Holiday Inn Express & Suites Ashland by IHG

Reviews

• SS

  SleeprSloth

  5 days ago
  3.0
  If you rely on wifi for work book the ironton location, the wifi might as well be dial up and data reception is non existent.
• AV

  Aaron Vanbibber

  Mar 22, 2026
  1.0
  Place is border line a roach motel. Smells horrendous in elevator. Pool was so dirty we thought we were gonna leave with staff infection. Then at 9pm it was a local bar in the kitchen area. Highly recommend going else we’re. We will never be back here. Photos attached
• JA

  Jimmy Acuff

  Mar 19, 2026
  1.0
  Holiday Imn Express has failed yet again. I was set to check out this morning at 7 AM. I was informed by the gentleman at check at the desk that he couldnprint me a receipt. I have had this issue multiple times with Holiday Inn. Usually it is with their Avid chain, but it is a common experience. I was told that he would have to email it to me. Well, no surprise, he couldn't do that either. My employer requires a receiprt for me to be reimbursed. There is no excuse to not be able to perform such a small task. Do better.
• JB

  J B

  Mar 8, 2026
  4.0
  This is actually a difficult review to right. The room was nice and the people were great. Nice and quiet, slept comfortably through the night. Check in and check out was smooth and professional. However, their breakfast not so much. The pancake machine was broken, oatmeal machine broken, and juice machine broken. When we asked for bowls for cereal they were out, when asked for coffee cups they were out. The only food available was second rate gas station food and some hot items they were not appealing or that good. We had to find other options. So do not expect a decent breakfast. Other than that I’d recommend them. The entire place was extremely clean, except for tables where you eat.
• KS

  Kathleen Sims

  Mar 8, 2026
  3.0
  We were in town for the YMCA's state swim meet. Our overall experience was okay, but we did have some issues with our room: 1. Bathroom door would not latch when closed, therefore we could not lock the door when using the bathroom. 2. TV would not turn on. When we tried calling the front desk about it on Friday night we let it ring for almost 10 minutes and no one answered. The Saturday morning manager was able to get it working. 3. Our refrigerator was unplugged. We plugged it in, but had to wait until Saturday morning for it to get cool enough to put food in it. 4. We had to unplug the microwave to get the door to open. 5. I don't think our room was cleaned on Saturday, because we didn't have new cups and we ran out of body wash in the shower. 6. The toilet paper roll kept coming off the holder because of the design and location. Another issue we had was with the complimentary breakfast buffet. We got down to the lobby around 9:30a on Saturday. It was packed with a men's college volleyball team and most of the food was gone. The lady did bring out more food, but it vanished as quickly as she put it out. The hotel knows the number of guests it has and should plan accordingly - have two workers on Saturdays, increase the amount of food available, etc.