At the Best Western Plus Elizabethtown Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Elizabethtown Inn & Suites will stand out among other hotels in Elizabethtown,KY. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Elizabethtown Inn & Suites will provide you with the superior customer service that you are used to at any Best Western hotel.
Many guests praised the friendly and accommodating staff, particularly highlighting individuals like Lisa and Ron for their exceptional service.
Cleanliness
The hotel received consistent positive feedback regarding the cleanliness of rooms and common areas, although there were isolated reports of issues.
Breakfast Quality
Guests enjoyed the breakfast offerings, noting the variety and freshness, though some mentioned it could be improved in terms of timing and options.
Room Comfort
While most guests found the rooms spacious and comfortable, there were a few complaints about bed comfort and amenities like microwaves.
Management Issues
Some reviews indicated dissatisfaction with management responsiveness and handling of specific situations, particularly regarding billing and guest complaints.
MH
Mark Haile
6 days ago
5.0
Rooms were nice and very clean, in fact entire property was very nice! Staff greeted us warmly and went the extra mile to solve a sticky floor in one of the elevators. Price was good & I'm sure I'll stay here again in the future.
MW
Matthew Wendling
Dec 27, 2025
5.0
Was in town again, because of the wonderful customer service that Lisa provided last time there was no way I could take a chance anywhere else! Clean family friendly place with unbeatable hospitality!
DB
Dan Brunner
Dec 20, 2025
5.0
A great stay here. Breakfast was nice and fully stocked with fresh items.
EG
Emily G.
Dec 7, 2025
5.0
Right off 65 in a safe area. Staff and rooms are great, but don't expect much from the breakfast. We used the pool and that area was nice and my husband appreciated the workout room with the functional trainer. Overall was a great stay!
MW
Matthew Wendling
Dec 4, 2025
5.0
I stayed at Best Western and had an outstanding experience thanks to Lisa at the front counter. From the moment I walked in, she greeted me with a warm smile and genuine kindness. Lisa went above and beyond to make sure my check-in was smooth, answered all my questions, and made me feel completely welcomed.
I must say She’s professional, friendly, and truly cares about the guests. It’s rare to find someone who makes such a positive impact, but Lisa absolutely does. Because of her exceptional service, I’ll definitely be returning. Best Western is lucky to have her as part of the team!