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Best Western Louisville East Inn & Suites

3.9
(1296 reviews)

Business Details

9802 BUNSEN WAY, Louisville, KY
40299, United States
(502) 499-0000
http://bestwestern.com

About

HotelBest Western
Located in Louisville,KY, the Best Western Louisville East Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Louisville East Inn & Suites
9802 BUNSEN WAY, Louisville, KY
40299, United States

Hours

Reviews

3.9
1,296 reviews
5 stars
585
4 stars
332
3 stars
167
2 stars
72
1 star
140

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Erik and Lindsey for their exceptional service.

Cleanliness Issues

Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and unsanitary conditions in common areas.

Room Conditions

Guests reported various issues with room conditions, such as outdated furniture, maintenance problems, and unpleasant smells, leading to dissatisfaction.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying it while others found it lacking in quality.

Location Concerns

Several reviews mentioned concerns about the surrounding area, including reports of suspicious activity and an overall unsafe atmosphere.
  • KR
    Karl Rose
    2 days ago
    4.0
    Very clean and excellent staff! We were very happy with our stay. They literally went out of their way to help us with anything.
  • MB
    Michael Borne
    Feb 23, 2026
    5.0
    Clean grounds, entrance Clean front desk people very friendly upon arrival and departure, hallways and room very clean as well as breakfast areas
  • HP
    Hannah Pridgen
    Feb 14, 2026
    1.0
    I would not recommend staying here. The smell of weed is awful. And the cleanliness could be better.
  • EH
    Elvis Hardesty
    Jan 30, 2026
    1.0
    Sang here to lost my life after getting something from stranger
  • LH
    Lukey Hillbilly
    Jan 25, 2026
    5.0
    Eric at the front desk is the most helpful and nicest person they really want you to be comfortable I recommend this place Lindsey the manager is very friendly and reasonable to 🤠

Frequently Asked Questions About Best Western Louisville East Inn & Suites

What are the operating hours of Best Western Louisville East Inn & Suites?

The hotel operates 24 hours a day, 7 days a week.

Is free Wi-Fi available at Best Western Louisville East Inn & Suites?

Yes, free Wi-Fi is available throughout the hotel.

Brand Certified Facts from Best Western Louisville East Inn & Suites

This information is certified by Best Western Louisville East Inn & Suites and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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