. It’s a nice place for a good price. Thank you
- KAKatie AndersonDec 12, 20254.0Decent room for one night stay as we traveled through the area. We planned to see the Christmas lights under Louisville which are only a few minutes away so it was very convenient.
- DRDavid RoadcapDec 10, 20251.0Do not stay at this hotel unless they give you a detailed list of everything in the room that you will charged for, so you can check that it is indeed in the room when you check in or they will charge for for stuff and say you stole it! I checked in for 4 nights and only used a plate, 2 forks, and the dishwasher detergent to clean my dirty dishes before I left. I ordered a pizza one night and Chinese takeout and never cooked anything in the room! And they said I stole a frying pan!
Frequently Asked Questions About Candlewood Suites Louisville Airport by IHG
What are the check-in and check-out times at Candlewood Suites Louisville Airport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Candlewood Suites Louisville Airport pet-friendly?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there fitness facilities available at the hotel?
Yes, there is a free fitness center including elliptical machines and treadmills.
Is parking available at Candlewood Suites Louisville Airport?
Yes, free parking is available for guests.
What cleaning and safety measures are implemented at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, common areas arranged for distancing, sanitizer availability, and staff trained in cleaning and hand-washing procedures.
Does the hotel offer any business services for guests?
Yes, there is a business center available 24/7 and digital guest room keys are offered for convenience.
Are children allowed to stay at Candlewood Suites Louisville Airport and are there any family-friendly policies?
Yes, the hotel is kid-friendly, and kids up to 19 years old stay free with their family.
What nearby places could guests visit near Candlewood Suites Louisville Airport?
Guests can visit top attractions like Kentucky Kingdom and Louisville Zoo, both just minutes away, as well as the Speed Art Museum and Churchill Downs for thoroughbred racing.
Are there any convenient nearby businesses or services near Candlewood Suites Louisville Airport for travelers?
Yes, nearby there are car and truck rental services like Ryder System, Inc. and Ryder Truck Rental, as well as banking services such as Green Bank and Veritex Community Bank which can help travelers with transport and financial needs.
What dining options are available near Candlewood Suites Louisville Airport?
Nearby dining includes fast food options such as KFC and Taco Bell, and pizza available at Yum CS.