Cleanliness
Many customers praised the hotel for its clean rooms and well-maintained facilities, although some reported issues with pests.
Staff Service
The staff received numerous compliments for being friendly, accommodating, and helpful, contributing positively to the overall experience.
Amenities
Guests appreciated the breakfast options and the cleanliness of the pool and hot tub, though some reported issues with the availability of certain amenities.
Room Conditions
Several reviews mentioned that rooms were outdated and in need of renovation, with some guests experiencing issues like unpleasant odors.
Customer Complaints
There were multiple reports of poor handling of customer complaints, particularly regarding refunds and accusations of smoking in rooms.