Business Details
About
HotelBest Western
Located in Louisville,KY, the Best Western Louisville East Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Louisville East Inn & Suites
9802 BUNSEN WAY, Louisville, KY
40299, United States
Hours
Reviews
3.9
1,287 reviews
5 stars
579
4 stars
331
3 stars
167
2 stars
72
1 star
138
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and unkempt common areas.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, others reported rude service and inadequate responses to complaints.
Room Conditions
Many guests noted that rooms were outdated, with issues such as broken amenities, uncomfortable beds, and maintenance problems.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it lacking in quality and variety.
Safety Concerns
Several reviews mentioned a sketchy atmosphere with reports of drug use and unsavory behavior in and around the hotel.
- SWShawn Wise6 days ago5.0The staff is great!!! You will love the Erik and Lyndsey experience!!! They are great!!!! The rooms are reasonable, and well maintained, and they will meet any needs you may have if there not already provided!!!
- MDMegan DickersonJan 1, 20262.0(UPDATE) My reservation was under McCarty is why they didn’t see it under Dickerson. Normally I don’t like to complain, but we checked in and our room smelled heavily of weed as well as the elevator, my husband found this earring he initially thought may have been my nose ring and hair on the floor, which isn’t a super big deal but it makes me question how clean the room truly was, (I’m blonde so definitely was not my hair, could belong to housekeeping unsure) the parking lot was absolutely disgusting (the back mainly, the front was fine. Most of the parking is in the back) from beer cans to lids to trash to bottles. Everywhere. (LET ME NOTE I HAVE ATTACHED A PICTURE OF SAID HAIR AND EARRING TO MY REVIEW) Staff at front desk was friendly and polite though, my only complaint really was the cleanliness and smell of the room and elevator, and the trashed parking lot in the back. Just feel I wasted my points here :( just disappointing.
- GCGrace CruzDec 11, 20252.0Aún q la abitavion no está mal la ubicación y servicio en el piso 5 cuando sales por el pasillo es un olor fuerte a Marihuana tristemente
- ASAnissa StricklandDec 7, 20255.0This is my go to stop whenever I travel home to NC from MO. The front desk staff is so friendly and helpful! Especially Deepak.
- KIKyle IsetonNov 29, 20252.0Had a few bad experiences with our stay , first of all the couch bed we pulled out had dirty sheets still on it and the bed being broke, I had to go over to target to get them a air mattress. 2nd the key cards wasn't working half the time so we would be stuck outside of our room being on the 5th floor I would have to wait on the 1 elevator the hotel had. Breakfast was not so great either had to buy breakfast on the way home .
Frequently Asked Questions About Best Western Louisville East Inn & Suites
What are the operating hours of Best Western Louisville East Inn & Suites?
The hotel operates 24 hours a day, 7 days a week.
Is free Wi-Fi available at Best Western Louisville East Inn & Suites?
Yes, free Wi-Fi is available throughout the hotel.
Where is Best Western Louisville East Inn & Suites located?
It is located at 9802 Bunsen Way, Louisville, KY 40299, USA.
Which brand is Best Western Louisville East Inn & Suites affiliated with?
The hotel is part of the Best Western brand.
What is the contact number for Best Western Louisville East Inn & Suites?
You can reach the hotel at +1 502-499-0000.
Does Best Western Louisville East Inn & Suites offer any special promotions?
Yes, they offer a promotion where you stay 2 nights and receive a $50 Best Western Gift Card.
Can guests access the internet from their rooms or the business center?
Yes, guests have free internet access both in their rooms and at the business center.
What nearby point of interest can guests visit for spiritual services?
Guests can visit New Creation Worship Center, a nearby church, which can be a place for spiritual gatherings.
How can nearby Best Western Louisville East hotels benefit travelers?
The presence of multiple Best Western Louisville East hotels nearby gives travelers additional accommodation options and convenience.
Are there professional engineering services close to Best Western Louisville East Inn & Suites?
Paradigm Engineers and Constructors, a nearby professional engineering service provider, is located close to the hotel and can be useful for business travelers requiring such services.