Business Details
About
HotelConference CenterBusiness Meeting Locations
No description for the hotel available
Location
Holiday Inn Express & Suites Bardstown by IHG
950 Morton Ave, Bardstown, KY
40004, United States
Hours
Reviews
3.8
261 reviews
5 stars
125
4 stars
59
3 stars
21
2 stars
20
1 star
36
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While some guests praised the cleanliness of the hotel, many reported issues with dirty rooms, mold, and unclean common areas.
Staff Performance
Customer service experiences varied widely; some staff were described as friendly and helpful, while others were noted as dismissive and unprofessional.
Breakfast Quality
Breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking or poorly managed.
Maintenance Issues
Numerous guests reported maintenance problems, including malfunctioning HVAC systems, broken amenities, and cleanliness issues in bathrooms.
Location and Value
The hotel is well-located for visitors to the bourbon trail, and some guests found it to be a good value, though others felt it did not meet expectations for the price.
- RSRuss Streif3 days ago5.0Nice place. Clean and well maintained.
- MCMike CaudillNov 8, 20255.0Nice place to stay very friendly and very clean
- EEErin EvansOct 22, 20251.0I stayed for a week. No one touched the gym. It was so dirty. Dead bugs on the floor. Window sills not touched. Dirty!! Never felt so gross working out
- KRKelly RouthOct 17, 20252.0The best parts of our stay at the Holiday Inn & Suites in Bardstown were how clean the hotel was and how kind and professional the manager, Davin, was — truly top-notch. Unfortunately, the rest of the experience was pretty stressful. We were told twice by different people that we had to move rooms, only to find out later that we didn’t — a big source of unnecessary stress. The breakfast was disappointing; the gravy tasted watered down. The hotel was also full of pets, and every morning the lobby (and breakfast area) was taken over by them — not exactly pleasant when you’re trying to eat. Our floor’s housekeeper did a great job keeping things clean, but another staff member actually walked into our room even with the Do Not Disturb sign up, which was completely unacceptable. Overall, while the manager and cleanliness were excellent, the rest of the stay fell short and left a bad impression.
- MDMarianne DeWierOct 13, 20251.0This was the worst IHG property I have ever stayed in. In the first room we had the HVAC system malfunctioned. We were given another room. The second room's telephone did not work. It forced us to get dressed to speak with the front desk people 3 different times during the evening. There was no information TV channel guide. and we stayed in to specifically watch a live telecast playoff game. The front desk worker told me I was the 5th person that day to complain about this. He had no knowledge of channels. Lastly, at midnight as we got ready to sleep we discovered the room darkening shade was broke and did not come down to block out the bright lights of the parking lot. In addition, after making the reservation I was then told that there would be an excessive $82.55 charge for "tax recovery and fees". I declined and was told I could not cancel. Hotel tax is Bardstown is 15% Terrible property. I contacted the corporate office and got the run around and hung up on 4 times.
Frequently Asked Questions About Holiday Inn Express & Suites Bardstown by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Bardstown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at Holiday Inn Express & Suites Bardstown?
Yes, a free buffet breakfast is available for guests.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites Bardstown?
No, pets including cats and dogs are not allowed at this property.
Does the hotel provide accessible parking and facilities?
Yes, the hotel offers accessible parking and is mobility accessible with an elevator available.
Are guests able to use a fitness center during their stay?
Yes, there is a free fitness center available including equipment like elliptical machines, free weights, and treadmills.
Is there a business center and meeting rooms available at the hotel?
Yes, Holiday Inn Express & Suites Bardstown has a business center and one meeting room available for guests.
Where can I grab coffee or a quick snack near the hotel?
You can visit Garage Coffee Roastery & Cafe nearby for coffee and snacks.
Are there any dining options close to the hotel for casual meals or ice cream?
Yes, nearby you can enjoy Grandma's Homemade Ice Cream and Freddy's Frozen Custard & Steakburgers for casual dining and treats.
Is there easy access to medical facilities near the hotel?
Yes, medical centers like UofL Physicians – Cardiology Associates and Health Street, as well as Bardstown Family Dentistry, are located nearby for your convenience.