Tru by Hilton Cincinnati Airport South Florence

Reviews

• BW

  Brandy Ware

  1 day ago
  2.0
  Rooms are really small. But the breakfast is pretty decent.
• CC

  Cindy

  Aug 11, 2025
  1.0
  Don’t stay here if you want to feel safe! Had a stranger knock on the door at 11:20, looking out peep hole thinking could be a food delivery and had wrong room. As my husband opened door with security lock in place, he was looking for internet hookup. We slammed the door and called front desk, saying you have somebody knocking on doors and to come to 2nd floor to see where he went and call police. Needless to say after 20 minutes no call and we called again and was told they’re didn’t look for this person nor call police. We said this is huge security issue as you’re letting somebody roam around in your hotel. Needless to say they did nothing and we didn’t sleep for most of the night. Next day asked for manager to call us as we checked out. 48 hours later no call. This place evidently will let strangers just come in and walk around and knock on doors. Please stay away from this hotel
• JK

  Jessi K

  Jul 25, 2025
  3.0
  Location is easy to find. Rooms are clean, but small, and loud. (laminate flooring). Beds were good. Amenities were nice, but the staff was not professional. When we checked in, the staff was making comments about another guest hiding a dog in their room. They also insisted we sign up for Honors, but didn't bother to show us where the pool and other amenities were. The overnight person was just miserable (could be heard complaining about how much she did not to be working that night). The cleaning staff aggressively cleaned around us as we ate the free breakfast, literally parking the vacuum next to my daughter, and putting up the chairs on either side of us. Finally, I was given a 1800 number to connect to their wifi, which was not allowing us to connect in the lobby. I googled a work-around on reddit. It did not feel like a 200/night hotel - I would try the very popular HomeSuites in the same parking lot.
• BB

  Bob Baillargeon

  Jul 25, 2025
  2.0
  While cleaning my truck out in an otherwise empty parking lot this is where your employee chose to park. While I was standing there with the doors open... Oh, there were also capsules of an unknown white substance on our bed. Either you didn't change the sheets or you left it like a pillow mint for my dogs to find.
• TB

  Theresa Dris Benchargui

  Jul 16, 2025
  5.0
  Stayed here for one night. Shuttle was easily scheduled, prompt and without incident. Room shades were great! I went to bed while it was daylight for an early departure and the room was pitch black. Left before breakfast/coffee so I cannot speak to that. Hotel was very clean and smelled good. Front desk staff, very friendly! We left our car here for 4 days while we were traveling and all was well!

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