Business Details
About
HotelBest Western
Located in Wichita,KS, the Best Western Governors Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.2
612 reviews
5 stars
328
4 stars
164
3 stars
52
2 stars
28
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff, particularly Shelley, for being friendly, helpful, and going above and beyond to ensure a pleasant stay.
Cleanliness
Most reviews highlighted that the rooms were clean, although some mentioned issues with odors and the need for better housekeeping practices.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety, others found it lacking in freshness and quality.
Room Condition
Several guests noted that while the rooms were generally clean, many areas, including furniture and amenities, were outdated and in need of renovation.
Location
The hotel is conveniently located near restaurants and highways, making it accessible for travelers.
- DBDee BuckJan 4, 20265.0Our 3rd time staying here and the rooms are nice. The breakfast is wonderful with lots of fresh food.
- AMAndrew MenchacaNov 14, 20255.0Shelley is fantastic, has the most patience and will take care of your stay. I stayed her for 3 weeks she went above and beyond
- GGGary GaryOct 31, 20254.0Had a very nice stay. DG, the staffer that took our reservation and gave us directions was very friendly on the phone and in person. She made us feel welcomed.
- EWEmari WalkerOct 28, 20251.0I could only stay there a couple of hours due to there being bed bugs in the bed I’ve spent days going over it with best western and they have refused to give me a refund even thought i provided evidence they claim they saw nothing so there was nothing this was supposed to be a nice birthday thing for my loved one I will never stay here or even go near here again
- BSbrandon sandersOct 19, 20251.0Got a room with a jacuzzi for one night. The room was okay, nothing too fancy, and the jacuzzi showed some age. When we went to use the jacuzzi, we plugged the tub, filled it to the full line, and turned on the jets. The jets immediately sprayed water everywhere and would not turn off, even with the switch. The carpet got soaked as a result. The manager claimed it was our fault for not filling the tub enough, even though it was nearly full. Then he changed his story and said we should have turned the jets off, but they wouldn’t shut off, even when another hotel employee came in and tried as well. We used the tub exactly as intended and experienced issues that I worry future guests will also encounter. The manager said he would charge us for damages and to move us to another room. I explained our side again and asked if they had any written instructions or documentation on when the tub was last tested. Shortly after, we were given a new key and told to move to another room (without a jacuzzi) at no additional charge. The next morning, I called corporate customer support. They contacted the hotel, and the hotel “decided” not to charge us for damages but still insisted it was our fault. I have videos showing the issue and that the jets would not turn off, in case they try to dispute this review. Overall, a very poor experience. To make matters worse, the beds didn’t have mattress protectors, and the mattresses looked disgusting. I hate leaving terrible reviews but if it helps warn somebody else it’s worth it.
Frequently Asked Questions About Best Western Governors Inn & Suites
Does Best Western Governors Inn & Suites offer hot tub facilities?
Yes, Best Western Governors Inn & Suites has a hot tub available for guests.
Is free WiFi provided at Best Western Governors Inn & Suites?
Yes, free WiFi is available for all guests throughout the hotel.
Where is Best Western Governors Inn & Suites located?
It is located at 4742 S EMPORIA, Wichita, KS 67216, United States.
What are the operating hours of Best Western Governors Inn & Suites?
The hotel operates 24 hours a day, seven days a week.
Which hotel brand does Best Western Governors Inn & Suites belong to?
The hotel belongs to the Best Western brand.
How can I contact Best Western Governors Inn & Suites by phone or fax?
You can call them at +1 316-522-0775 or fax at +1 316-522-1377.
Are there any special promotions currently offered by Best Western Governors Inn & Suites?
Yes, guests who stay 2 nights receive a $50 Best Western Gift Card.
What is the website to book a room at Best Western Governors Inn & Suites?
You can book rooms at their official site: http://bestwestern.com
What nearby places can customers visit when staying at Best Western Governors Inn & Suites?
Guests can visit Smith Vision Center, a local optometrist offering professional services, conveniently nearby.
How can visitors use nearby places to enhance their stay at Best Western Governors Inn & Suites?
Visitors can easily access Smith Vision Center for eye care needs and Cybertron International for electronic shopping, making their stay comfortable and convenient.