Business Details
About
HotelBest Western
Located in Ashland,KY, the Best Western River Cities is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
417 reviews
5 stars
227
4 stars
114
3 stars
38
2 stars
13
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting their exceptional service during stays.
Cleanliness Issues
Several reviews noted significant cleanliness problems, including dirty rooms and bathrooms, which detracted from the overall experience.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality, with many guests enjoying the hot and cold options available.
Room Conditions
Guests reported mixed experiences regarding room conditions, with some rooms being clean and comfortable while others had issues like odors and maintenance problems.
Location Convenience
The hotel’s location was frequently mentioned as convenient, with many nearby restaurants and shops, enhancing the overall stay.
- BWBonnie WallsJan 3, 20265.0Clean, quiet establishment with friendly service. Breakfast was standard hotel fare, served with a smile.
- HCHeather Rhodes (Calie)Dec 28, 20255.0Lots of stores and restaurants close by.
- JLJacob LauverDec 19, 20251.0I have been a regular guest at this hotel, traveling to the area every few months, and my previous stays were fine. However, my most recent experience was extremely disappointing. Due to a medical emergency with my child, I had to cancel our reservation. I promptly provided proof of the hospital stay and explained the situation, yet the hotel is refusing to issue a refund. It’s upsetting to see them keep the payment for one night, especially from a long-term customer who has consistently supported their business. I hope the management reconsiders their approach to genuine emergencies and customer loyalty.
- TETeri EdwardsNov 8, 20253.0Bed was too firm. Second floor has a very nasty odor in hallway. All doors and halls could use some fresh paint.
- JCJennifer CollinsNov 2, 20255.0Amazing service 5 star
Frequently Asked Questions About Best Western River Cities
What type of breakfast is available at Best Western River Cities?
Free breakfast is available for guests at Best Western River Cities.
Does Best Western River Cities have a fitness center?
Yes, a fitness center is available for guests to use at Best Western River Cities.
Is Best Western River Cities a smoke-free property?
Yes, Best Western River Cities is a smoke-free property.
Is WiFi available at Best Western River Cities?
Yes, free WiFi is available throughout Best Western River Cities.
What are the operating hours of Best Western River Cities?
Best Western River Cities is open 24 hours a day, seven days a week.
Where is Best Western River Cities located?
Best Western River Cities is located at 31 Russell Plaza Dr, Ashland, KY, 41101-7082, USA.
Is there a special promotion currently at Best Western River Cities?
Yes, when you stay 2 nights, you receive a $50 Best Western Gift Card.
What nearby dining options can guests visit near Best Western River Cities?
Guests can visit Wings Etc. and Gold Star Chili, both offering American cuisine, located near Best Western River Cities for dining options.
How can the location of Best Western River Cities help guests explore Ashland, KY?
Best Western River Cities is centrally located in Ashland, KY, making it easy for guests to access local dining spots like Wings Etc. and Gold Star Chili, enhancing their visit experience.
Does Best Western River Cities provide access to transportation or travel services nearby?
While specific transit locations are not listed, Best Western River Cities is a hotel and travel company located in Ashland, KY, serving as a convenient base for travelers in the area.