Business Details
About
Hotel
At the SureStay by Best Western Florence in Florence, KY, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
Hours
Reviews
3.3
695 reviews
5 stars
250
4 stars
101
3 stars
87
2 stars
90
1 star
167
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, and bugs, with many guests expressing disgust at the state of their accommodations.
Safety Concerns
Guests reported feeling unsafe due to broken locks, loitering individuals, and incidents of violence, leading to a general sense of insecurity during their stay.
Customer Service
While some guests praised individual staff members for their friendliness, many others criticized the overall customer service, citing unhelpfulness and rudeness from the front desk.
Breakfast Quality
The breakfast offerings were frequently described as inadequate or misleading, with many guests expressing disappointment in the limited and low-quality options available.
Value for Money
Several reviews noted that while the price was low, the overall experience did not meet even basic expectations, leading to a perception that the hotel was not worth the cost.
- TWTiffiny WydnerJul 9, 20235.0Needed a little pit stop on my way home to get some sleep, and they took great care of me. Room was very clean and they had a bunch of options for breakfast 🙏🙏
- AOAllisha OsnerFeb 15, 20235.0I love this hotel me and my husband stayed there a week and everyone was so nice the lady that checked me in Alayne was so nice and sweet and the office smelled so good I would tell any of my friends and family to stay here
- SFs fApr 2, 20223.0This hotel was the only available place for the day, the outside looks a little weird, the room seems to need a little TLC. Éste lugar fue el unico disponible para ese día, la parte de afuera se ve in poco espantosa, y los cuartos parece que necesitan un poco mas de cuidado.
- JSJohn SmithOct 1, 20193.0We stayed here while visiting local attractions .The staff were pleasant the whole time , Our room was clean when we arrive , our room was cleaned again during our stay . It was very reasonable priced , The continental breakfast is kinda light .We wished they would of have a pool . That is the reason for the rating .
Frequently Asked Questions About SureStay by Best Western Florence
What is the address of SureStay by Best Western Florence?
SureStay by Best Western Florence is located at 8075 Steilen Dr, Florence, KY 41042, US.
Does SureStay by Best Western Florence offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available for all guests at SureStay by Best Western Florence.
What are the operating hours of SureStay by Best Western Florence?
SureStay by Best Western Florence is open 24 hours a day, seven days a week.
What type of hotel is SureStay by Best Western Florence?
SureStay by Best Western Florence offers simple and casual accommodations, providing rewarding value and quality for travelers.
Is there a special promotion available at SureStay by Best Western Florence?
Yes, if you stay 2 nights, you can get a $50 Best Western Gift Card.
How can I contact SureStay by Best Western Florence by phone or fax?
You can call them at +1 859-817-9180 or fax at +1 859-817-9182.
Are there dining options near SureStay by Best Western Florence?
Yes, nearby dining options include Acapulco Mexican Restaurant, Long John Silver's, Ponderosa Steakhouse, Tj Cinnamons bakery, Arby's, KFC, Chester's Chicken, Waffle House, and White Castle.
What hotels are located near SureStay by Best Western Florence?
Nearby hotels include Travelodge Cincinnati South / Florence, Travelodge by Wyndham Florence/Cincinnati South, Magnuson Hotel Florence, and other SureStay properties.
Where can customers fuel their vehicles near SureStay by Best Western Florence?
There are multiple gas stations nearby such as Marathon Gas Station, Florence Chevron, HOP Shops, and Marathon with convenience stores and coffee shops.
What attractions or sports venues are close to SureStay by Best Western Florence?
Nearby attractions include the Florence Y’alls baseball stadium, Thomas More Stadium, Pro Baseball Prospects, UC Health Stadium, and the Deck The Yalls Lightfest event venue.