SureStay by Best Western Grayson

Reviews

• SD

  Sharlene D

  Apr 22, 2025
  1.0
  I stayed here a few weeks ago and I promise you that I would rather stay at in a roach infested house. Let me tell you about this absolute disaster of a hotel. From the moment we dared to darken their doorstep, it was clear we'd made a colossal mistake. The owner, a man who looked like he hadn't cracked a smile since the invention of sliced bread, greeted us with all the enthusiasm of a tax auditor. Check-in felt like an interrogation, and the "welcome" was so icy I think I saw my breath. Then there were the rooms. "Dirty" doesn't even begin to cover it. It looked like the cleaning staff had simply waved a dirty rag in the general direction of the surfaces. Dust bunnies the size of small rodents lurked in the corners, and there was a suspicious stain on the carpet that I actively avoided making eye contact with. The bathroom? Let's just say I've seen cleaner gas station restrooms. And the staff? Oh, the staff. They seemed to have been specifically chosen for their complete lack of customer service skills. Asking for anything felt like pulling teeth, and their general demeanor ranged from indifferent to openly hostile. It was as if we were intruding on their very important business of... well, I'm not entirely sure what their business was, because it certainly wasn't making guests feel even remotely comfortable. Honestly, this place felt less like a hotel and more like a poorly maintained detention center. Save yourself the agony and sleep in your car. You'll probably have a more pleasant and hygienic experience. Avoid this place like the plague. You've been warned.
• JH

  Joni Haldeman

  Dec 10, 2024
  5.0
  We were in a very hard spot and the staff at this site went over and above. The rooms were so clean and entire facility was kept beautiful. I can and will go as far as saying that it's the best all around stay I have had and I am 65 years young....their status should definitely be 5-stars!!! I love each one of them and have so much GRATITUDE
• SJ

  Shawna Jones

  Apr 6, 2024
  1.0
  Gross! After long day traveling the last thing I wanted to do was clean other peoples bodily fluids off the toilet seat and the bathroom counter. I could go on but that should be enough to tell you to not book here.
• JF

  Jennifer Fouquet

  Aug 2, 2023
  5.0
  Nice, and friendly service. The room that I stayed in was nice and clean. It's in a great location, right off of the highway, and there's a Dollar General, within walking distance (you know, for those late night snack attacks 😉) they also have vending machines, continental breakfast, and a pool!

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